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Director Contact Point 360 Jobs (NOW HIRING)

PROMO DIRECT

Account Manager

Henderson, NV · On-site

$50K/yr

Responsibilities: ●Serve as the primary, day-to-day contact point for your clients ●Develop ... Sales are processed through multiple channels consisting of website sales, internet sites, direct ...

360 Painting

Production Manager

Round Hill, VA · On-site

Job Overview: 360 Painting is a well-known, fast growing national paint company specializing in ... Serve as a daily point of contact for customers * Control material and labor costs * Collect ...

Sparkbit 360

Office Receptionist

Cincinnati, OH · On-site

$17 - $28/hr

The ideal candidate will be the first point of contact for our company, responsible for creating a ... Direct visitors to the appropriate person or office. * Answer, screen, and forward incoming phone ...

firstPRO 360

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Medical Front Desk Receptionist

Alpharetta, GA · On-site

$23 - $24/hr

firstPRO 360 is assisting our client in the Alpharetta area to fill a Medical Front Desk role. This is a very important role as you are the first point of contact for patients. In this role you must ...

firstPRO 360

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Medical Front Desk Receptionist

Woodstock, GA · On-site

$17 - $18/hr

firstPRO 360 is assisting our client in the Woodstock area to fill a Medical Front Desk role. This is a very important role as you are the first point of contact for patients. In this role you must ...

Sparkbit 360

Customer Service Specialist

Columbus, OH · On-site

$17.50 - $26/hr

* * At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire ... In this role, you will be the primary point of contact for our valued customers, providing ...

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Director Contact Point 360 information

What are the key skills and qualifications needed to thrive as a Director at ContactPoint 360, and why are they important?

To thrive as a Director at ContactPoint 360, you need strong leadership abilities, strategic planning expertise, and experience in contact center or business process outsourcing (BPO) operations, often supported by a bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and data analytics tools is typically required. Outstanding interpersonal skills, decision-making, and the ability to motivate teams are crucial soft skills for this role. These competencies ensure effective service delivery, operational excellence, and sustained business growth in a competitive customer experience environment.

What are the main responsibilities of a Director at Contact Point 360, and how do they contribute to organizational goals?

As a Director at Contact Point 360, you will oversee multiple teams and drive key operational strategies to ensure client satisfaction and business growth. This role involves managing senior managers, aligning departmental objectives with the company's vision, and ensuring compliance with industry standards. Directors also play a critical role in fostering collaboration across departments, mentoring emerging leaders, and leading initiatives to improve efficiency and service quality. Your contributions directly impact client retention, service excellence, and the overall success of the organization.

What is the difference between Director Contact Point 360 vs Customer Service Manager?

AspectDirector Contact Point 360Customer Service Manager
Primary RoleOversees contact point strategies and customer engagement at a high levelManages customer service teams and daily customer interactions
CredentialsTypically requires extensive experience in customer relations and leadershipOften requires customer service or management certifications
Work EnvironmentStrategic planning, cross-department collaborationTeam management, direct customer interaction
Industry UsageUsed in large organizations with complex customer engagement systemsCommon in retail, telecom, and service industries

The main difference is that the Director Contact Point 360 focuses on strategic oversight of customer contact points across the organization, while the Customer Service Manager handles daily operations and team management. The Director role is more senior and involves broader planning, whereas the Customer Service Manager is more hands-on with customer interactions.

What is a Director at ContactPoint 360?

A Director at ContactPoint 360 is a senior leader responsible for overseeing business operations, managing client relationships, and ensuring the delivery of high-quality customer experience solutions. They set strategic goals, lead teams across multiple departments, and collaborate with clients to drive growth and operational efficiency. Directors at ContactPoint 360 play a key role in decision-making, resource allocation, and performance management to meet organizational objectives and maintain high service standards.
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Director Contact Point 360 jobs near you
Infographic showing various Director Contact Point 360 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Director of High Performance Tennis

Director of High Performance Tennis

Genesis Health Clubs

Tulsa, OK • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Genesis Health Clubs rating

5.2

Company rating: 5.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

51st of 61 rated gym and leisure clubs

Job description

Job Overview

The Tucker Tennis Academy (TTA) located in Tulsa, OK at Genesis Health Club Riverside offers classes for all ages. TTA seeks a Director of High Performance to lead the High‑Performance Full‑Time Program, support the after‑school Academy Program, and oversee Elite Class. The role includes 28 programming hours with potential to teach 12+ private lessons and will co‑report to the Director of Tennis and Director of Operations.

Responsibilities
  • Lead the on‑court coaching for the Full‑Time Program, preparing lesson plans in advance.
  • Support and manage partnerships with Tennis Analytics, 3D Motion Analysis, Physical Therapy, and Mental Training sessions.
  • Assist other lead coaches in implementing high‑performance practices into their classes.
  • Maintain accurate attendance records for classes.
  • Coach private and group self‑generated lessons.
  • Define and plan player focus areas and travel schedules as the primary coach.
  • Travel to U.S. tournaments (minimum one weekend per month) to coach players.
  • Assist in preparation, organization, and delivery of various programs.
  • Act as the contact point for the Full‑Time Program for players and parents.
Qualifications
  • Minimum tennis playing experience at the college or professional level.
  • Ability to run specific drills/groups independently.
  • USPTA, USPTR, or other relevant coaching certifications.
  • Valid US work permit.
  • Background‑screened (Net Generation).
Compensation & Benefits
  • Full‑time hourly commission, salary, and performance incentive.
  • Health, pension, and vacation benefits.
  • Employee Relationship/At‑Will Employer.
  • Opportunity to work in a progressive, dynamic, success‑driven culture.

All qualified applicants are encouraged to apply. The selected candidate will begin employment as soon as possible. This position is a non‑discriminatory opportunity, consistent with equal opportunity employment.

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