Director Customer Operations Jobs in Virginia (NOW HIRING)

JOB DESCRIPTION: Director of OperationsLOCATION: Remote eligible depending on location; hybrid schedule preferred for candidates located within commuting distance of Ashburn, VA.SALARY: $160-$200k – 20% Annual Company Bonus Who We Are Janitza North America is the US based arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data centers, mission critical facilities, and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint. Who You Are Reporting to Chief Operating Officer, the Director of Operations is responsible for leading Janitza North America's operational strategy and execution across Project and Program Management, Business Analysis, and Field Services. This role ensures operational processes scale with the company's rapid growth while delivering exceptional customer experiences, improving cross-functional collaboration, and driving operational efficiency. Working closely with Sales, Engineering, Finance, Product Management, and Executive Leadership, the Director of Operations develops scalable processes, leverages data to drive decision-making, and leads continuous improvement initiatives that support sustainable business growth. This leader oversees a multidisciplinary team responsible for customer project management and field service support and execution.  What You'll Do Operations & LeadershipDevelop and execute the operational strategy in alignment with business objectives.Lead and optimize operations across Project Management, Program Management, and Field Services while developing the leadership and operational expertise necessary to support organizational resiliency and future executive succession.Establish KPIs and drive continuous improvement to enhance performance, productivity, and customer satisfaction.Identify and mitigate operational risks while building scalable processes to support growth.Lead, coach, and develop teams, fostering a high-performance, accountable, and collaborative culture.Partner with leadership on workforce planning, resource allocation, and organizational development. Project Management Office (PMO)Lead the Project Management team responsible for customer implementations and internal strategic initiatives. Standardize project management methodologies, governance, documentation, and reporting. Improve project visibility through milestone tracking, resource planning, and executive reporting. Ensure projects are delivered on time, within scope, and within budget. Collaborate with Engineering and Sales to improve project handoffs and customer onboarding.  Business Process ImprovementLead the Business Analyst function responsible for evaluating and improving business processes. Identify automation opportunities across departments. Champion Lean, continuous improvement, and operational excellence initiatives. Optimize ERP, CRM, and business systems to improve efficiency. Partner with department leaders to redesign workflows that reduce manual effort and improve customer experience. Data & Performance ManagementDevelop operational dashboards and executive reporting. Utilize business analytics to improve forecasting and operational decision-making. Monitor key performance indicators, including: Project completion metrics Customer satisfaction Process efficiency Supplier performancePresent operational performance to executive leadership. Cross-Functional CollaborationPartner closely with:Sales Engineering Finance Customer Support Warehouse & Logistics Executive Leadership Janitza Germany to improve organizational alignment and operational execution. What You'll BringRequired qualifications:Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, or related field. 8–12 years of progressive operations leadership experience and building teams.5+ years leading cross-functional teams. Experience managing multiple operational functions simultaneously. Strong knowledge of project management methodologies. Experience with ERP systems, CRM platforms, and operational reporting. Proven success leading organizational process improvements. Strong analytical and financial acumen. Excellent communication and executive presentation skills. Must be willing to travel up to 35%, to Ashburn, VA, German headquarters, etc.Preferred qualifications: Experience within manufacturing, industrial technology, electrical equipment, automation, or energy management industries. Experience supporting technical product organizations. PMP certification. Experience working with international organizations. Success Measures (First 12–18 Months)Standardize project management processes and reporting. Increase on-time project delivery. Develop executive operational KPI dashboards. Identify and implement high-impact business process automation opportunities. Increase cross-functional collaboration between Sales, Engineering, Operations, and Finance. Build a scalable operational structure capable of supporting continued company growth.