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Customer Operations Coordinator Jobs in Virginia

SOSi

Operations Coordinator I

Reston, VA

Overview SOSi is seeking an Operations Coordinator to join our team in Reston, Virginia. The ... Procures language interpreter services from qualified interpreters to fulfill the customer ...

SOSi

Operations Coordinator I

Reston, VA · On-site

Overview SOSi is seeking an Operations Coordinator to join our team in Reston, Virginia. The ... Procures language interpreter services from qualified interpreters to fulfill the customer ...

SOSi

Operations Coordinator I

Reston, VA · On-site

Overview SOSi is seeking an Operations Coordinator to join our team in Reston, Virginia. The ... Procures language interpreter services from qualified interpreters to fulfill the customer ...

Sentara Healthcare

Operations Coordinator

Chesapeake, VA · On-site

... customer service skills. Education * High School Diploma or Equivalent (Required) Experience * 2 ... Office Assistant, Operations Coordinator, Pharmacy Tech, Clerical, support, administrative Benefits:

ORBCOMM Inc.

Customer Operations Specialist

Sterling, VA · On-site

$60 - $80/hr

Why You'll Love Working Here As a Customer Operations Specialist, you'll serve as a central point of coordination across customer onboarding, order administration, customer support, and operational ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

$60 - $80/hr

Why You'll Love Working Here As a Customer Operations Specialist, you'll serve as a central point of coordination across customer onboarding, order administration, customer support, and operational ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

$60K - $80K/yr

Why You'll Love Working Here As a Customer Operations Specialist, you'll serve as a central point of coordination across customer onboarding, order administration, customer support, and operational ...

Ofinno

Operations Coordinator

Reston, VA · On-site

Operations Coordinator About Ofinno: Ofinno is a leading research and development lab headquartered ... customer service experience * Excellent organizational skills and ability to manage multiple ...

Ofinno

Operations Coordinator

Reston, VA · On-site

Operations Coordinator About Ofinno: Ofinno is a leading research and development lab headquartered ... customer service experience * Excellent organizational skills and ability to manage multiple ...

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

Customer Request Coordination & Service Execution * Act as the primary liaison between the CRE and the Service Center to ensure timely and accurate execution of customer requests. * Service Center ...

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

Customer Request Coordination & Service Execution * Act as the primary liaison between the CRE and the Service Center to ensure timely and accurate execution of customer requests. * Service Center ...

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Customer Operations Coordinator information

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How much do customer operations coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer operations coordinator in Virginia is $24.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $27.64 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are the most commonly searched types of Customer Operations jobs in Virginia?

The most popular types of Customer Operations jobs in Virginia are:

What job categories do people searching Customer Operations Coordinator jobs in Virginia look for?

The top searched job categories for Customer Operations Coordinator jobs in Virginia are:

What cities in Virginia are hiring for Customer Operations Coordinator jobs?

Cities in Virginia with the most Customer Operations Coordinator job openings:

Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,069 per year, or $24.6 per hour.

Operations Coordinator I

SOSi

Reston, VA

Full-time

Posted 8 days ago

Job description

Company Description

Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics.

Job Description

Overview

SOSi is seeking an Operations Coordinator to join our team in Reston, Virginia. The Operations Coordinator I completes tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements. 

Essential Job Duties

  • Procures language interpreter services from qualified interpreters to fulfill the customer's operational requirements as stated in work orders and task orders supporting the prime contract.

  • Completes all activities within the Order-to-Fulfill business process, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award.

  • Utilizes multiple program databases as part of the O2F process; updates information pursuant to work order rates, terms and conditions.

  • Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly. 

  • Conducts profit-loss analysis/cost-benefit analysis for each work order requirement and procured contractor's language interpreter services; procures services at best value.

  • Coordinates interpreter travel and lodging within established guidelines as required.

  • Ensures the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines, and U.S. federal acquisition regulations.

  • Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources. 

  • Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines.

  • Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value.

  • Performs other duties as assigned by the Operations Supervisor and/or Operations Manager.

Qualifications

Minimum Requirements

  • Bachelor's degree required, or four years of relevant work experience. 

  • Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)  

  • Minimum of two years' of related administrative/coordination experience supporting a language services or other relatable program 

  • Must be able to effectively communicate through oral and written communication with customers, management and other coworkers 

  • Must be high-energy, flexible, work well with teams, and able to find creative solutions 

Preferred Qualifications

  • Language skills and court interpretation experience is a plus 

  • Bilingual in Spanish, Hindi, or Punjabi desired, but not necessary 

Additional Information

Work Environment

  • Normal office working conditions  

  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary 

  • May require ability to lift/and or move objects or packages of up to 25 lbs. 

  • Approximate amount of travel time for the position is 5%  

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

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