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Director Customer Operations Jobs in Virginia (NOW HIRING)

Genesis Logistics Inc.

Director Operations

Stafford, VA · On-site

$150K - $200K/yr

Director Operations The Director of Operations has a national salary range of $150,000 - $200,000 ... You'll cultivate customer relationships, becoming an extension of their business and enabling DHL ...

Diventures

Store Director (Profit Center Leader)

Vienna, VA · On-site

$60K - $70K/yr

In addition to direct customer service (about half of their time is spent on the retail floor), the Store Director is responsible for ensuring safe operation, effective class scheduling and execution ...

Nascar

Director, Ticket Operations

Ridgeway, VA

This position leads the planning, execution, and continuous improvement of ticket operations, ticketing systems, event readiness, and customer service delivery. The Director partners closely with ...

Janitza

Director of Operations

Ashburn, VA · On-site

$160K - $200K/yr

Who You Are Reporting to Chief Operating Officer, the Director of Operations is responsible for ... This leader oversees a multidisciplinary team responsible for customer project management and field ...

Janitza

Director of Operations

Ashburn, VA · On-site

$160K - $200K/yr

Director of Operations LOCATION: Remote eligible depending on location; hybrid schedule preferred ... This leader oversees a multidisciplinary team responsible for customer project management and field ...

Hitachi

Director of Operations

South Boston, VA

No We are seeking a Director of Operations for our South Boston, Virginia growing manufacturing ... Develops proactive tactical ways to increase business profits, customer satisfaction and ...

INIT MENA

Director of Operations

Chesapeake, VA · On-site +1

$145K - $165K/yr

... customer service and relationship management. You will ensure our environment remains stable ... Direct, support, and develop a team of Technical Operations Managers, fostering a culture focused ...

Oscar Health

Regional Operations Director

Sterling, VA · On-site

The Regional Operations Director oversees facility operations teams of all data centers throughout ... Customer Environmental Services Management * Create and deliver scopes of work for environmental ...

CyrusOne

Regional Operations Director

Sterling, VA · On-site

The Regional Operations Director oversees facility operations teams of all data centers throughout ... Customer Environmental Services Management * Create and deliver scopes of work for environmental ...

Socket.dev

Director of Operations

Glen Allen, VA · On-site

$140 - $200/hr

Optimize CRM utilization and sales technology platforms Audit & Risk Management * Oversee internal ... The Director of Operations will be constantly interacting, problem solving, and adapting to the ...

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Showing results 21-40

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Virginia

Director Customer Operations information

See Virginia salary details

$33.7K

$106.8K

$178K

How much do director customer operations jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director customer operations in Virginia is $106,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $134,300.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the most commonly searched types of Customer Operations jobs in Virginia?

The most popular types of Customer Operations jobs in Virginia are:

What are popular job titles related to Director Customer Operations jobs in Virginia?

For Director Customer Operations jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Virginia look for?

The top searched job categories for Director Customer Operations jobs in Virginia are:

What cities in Virginia are hiring for Director Customer Operations jobs?

Cities in Virginia with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $106,757 per year, or $51.3 per hour.

Director Operations

Genesis Logistics Inc.

Stafford, VA • On-site

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Director Operations
The Director of Operations has a national salary range of $150,000 - $200,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.
Do you get energized by leading and motivating multiple managers and operations? Are you highly organized with the ability to prioritize a long list of equally meaningful responsibilities? Do you consider yourself to be self-sufficient with a level of expertise to hold all resources and areas of the business transparent and accountable?
It takes a special kind of person to do those types of things successfully. If you are that kind of person, DHL Supply Chain has the opportunity for you.
Job Description
We're looking for an Operations Director to lead multiple distribution centers - each with individual customers who have their own sets of requirements. You'll cultivate customer relationships, becoming an extension of their business and enabling DHL Supply Chain to play a required role in their success. You'll be held to very high standards - because our company has set a very high standard in our industry.
Our ideal Operations Director has a full understanding of the importance of customer relationships - including the crucial role of the General Manager, Operations Managers and front-line Supervisors in growing those relationships. This position is a critical link between each distribution center and senior leadership and is held accountable for the success and growth of the group.
  • You'll drive a culture of performance and results through your teams
  • You'll assemble and advise strong teams at each distribution center in your group
  • You'll lead multiple teams and support their professional development at all levels
  • You'll support your group and drive performance by developing a strong network throughout DHL Supply Chain's functional departments
  • You'll be a key member of the management team of the largest global supply chain company
  • You'll have access to a myriad of development and educational programs to help your leaders grow
  • You'll work with your manager on developing your growth and career direction
  • You'll have entrepreneurial-like freedom to structure your business unit
  • You'll get results
  • You'll love it

Required Education and Experience
  • Bachelors degree or equivalent experience, required
  • MBA or equivalent, preferred
  • 7+ years of experience within supply chain, required
  • 3+ years of progressive experience in at least one of the following: strategy development and implementation, operations management, or organization design and implementation, required
  • Experience as a management consultant or in a strategic role within a supply chain function, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.

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