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Customer Operations Coordinator Jobs in Virginia

Maersk

Operations Coordinator

Chesapeake, VA · On-site

Our focus on our people is what sets us apart and keeps our customers coming back to work with us ... Landside Operations Execution includes roles that manage and operate landside transport modalities ...

Bechtel

Startup & Operations Coordinator

Reston, VA

$140K - $203K/yr

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... Job Summary: The Startup and Operations Coordinator will provide planning coordination and ...

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All JobsCustomer Operations JobsCustomer Operations Coordinator JobsCustomer Operations Coordinator Jobs in Virginia

Customer Operations Coordinator information

See Virginia salary details

$13

$24

$37

How much do customer operations coordinator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer operations coordinator in Virginia is $24.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $27.64 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are the most commonly searched types of Customer Operations jobs in Virginia?

The most popular types of Customer Operations jobs in Virginia are:

What job categories do people searching Customer Operations Coordinator jobs in Virginia look for?

The top searched job categories for Customer Operations Coordinator jobs in Virginia are:

What cities in Virginia are hiring for Customer Operations Coordinator jobs?

Cities in Virginia with the most Customer Operations Coordinator job openings:

Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,069 per year, or $24.6 per hour.

Business Operations Coordinator

Kastle Systems

Sterling, VA • On-site

Full-time

Posted 17 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 118 rated security

Job description

Overview

Together, We Enhance Innovation and Growth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

The Business Operations Coordinator supports continuous improvement initiatives across the organization by coordinating process execution, documenting processes, and ensuring adherence to operational standards. This role helps drive efficiency, enhance quality, and support a culture of process excellence.


Responsibilities

Operational Process Support

  • Partner with department manager to understand operational needs, workflow challenges, and improvement opportunities.
  • Assist teams in designing, implementing, and standardizing operational processes.
  • Support rollout of new processes, ensuring employees understand changes and have the tools they need to follow them.

Process Documentation & Standardization

  • Assist in the creation of Standard Operating Procedures (SOPs), work instructions, policies, and process flowcharts.
  • Assist in the translation of complex workflows into clear and userfriendly documentation.
  • Ensure that all process documents follow a consistent format and meet organizational standards.
  • Track document versions, approvals, and update cycles to keep information current.

Cross-Department Coordination

  • Work collaboratively across all business units to ensure processes align with organizational goals and work well endtoend.
  • Serve as a point of contact for operational documentation and process-related questions.
  • Facilitate meetings and workshops to gather input, clarify expectations, and confirm process requirements.

Change Implementation & Support

  • Support change management efforts associated with new or updated processes, including communication and training coordination.
  • Assist employees in adopting new workflows by answering questions, providing reference materials, and monitoring early implementation.
  • Collect feedback from users to refine new processes and improve usability.

 


Qualifications
  • Associate’s or Bachelor’s degree in Business Administration, Operations, or a related field.
  • 2+ years of experience in business operations, project coordination, administration, or process improvement.
  • Experience creating and maintaining SOPs, workflows, and process documentation.
  • Strong organizational, communication, and problem-solving skills.
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and process-mapping tools.
  • Ability to manage multiple priorities and work effectively across departments.
  • Strong attention to detail and commitment to accuracy.
  • Experience with continuous improvement, Lean, Six Sigma, or change management is a plus.

Company Overview

This is a Business Operations Coordinator opportuity with i2G Systems. Learn more about i2G Systems: https://www.i2gsystems.com

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/  


Equal Opportunity Statement

At i2G Systems, we believe that diversity makes us stronger -  at work and in the world.  i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • Associate’s or Bachelor’s degree in Business Administration, Operations, or a related field.
  • 2+ years of experience in business operations, project coordination, administration, or process improvement.
  • Experience creating and maintaining SOPs, workflows, and process documentation.
  • Strong organizational, communication, and problem-solving skills.
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and process-mapping tools.
  • Ability to manage multiple priorities and work effectively across departments.
  • Strong attention to detail and commitment to accuracy.
  • Experience with continuous improvement, Lean, Six Sigma, or change management is a plus.
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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