River Heights, UT · On-site +1
$19.40/hr
As a Client Operations Manager , you will serve as the primary point of contact and trusted advisor ... Direct customer support, account management, or client relations experience preferred. * Experience ...
River Heights, UT · On-site +1
$19.40/hr
As a Client Operations Manager , you will serve as the primary point of contact and trusted advisor ... Direct customer support, account management, or client relations experience preferred. * Experience ...
Logan, UT · On-site
$19.40/hr
As a Client Operations Manager , you will serve as the primary point of contact and trusted advisor ... Direct customer support, account management, or client relations experience preferred. * Experience ...
Logan, UT · On-site
$19.40/hr
As a Client Operations Manager , you will serve as the primary point of contact and trusted advisor ... Direct customer support, account management, or client relations experience preferred. * Experience ...
Plan phased deployments across customer sites. * Coordinate deployment and commissioning sequencing with the Applied Engineering team while interfacing with customers and driving contractors. * Think ...
Plan phased deployments across customer sites. * Coordinate deployment and commissioning sequencing with the Applied Engineering team while interfacing with customers and driving contractors. * Think ...
Orem, UT · On-site
$110 - $150/hr
Director of Operations# Director of OperationsUT Corp - Orem, UT 84057## Description**ION Solar ... for our customers and team. As we continue to expand, we are looking for a motivated and ...
Orem, UT · On-site
$110 - $150/hr
Director of Operations# Director of OperationsUT Corp - Orem, UT 84057## Description**ION Solar ... for our customers and team. As we continue to expand, we are looking for a motivated and ...
Orem, UT · On-site
ION Solar Full-Time Director of Operations About Us We are a growing solar company focused on ... for our customers and team. As we continue to expand, we are looking for a motivated and ...
Orem, UT · On-site
ION Solar Full-Time Director of Operations About Us We are a growing solar company focused on ... for our customers and team. As we continue to expand, we are looking for a motivated and ...
American Fork, UT · On-site
The Director of Operations (DO) is responsible for the operations of a company owned market ... Works to help customers "Have it their way" by focusing on meeting and exceeding their needs ...
American Fork, UT · On-site
The Director of Operations (DO) is responsible for the operations of a company owned market ... Works to help customers "Have it their way" by focusing on meeting and exceeding their needs ...
American Fork, UT · On-site
The Director of Operations (DO) is responsible for the operations of a company owned market ... Works to help customers "Have it their way" by focusing on meeting and exceeding their needs ...
American Fork, UT · On-site
The Director of Operations (DO) is responsible for the operations of a company owned market ... Works to help customers "Have it their way" by focusing on meeting and exceeding their needs ...
Orem, UT · On-site
$120 - $180/hr
... for our customers and team. As we continue to expand, we are looking for a motivated and ... Position OverviewWe are seeking an experienced and strategic Director of Operations to join our ...
Orem, UT · On-site
$120 - $180/hr
... for our customers and team. As we continue to expand, we are looking for a motivated and ... Position OverviewWe are seeking an experienced and strategic Director of Operations to join our ...
Ogden, UT · On-site
The Director of Operations (DO) is responsible for the operations of a company owned market ... Works to help customers "Have it their way" by focusing on meeting and exceeding their needs ...
Ogden, UT · On-site
The Director of Operations (DO) is responsible for the operations of a company owned market ... Works to help customers "Have it their way" by focusing on meeting and exceeding their needs ...
ION Solar Full-Time | Director of Operations About Us We are a growing solar company focused on ... for our customers and team. As we continue to expand, we are looking for a motivated and ...
ION Solar Full-Time | Director of Operations About Us We are a growing solar company focused on ... for our customers and team. As we continue to expand, we are looking for a motivated and ...
Ogden, UT · Hybrid
OVERVIEW The Director, Sales Operations is a strategic commercial leader responsible for building ... Identify opportunities to improve sales productivity and customer experience through process ...
Ogden, UT · Hybrid
OVERVIEW The Director, Sales Operations is a strategic commercial leader responsible for building ... Identify opportunities to improve sales productivity and customer experience through process ...
Ogden, UT · On-site
OVERVIEW The Director, Sales Operations is a strategic commercial leader responsible for building ... Identify opportunities to improve sales productivity and customer experience through process ...
Ogden, UT · On-site
OVERVIEW The Director, Sales Operations is a strategic commercial leader responsible for building ... Identify opportunities to improve sales productivity and customer experience through process ...
Ogden, UT · Hybrid
OVERVIEW The Director, Sales Operations is a strategic commercial leader responsible for building ... Identify opportunities to improve sales productivity and customer experience through process ...
Quick apply
Ogden, UT · Hybrid
OVERVIEW The Director, Sales Operations is a strategic commercial leader responsible for building ... Identify opportunities to improve sales productivity and customer experience through process ...
You will lead two direct reports ... Braden Buckley (Customer Logistics & Transportation Manager) and a Warehouse Operations Manager ...
You will lead two direct reports ... Braden Buckley (Customer Logistics & Transportation Manager) and a Warehouse Operations Manager ...
Salt Lake City, UT · On-site
$150 - $230/hr
10+ years of progressive experience in Revenue Operations, Sales Operations, Commercial Operations ... Customer lifecycle, renewals, and revenue retention processes Advanced Salesforce (SFDC) expertise ...
Salt Lake City, UT · On-site
$150 - $230/hr
10+ years of progressive experience in Revenue Operations, Sales Operations, Commercial Operations ... Customer lifecycle, renewals, and revenue retention processes Advanced Salesforce (SFDC) expertise ...
Salt Lake City, UT · On-site
$140 - $200/hr
We are seeking a Director of Commercial Operations to own the operational infrastructure powering ... customer timelines and communication standards. Define and document the operational handoff from ...
Salt Lake City, UT · On-site
$140 - $200/hr
We are seeking a Director of Commercial Operations to own the operational infrastructure powering ... customer timelines and communication standards. Define and document the operational handoff from ...
Salt Lake City, UT · On-site
$15.50 - $21/hr
Exposure to international logistics and customer operations. * A dynamic role where you can make a direct impact on customer satisfaction and business success. Employee Type: Permanent Why Join Us?
Salt Lake City, UT · On-site
$15.50 - $21/hr
Exposure to international logistics and customer operations. * A dynamic role where you can make a direct impact on customer satisfaction and business success. Employee Type: Permanent Why Join Us?
Salt Lake City, UT · On-site
$15.50 - $21/hr
Exposure to international logistics and customer operations. * A dynamic role where you can make a direct impact on customer satisfaction and business success. Employee Type: Permanent Why Join Us?
Salt Lake City, UT · On-site
$15.50 - $21/hr
Exposure to international logistics and customer operations. * A dynamic role where you can make a direct impact on customer satisfaction and business success. Employee Type: Permanent Why Join Us?
Salt Lake City, UT · On-site
$15.50 - $21/hr
Exposure to international logistics and customer operations. * A dynamic role where you can make a direct impact on customer satisfaction and business success. Employee Type: Permanent Why Join Us?
Salt Lake City, UT · On-site
$15.50 - $21/hr
Exposure to international logistics and customer operations. * A dynamic role where you can make a direct impact on customer satisfaction and business success. Employee Type: Permanent Why Join Us?
Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...
Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...
$31K - $43K
4% of jobs
$43K - $55K
8% of jobs
$55K - $67.1K
11% of jobs
$69K is the 25th percentile. Wages below this are outliers.
$67.1K - $79.1K
12% of jobs
$79.1K - $91.2K
14% of jobs
The median wage is $92.8K / yr.
$91.2K - $103.2K
12% of jobs
$103.2K - $115.2K
13% of jobs
$118.3K is the 75th percentile. Wages above this are outliers.
$115.2K - $127.3K
9% of jobs
$127.3K - $139.3K
9% of jobs
$139.3K - $151.4K
5% of jobs
$151.4K - $163.4K
3% of jobs
$31K
$98K
$163.4K
A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.
One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.
Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.
The most popular types of Customer Operations jobs in Utah are:
For Director Customer Operations jobs in Utah, the most frequently searched job titles are:
The top searched job categories for Director Customer Operations jobs in Utah are:
Cities in Utah with the most Director Customer Operations job openings:
$19.40/hr
Full-time
Re-posted 3 days ago
7.4
Based on 59 frontline employees who took The Breakroom Quiz
37th of 53 rated energy and utility
Are you a sharp problem-solver who thrives on building strong relationships and tackling complex challenges? As a Client Operations Manager, you will serve as the primary point of contact and trusted advisor for our core client accounts, blending high-level analytical strategy with top-tier relationship management.
We offer a fast-paced environment where your independent thinking, strategic organization, and clear communication directly impact our team and client success.
What You'll DoClient Relationship & Strategic Management
Act as the primary point of contact and trusted advisor for your assigned portfolio of clients.
Lead regular client performance calls, clearly explaining complex cause-and-effect scenarios and performance metrics.
Partner closely with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction.
Workflow Optimization & Execution
Prioritize and manage your daily workload strategically, triaging incoming requests based on urgency and impact.
Identify recurring client trends and propose process or system improvements to elevate service standards.
Delegate and track resolution pathways with internal teams to ensure prompt, accurate support.
Oversee utility management and bill payment workflows to maintain high operational accuracy.
Problem-Solving & Data Reporting
Analyze, identify, and fix data inconsistencies across the client service lifecycle.
Generate standard and custom portfolio reports using company software (collaborating with IT on complex custom requests).
Proactively elevate potential challenges to leadership and collaborate on long-term solutions.
Clear Communicator: Ability to break down complex ideas into simple, professional language-both verbally and in writing.
Analytical Thinker: Strong critical thinking skills with the confidence to reason through challenges and make sound, independent decisions.
Prioritization Master: Exceptional time-management skills; cool under pressure when handling urgent, competing deadlines.
Relationship Builder: High emotional intelligence, coachable mindset, and a passion for creating lasting partnerships.
Tech-Savvy: Intermediate proficiency with Microsoft Excel, Word, and Google Workspace applications.
Direct customer support, account management, or client relations experience preferred.
Experience with specialized portfolio/utility management software (e.g., Conservice / Synergy) is a major plus.
Internal Candidates: 6+ months of company experience with strong knowledge of internal workflows preferred.
Get the full story on Breakroom
Sourced by ZipRecruiter
Utilities
1,001 - 5,000 Employees
Logan, UT, US
2000
