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Director Contact Point 360 Jobs (NOW HIRING)

Hays

Business Director 360

Maitland, FL · On-site

$400K/yr

Foster long-term relationships with candidates and candidates through ongoing contact. * Follow up with pipeline and placed candidates to grow your professional network within your market.

360 Painting

Sales Representative

Little Rock, AR · On-site

$24 - $36/hr

Serve as a point of contact for customers * Complete necessary administrative paperwork and duties ... At 360 Painting, our focus is: People, Property, and Trust. Our core values are: Building Leaders ...

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Director Contact Point 360 information

What are the key skills and qualifications needed to thrive as a Director at ContactPoint 360, and why are they important?

To thrive as a Director at ContactPoint 360, you need strong leadership abilities, strategic planning expertise, and experience in contact center or business process outsourcing (BPO) operations, often supported by a bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and data analytics tools is typically required. Outstanding interpersonal skills, decision-making, and the ability to motivate teams are crucial soft skills for this role. These competencies ensure effective service delivery, operational excellence, and sustained business growth in a competitive customer experience environment.

What are the main responsibilities of a Director at Contact Point 360, and how do they contribute to organizational goals?

As a Director at Contact Point 360, you will oversee multiple teams and drive key operational strategies to ensure client satisfaction and business growth. This role involves managing senior managers, aligning departmental objectives with the company's vision, and ensuring compliance with industry standards. Directors also play a critical role in fostering collaboration across departments, mentoring emerging leaders, and leading initiatives to improve efficiency and service quality. Your contributions directly impact client retention, service excellence, and the overall success of the organization.

What is the difference between Director Contact Point 360 vs Customer Service Manager?

AspectDirector Contact Point 360Customer Service Manager
Primary RoleOversees contact point strategies and customer engagement at a high levelManages customer service teams and daily customer interactions
CredentialsTypically requires extensive experience in customer relations and leadershipOften requires customer service or management certifications
Work EnvironmentStrategic planning, cross-department collaborationTeam management, direct customer interaction
Industry UsageUsed in large organizations with complex customer engagement systemsCommon in retail, telecom, and service industries

The main difference is that the Director Contact Point 360 focuses on strategic oversight of customer contact points across the organization, while the Customer Service Manager handles daily operations and team management. The Director role is more senior and involves broader planning, whereas the Customer Service Manager is more hands-on with customer interactions.

What is a Director at ContactPoint 360?

A Director at ContactPoint 360 is a senior leader responsible for overseeing business operations, managing client relationships, and ensuring the delivery of high-quality customer experience solutions. They set strategic goals, lead teams across multiple departments, and collaborate with clients to drive growth and operational efficiency. Directors at ContactPoint 360 play a key role in decision-making, resource allocation, and performance management to meet organizational objectives and maintain high service standards.
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Director Contact Point 360 jobs near you
Infographic showing various Director Contact Point 360 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Clinical Therapist - SF Outpatient Services

Clinical Therapist - SF Outpatient Services

HealthRIGHT 360

San Francisco, CA • On-site

$87K - $102K/yr

Full-time

Retirement, PTO

Posted 17 days ago

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our Outpatient services specialize in treatment mental health and substance use disorders with treatment and skills groups, as well as community resources.
Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client's specific needs and goals. Outpatient programs provide Individual and group therapy, individualized case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.
Benefits and perks:
  • HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
  • Employees qualify for public loan forgiveness programs
  • Training and professional development opportunities
  • Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.
JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery
Asian American Recovery Services (AARS) Lee Woodward Counseling Center for Women (LWCC) is an outpatient program that provides integrated substance use and mental health (MH) services for women who reside in San Francisco. Our counseling approach is trauma-informed, harm reduction and strengths-based. Services include individual, group, and case management services as well as yoga, parenting support and childcare. Our goals are to provide a safe and respectful counseling space for women from all walks of life and to reduce the impact of substance use and mental health conditions that lead to healthy, meaningful lives.
The Clinical Therapist at AARS LWCC works collaboratively with the Program Director, AARS Outreach and Prevention Department, HealthRIGHT 360 Intake Department as well as other Community Providers and Resources to assess and connect clients to the level of treatment that is appropriate for them. Clinical Therapist will conduct substance use disorders (SUD) intakes and mental health screenings and complete Level of Care Assessments for clients seeking placement at LWCC or other HealthRIGHT 360 Outpatient programs. Clinical Therapist II will also manage a small caseload of individual SUD and MH therapy clients and facilitate Group Sessions.
KEY RESPONSIBILITIES
Clinical Responsibilities
  • Provides SUD intake/mental health assessments and evaluations as well as integrated individual and group alcohol and drug counseling, and mental health therapy.
  • Provides culturally competent services using harm reduction and trauma-informed principles. Identifies treatment needs, recommends treatment plans based on assessment, and works to ensure clients are able meet all requirements.
  • Serves as the point of contact and coordinates referrals and follow-ups with other agencies.
  • Handles crisis interventions and assesses situations for further needs.
  • Maintains a small caseload of clients providing substance use and mental health treatment.
  • Maintains a productivity target of 24 hours of billable services per week.

Administration and Compliance:
  • Monitors reports daily to prevent and clear any compliance errors in client charts.
  • Maintains client charts in accordance with governing standards and regulations (Drug Medi-Cal).
  • Maintain records and documents services in a timely manner.
  • Maintains strict confidentiality guidelines regarding all clients, conversations, and referrals.
  • Complies with Board requirements for license registration/renewal.

Treatment Setting:
  • Coordinates intake planning and warm handoff with client's SUD Counselor and assists with answering any of the client's questions about engaging in treatment.
  • Facilitates groups using evidence-based strategies on a variety of core curriculum such as CBT, Seeking Safety, DBT and Relapse Prevention.
  • Coordinates discharge planning with client's SUD Counselor.
  • Provides consultation to staff regarding symptom management, mental health conditions and crisis intervention strategies.
  • Attends staff and agency meetings.
  • Participates in agency training as required.

Documentation:
  • Completes all intake assessments and required paperwork, including Level of Care Assessment, within the timeline established by HealthRight360 to ensure compliance with Medi-Cal and County standards.
  • For Individual SUD and MH caseload, conduct assessments, develops treatment plans, completes release and consent forms and discharge paperwork in a timely manner.
  • In addition, completes assigned Drug Medi-Cal, Mental Health documentation and billing.
  • Documents all delivered individual and group services in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

And perform other duties as assigned.
QUALIFICATIONS
Education, Certification, and Experience
  • Master's degree in counseling, social work, or related field.
  • Current Behavioral Board of Sciences (BBS) registration from an accredited institution recognized in California (AMFT, APCC, ACSW).
  • First Aid and CPR certification.
  • Valid California driver's license.
  • Experience with substance abuse treatment preferred.
  • Experience working with criminal justice population preferred.
  • Experience working within the Santa Clara County -Department of Behavioral Health Services system preferred.

Knowledge
  • Knowledge of mental health and trauma informed treatment.
  • Knowledge of cultural stigmas of counseling and treatment services.
  • Knowledge of principles and techniques of the healing arts, case management, crisis intervention, client centered counseling, and group facilitation.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
  • Knowledge and experience with Medi-CAL documentation standards preferred.
  • Knowledge of substance abuse recovery principles and resources; including Co-occurring disorders preferred.
  • Knowledge/familiarity of AVATAR is a plus.
  • Familiarity with Drug Medi-Cal and ASAM Criteria is a plus.

We will consider for employment qualified applicants with arrest and conviction records.

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