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Director Contact Point 360 Jobs (NOW HIRING)

Salesforce

Data 360 Senior Technical Architect

Madison, WI · On-site

$67.75 - $90.75/hr

... senior escalation point for critical or complex Data 360 project challenges, providing expert ... self-directed learning. • Provide critical "Voice of the Customer" feedback to Product and ...

Salesforce

Data 360 Senior Technical Architect

Bridgeport, CT · On-site

$68.50 - $91.50/hr

... senior escalation point for critical or complex Data 360 project challenges, providing expert ... self-directed learning. • Provide critical "Voice of the Customer" feedback to Product and ...

Salesforce

Data 360 Senior Technical Architect

Washington, DC · On-site

$76 - $101.50/hr

... senior escalation point for critical or complex Data 360 project challenges, providing expert ... self-directed learning. • Provide critical "Voice of the Customer" feedback to Product and ...

PROMO DIRECT

Account Manager

Henderson, NV · On-site

$50K/yr

Responsibilities: ●Serve as the primary, day-to-day contact point for your clients ●Develop ... Sales are processed through multiple channels consisting of website sales, internet sites, direct ...

PROMO DIRECT

Account Manager

Henderson, NV · On-site

$50K/yr

Responsibilities: ●Serve as the primary, day-to-day contact point for your clients ●Develop ... Sales are processed through multiple channels consisting of website sales, internet sites, direct ...

Salesforce, Inc.

OR

$67.25 - $90/hr

Act as a senior escalation point for critical or complex Data 360 project challenges, providing ... self-directed learning. * Provide critical "Voice of the Customer" feedback to Product and ...

360 Painting

Production Manager

Round Hill, VA · On-site

Replies within 24 hours Job Overview: 360 Painting is a well-known, fast growing national paint ... Serve as a daily point of contact for customers * Control material and labor costs * Collect ...

Sparkbit 360

Receptionist

Washington, DC

$17.75 - $23.50/hr

... point of contact for visitors, clients, and internal staff. This role supports front office ... Greet visitors and direct them appropriately * Answer and route incoming phone calls and emails

Comcast

Senior Manager, Tech 360

Philadelphia, PA · On-site

$114K - $157K/yr

Serves as primary point of contact and liaison between Software Engineering and other teams ... Proven experience managing and developing 8-10 direct reports , including performance management ...

Comcast

Senior Manager, Tech 360

Philadelphia, PA · On-site

$114K - $157K/yr

Serves as primary point of contact and liaison between Software Engineering and other teams ... Proven experience managing and developing 8-10 direct reports , including performance management ...

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Director Contact Point 360 information

What are the key skills and qualifications needed to thrive as a Director at ContactPoint 360, and why are they important?

To thrive as a Director at ContactPoint 360, you need strong leadership abilities, strategic planning expertise, and experience in contact center or business process outsourcing (BPO) operations, often supported by a bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and data analytics tools is typically required. Outstanding interpersonal skills, decision-making, and the ability to motivate teams are crucial soft skills for this role. These competencies ensure effective service delivery, operational excellence, and sustained business growth in a competitive customer experience environment.

What are the main responsibilities of a Director at Contact Point 360, and how do they contribute to organizational goals?

As a Director at Contact Point 360, you will oversee multiple teams and drive key operational strategies to ensure client satisfaction and business growth. This role involves managing senior managers, aligning departmental objectives with the company's vision, and ensuring compliance with industry standards. Directors also play a critical role in fostering collaboration across departments, mentoring emerging leaders, and leading initiatives to improve efficiency and service quality. Your contributions directly impact client retention, service excellence, and the overall success of the organization.

What is the difference between Director Contact Point 360 vs Customer Service Manager?

AspectDirector Contact Point 360Customer Service Manager
Primary RoleOversees contact point strategies and customer engagement at a high levelManages customer service teams and daily customer interactions
CredentialsTypically requires extensive experience in customer relations and leadershipOften requires customer service or management certifications
Work EnvironmentStrategic planning, cross-department collaborationTeam management, direct customer interaction
Industry UsageUsed in large organizations with complex customer engagement systemsCommon in retail, telecom, and service industries

The main difference is that the Director Contact Point 360 focuses on strategic oversight of customer contact points across the organization, while the Customer Service Manager handles daily operations and team management. The Director role is more senior and involves broader planning, whereas the Customer Service Manager is more hands-on with customer interactions.

What is a Director at ContactPoint 360?

A Director at ContactPoint 360 is a senior leader responsible for overseeing business operations, managing client relationships, and ensuring the delivery of high-quality customer experience solutions. They set strategic goals, lead teams across multiple departments, and collaborate with clients to drive growth and operational efficiency. Directors at ContactPoint 360 play a key role in decision-making, resource allocation, and performance management to meet organizational objectives and maintain high service standards.
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Director Contact Point 360 jobs near you
Infographic showing various Director Contact Point 360 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 7% Full Time, 91% Part Time, and 1% Temporary. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Regional Clinical Director of Operations

Regional Clinical Director of Operations

360 Behavioral Health

Fresno, CA • On-site

$88K - $119K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

360 Behavioral Health rating

6.3

Company rating: 6.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Regional Clinical Director of Operations (BCBA)
Build a Region. Inspire Teams. Elevate Care.
Location: Regional | Multi-Clinic Leadership Role
Your Career, Elevated - Here's What We Offer
We know senior leaders want more than a job - they want purpose, influence, and support.
  • Competitive compensation: $115,000K - $123,000K annually
  • Incentive compensation & performance bonuses
  • $3,000 annual student loan repayment through Gradifi
  • In-house CEU events + $1,000 CEU reimbursement
  • Medical, Dental & Vision (100% Dental/Vision, 90% Medical paid by company)
  • Generous DTO & flexible scheduling
  • Mileage & phone reimbursement
  • 401(k) retirement savings program
  • Career advancement & executive development tracks
  • A culture that genuinely supports clinical excellence

Lead the Region. Shape the Future of ABA.
This is not a clinic-level role - this is regional leadership.
As our Regional Clinical Director of Operations, you will design, strengthen, and elevate a multi-clinic ABA region, ensuring outstanding care, high team engagement, and operational excellence while overseeing 35,000+ service hours annually.
You will partner directly with executive leadership, mentor Clinical Directors and BCBAs, and build a region known for quality, collaboration, and sustainable growth.
How You'll Make an Impact
Inspire and Lead
  • Provide leadership across multiple clinic locations
  • Coach and mentor Clinical Directors, BCBAs, and leadership teams
  • Create a culture of accountability, excellence, and professional growth
  • Conduct monthly onsite clinic visits to support, train, and develop teams

Build High-Performing Regions
  • Oversee 35,000+ service hours across your region
  • Drive productivity, utilization, quality, and compliance KPIs
  • Ensure consistent clinical excellence and documentation standards
  • Partner with Compliance and Quality teams to elevate outcomes

Own the Business
  • Own and manage regional budgets and P&L performance
  • Lead forecasting, financial strategy, and growth planning
  • Ensure timely assessments, notes, progress reports, and discharges
  • Review incidents and maintain audit-ready operations

The Experience That Sets You Apart
  • Active BCBA certification
  • Master's degree in ABA, Psychology, Special Education, or related field
  • 8+ years of clinical experience
  • 5+ years of BCBA leadership/supervision
  • 2+ years of business or operations leadership
  • Proven success managing large-scale, multi-site operations
  • Demonstrated P&L ownership and KPI leadership
  • Passion for mentoring, developing leaders, and building strong teams

Why Leaders Choose 360 Behavioral Health
Because here, your voice matters.
Your leadership shapes regions.
Your expertise builds systems that last.
And your work directly expands access to life-changing services for families.
Ready to Build Something Bigger?
If you're a senior BCBA ready to step into regional leadership, inspire teams, and create a strong, thriving ABA region - apply today to join 360 Behavioral Health.
360 Behavioral Health is an Equal Opportunity Employer.
We provide reasonable accommodations for any part of the application or employment process. Please contact joinus@360bhmail.com for assistance.
We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.
Keywords: ABA, Applied Behavioral Analysis, BCBA, Behavioral Health, RBT, Registered Behavior Technician, DSP, Direct Support Professional, Mental Health, Psychology
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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