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Director Customer Operations Jobs in Utah (NOW HIRING)

Weave

Director of Payments Operations

Lehi, UT · On-site

The Director of Payments Operations at Weave plays a pivotal role in continuing to drive the ... customer experiences, and scale operations to facilitate the company's overall revenue growth ...

Packsize

Billing Operations Lead

Salt Lake City, UT · Hybrid

Service agreements * machine sales (direct-to-customer and partnerships) * Execute and oversee ... Operational Team Leadership * Serve as the day-to-day lead for the contract billing team. * Provide ...

Opiniion Inc.

Director of Customer Enablement

Lehi, UT · On-site

Director Of Customer Enablement Opiniion is a resident experience tool that partners with property ... Operational Scale & Process Design * Build and maintain the operating system for the function ...

Pattern

Director of North America Operations

Lehi, UT · On-site

$180 - $240/hr

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... We need a North America Operations Director to architect the future of our physical fulfillment ...

Opiniion

Director of Customer Enablement

Lehi, UT · On-site

The Director of Customer Enablement leads the teams and systems that carry customers from signed ... Operational Scale & Process Design * Build and maintain the operating system for the function ...

Socket.dev

Senior Director, Revenue Operations

Murray, UT · On-site

$180 - $230/hr

Description PRIME Corporate services is seeking a Senior Director of Revenue to help execute the ... The role partners closely with Sales, Partner Growth, Marketing, Customer Experience, Product ...

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Director Customer Operations information

See Utah salary details

$31K

$98K

$163.4K

How much do director customer operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director customer operations in Utah is $98,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Utah?

The most popular types of Customer Operations jobs in Utah are:

What are popular job titles related to Director Customer Operations jobs in Utah?

For Director Customer Operations jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Utah look for?

The top searched job categories for Director Customer Operations jobs in Utah are:

What cities in Utah are hiring for Director Customer Operations jobs?

Cities in Utah with the most Director Customer Operations job openings:

Director Customer Operations jobs near you

Operations Senior Manager, AI

Mission Lane

Salt Lake City, UT • On-site, Remote

$136K - $162K/yr

Full-time

Re-posted 20 days ago

Job description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for an Operations Senior Manager, AI to own Mission Lane's operations AI agenda from strategy through execution, in a newly created role reporting to the Sr. Director of Operations.

Every time a Mission Lane customer interacts with our contact center, they're in the middle of something. It could be a question they need answered, something to resolve, or a next step they're working toward. Getting the right information quickly keeps them moving, and how well our contact center operations run determines how consistently that happens. AI is central to how we keep improving that experience for our customers. That's the work of the Operations Senior Manager, AI.

The impact you'll make:

You'll have the scope and autonomy to develop and deliver an AI Operations strategy from the ground up: identifying problems where meaningful AI solutions exist, sizing the problems within the Mission Lane context, evaluating vendors, making the business cases, sequencing the work. You'll work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it.

Your success will be measured on outcomes that matter, including cost, quality, and customer experience. What matters most in year one, though, is getting the agenda right, building the cross-functional trust to move it forward, and establishing the governance needed to maintain and continuously improve the AI use cases.

You'll thrive in this role if:

  • You've worked inside an operations function and understand what happens when a change creates second-order problems no one anticipated. You plan for that.
  • You own the intent, not just the workstream. You're here to decide what the AI agenda should accomplish, not just coordinate the people doing the work.
  • You don't need a complete map to move. This path is genuinely new, and that's what's exciting about it.
  • You know how to hold cross-functional teams accountable without formal authority.
  • You're curious about what AI can actually do in an operational context, and that curiosity shows up in how you work.

Minimum Qualifications:

  • 5+ years of program or project management experience
  • 5+ years of operations leadership, including contact center or customer operations
  • Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
  • Structured, data-driven problem solver with a bias for action
  • Comfortable owning an agenda without a playbook and earning executive trust through the work
  • Ability to travel approximately four times a year for two to five days at a time

Preferred Qualifications:

  • Experience implementing or overseeing AI or automation tools in an operations context
  • Background in financial services or consumer-facing products
  • Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out

Compensation:

Annual full-time starting base salary range: $136,000 - $162,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete.

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.