ZipRecruiter

Log In

1

Director Hotel Operations Jobs (NOW HIRING)

Goldenent

Hotel Operations Manager

Las Vegas, NV · On-site

Implement strategic initiatives under the direction of the Director of Hotel Operations and Vice President of Hotel Operations, ensuring alignment with overall business goals * Monitor and analyze ...

Kinseth

HOTEL OPERATIONS MANAGER

Deerfield, IL · On-site

Plan and direct main hotel operations including quality checks, standards, cleanliness and guest satisfaction of the property interior and exterior. * Promote a culture of excellence by following ...

New

The Elene

Hotel Operations Coordinator

Napa, CA · On-site

$28 - $30/hr

In return, you get a rare front-row seat to opening a luxury resort from the ground up, direct ... POSITION OVERVIEW The Hotel Operations Coordinator is the right hand to the Managing Director ...

next page

Showing results 1-20

All JobsHotel Operations JobsDirector Hotel Operations Jobs

Director Hotel Operations information

See salary details

$45K

$96.7K

$137.5K

How much do director hotel operations jobs pay per year?

As of Jul 14, 2026, the average yearly pay for director hotel operations in the United States is $96,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $117,000.00 per year, depending on experience, location, and employer.

Is a director of operations a high position?

A director of hotel operations is a senior management role responsible for overseeing daily hotel activities, staff, and guest services. It is considered a high-level position within the hospitality industry, often requiring extensive experience and leadership skills.

What are some common challenges faced by a Director of Hotel Operations, and how can candidates prepare to address them?

A Director of Hotel Operations often faces challenges such as balancing guest satisfaction with operational efficiency, managing a diverse team, and responding quickly to unexpected issues like staffing shortages or facility problems. Candidates can prepare by developing strong communication and problem-solving skills, gaining experience in various hotel departments, and staying up-to-date with industry trends. Demonstrating adaptability, a customer-focused mindset, and the ability to lead cross-functional teams will help you excel and overcome these challenges.

What is the difference between Director Hotel Operations vs Hotel General Manager?

AspectDirector Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and staff
ResponsibilitiesDevelops policies, oversees budgets, and ensures overall performanceEnsures guest satisfaction, handles staff issues, and manages daily activities
CredentialsTypically requires hospitality management experience, possibly advanced certificationsExperience in hotel management, often with similar certifications
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel, directly overseeing daily operations

The main difference between a Director Hotel Operations and a Hotel General Manager is their scope of responsibility. The Director focuses on strategic oversight across multiple departments or properties, while the General Manager handles daily hotel operations and guest satisfaction. Both roles require hospitality experience and management skills, but their focus and daily tasks differ significantly.

What are the key skills and qualifications needed to thrive as a Director of Hotel Operations, and why are they important?

To thrive as a Director of Hotel Operations, you need extensive experience in hospitality management, strong business acumen, and usually a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and industry certifications like CHA (Certified Hotel Administrator) are often expected. Exceptional leadership, problem-solving, and communication skills help you inspire teams and deliver outstanding guest experiences. These skills are crucial for ensuring efficient operations, maximizing profitability, and maintaining high service standards in a competitive hospitality environment.

How much does a director at a hotel make?

A hotel director of operations typically earns between $70,000 and $150,000 annually, depending on the size and location of the property, as well as experience and certifications. They oversee daily hotel functions, manage staff, and ensure guest satisfaction, often working long hours including weekends and holidays.

What does a hotel director of operations do?

A hotel director of operations oversees the daily management of hotel departments, including front desk, housekeeping, food and beverage, and maintenance. They develop strategies to improve guest satisfaction, ensure operational efficiency, and meet financial goals, often requiring leadership skills and industry certifications. The role involves coordinating staff, managing budgets, and maintaining quality standards across the property.

What does a Director of Hotel Operations do?

A Director of Hotel Operations oversees and manages the daily activities of a hotel to ensure smooth functioning and high guest satisfaction. They are responsible for supervising department heads, implementing policies, managing budgets, and ensuring the property meets brand standards. Additionally, they work to maximize profitability, address guest concerns, and maintain high service quality across all hotel departments. Their leadership is crucial to achieving operational goals and maintaining an excellent reputation for the hotel.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager or Hotel Director, responsible for overall operations, strategic planning, and financial performance. These roles often require extensive experience, leadership skills, and industry knowledge, and they can earn six-figure salaries depending on the hotel's size and location.
What cities are hiring for Director Hotel Operations jobs? Cities with the most Director Hotel Operations job openings:
What are the most commonly searched types of Hotel Operations jobs? The most popular types of Hotel Operations jobs are:
What states have the most Director Hotel Operations jobs? States with the most job openings for Director Hotel Operations jobs include:
Director Hotel Operations jobs near you
Hotel Operations Manager

Hotel Operations Manager

Courtyard by Marriott

Deerfield, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

What we offer:
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY
The Operations Manager is responsible for overseeing guest service, rooms and maintenance in order to maximize guest satisfaction and for the strategic development of the property. The Operations Manager is responsible for the day-to-day operational running of the hotel alongside the General Manager and will act as the main contact for the location in the General Manager's absence.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:
  • Ensure each department delivers a consistently high level of guest service.
  • Plan and direct main hotel operations including quality checks, standards, cleanliness and guest satisfaction of the property interior and exterior.
  • Promote a culture of excellence by following practices set forth in the Kinseth Mission Statement and Values as well as the KHC Employee Handbook. These include but are not limited to dress code, safety, performance standards, and professional image.
  • Maintain effective cost control in all areas, while maximizing profit through consistent service delivery.
  • Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
  • Knows, adheres to and trains staff on cash and credit card handling procedures. Responsible for maintaining low balances in both Accounts Receivable and Accounts Payable for the hotel.
  • Ensure consistent adherence to all Federal, State, Company and Brand SOPs by conducting regular property inspections of both public areas and the guest rooms, fire walks, and the exterior of the property.
  • Carry out Manager on Duty shifts as required.
  • Developing and implementing strategies that will ensure a positive experience that exceeds guest expectations.
  • Conduct daily meetings to ensure all departments are able to carry out their duties.
  • Contact prospective clients via cold calls and/or email to bring in revenue at the local level while working with the corporate office to maximize revenue through existing client relationships.
  • All other duties as assigned by the General Manager and Director of Operations.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 hotel employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems. Works in conjunction with the General Manager and Director of Operations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

What Marriott International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply