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Director Contact Point 360 Jobs (NOW HIRING)

Oneoncology

Point of Contact

Knoxville, TN · On-site

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

United Urology Group

Point of Contact

Knoxville, TN · On-site

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Company Description 360 IT Professionals is a Software Development Company based in Fremont ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...

United Urology Group

Point of Contact

Mesa, AZ · On-site

$16.25 - $20/hr

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

Oneoncology

Point of Contact

Mesa, AZ · On-site

$16.25 - $20/hr

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

United Urology Group

Point of Contact

Towson, MD · On-site

$20 - $24/hr

The Point of Contact (POC) provides support for the office and physicians and APPs independently ... The POC also provides other diverse duties as requested or required under the general and direct ...

HawkEye 360, Inc.

Director, Human Resources

Herndon, VA

$175K - $225K/yr

Newsroom * Career [ CONTACT US ] [ MENU ] Current Job Openings >> Director, Human Resources ... HawkEye 360 is equipping defense, intelligence, and national security leaders with mission-critical ...

Oneoncology

Point of Contact

Towson, MD

$20 - $24/hr

The Point of Contact (POC) provides support for the office and physiciansand APPsindependently and ... The POC also provides other diverse duties as requested or required under the general and direct ...

United Urology Group

Remote Point of Contact

$20 - $23/hr

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

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All JobsContact Point 360 JobsDirector Contact Point 360 Jobs

Director Contact Point 360 information

What are the key skills and qualifications needed to thrive as a Director at ContactPoint 360, and why are they important?

To thrive as a Director at ContactPoint 360, you need strong leadership abilities, strategic planning expertise, and experience in contact center or business process outsourcing (BPO) operations, often supported by a bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and data analytics tools is typically required. Outstanding interpersonal skills, decision-making, and the ability to motivate teams are crucial soft skills for this role. These competencies ensure effective service delivery, operational excellence, and sustained business growth in a competitive customer experience environment.

What are the main responsibilities of a Director at Contact Point 360, and how do they contribute to organizational goals?

As a Director at Contact Point 360, you will oversee multiple teams and drive key operational strategies to ensure client satisfaction and business growth. This role involves managing senior managers, aligning departmental objectives with the company's vision, and ensuring compliance with industry standards. Directors also play a critical role in fostering collaboration across departments, mentoring emerging leaders, and leading initiatives to improve efficiency and service quality. Your contributions directly impact client retention, service excellence, and the overall success of the organization.

What is the difference between Director Contact Point 360 vs Customer Service Manager?

AspectDirector Contact Point 360Customer Service Manager
Primary RoleOversees contact point strategies and customer engagement at a high levelManages customer service teams and daily customer interactions
CredentialsTypically requires extensive experience in customer relations and leadershipOften requires customer service or management certifications
Work EnvironmentStrategic planning, cross-department collaborationTeam management, direct customer interaction
Industry UsageUsed in large organizations with complex customer engagement systemsCommon in retail, telecom, and service industries

The main difference is that the Director Contact Point 360 focuses on strategic oversight of customer contact points across the organization, while the Customer Service Manager handles daily operations and team management. The Director role is more senior and involves broader planning, whereas the Customer Service Manager is more hands-on with customer interactions.

What is a Director at ContactPoint 360?

A Director at ContactPoint 360 is a senior leader responsible for overseeing business operations, managing client relationships, and ensuring the delivery of high-quality customer experience solutions. They set strategic goals, lead teams across multiple departments, and collaborate with clients to drive growth and operational efficiency. Directors at ContactPoint 360 play a key role in decision-making, resource allocation, and performance management to meet organizational objectives and maintain high service standards.
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Director Contact Point 360 jobs near you
Infographic showing various Director Contact Point 360 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 7% Full Time, 91% Part Time, and 1% Temporary. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Director, Contact Center Operations

Director, Contact Center Operations

TDS Global Solutions

San Antonio, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Our client is a global customer experience service provider that was founded on the principle of putting people first. When their customers choose to partner with them, there is an implicit understanding that all customers will be treated as their customers. Our client's mission is to develop and deliver services that will continually contribute to their customer's growth, establish an employee-focused environment that promotes open communication, involvement, empowerment, and recognition of excellence, and positively impact the communities around them. 

Our client is seeking a results-driven Director of Operations to lead and scale contact center operations within a fast-paced, client-focused BPO environment. This role is responsible for driving operational excellence, delivering client SLAs, and building high-performing teams across multiple programs, channels, and geographies. 

The ideal candidate brings deep experience in contact center operations, a strong command of performance metrics, and a proven ability to lead large, distributed teams while partnering cross-functionally with clients, sales, HR, and support functions. They will not be afraid to get "scrappy" and hands-on with the agents daily. The top individual will have experience building, documenting, and implementing best practices and SOPs to drive operational excellence. The Operational Leader will work closely with executive leadership to implement best practices and standardize processes as we expand our capabilities. If you are ready to be part of a great organization with a strong culture and want to be an integral part of their soaring into the future, this is your role. If you are ready to be a part of a great organization, with a great culture, and want to be an integral part of it soaring into the future, this is the role for you.  

Primary Job Responsibilities: 

  • Serve as the senior point of contact for client relationships, fostering trust, transparency, and long-term partnerships at senior levels.  
  • Develop and implement client success strategies to enhance customer experience, optimize service delivery, and exceed contractual expectations.  
  • Oversee and guide the Client Success team in meeting production goals, driving performance improvements, and managing key account strategies.  
  • Lead business reviews, strategic planning sessions, and quarterly client meetings, presenting performance metrics and growth opportunities.  
  • Partner with Operations, Quality, Training, Talent Acquisition, Workforce Management, and IT to ensure seamless service delivery and issue resolution.  
  • Identify opportunities for revenue growth, contract expansions, and new service offerings, collaborating with Sales and Business Development teams.  
  • Anticipate client needs, proactively addressing concerns, and mitigating risks before they escalate.  
  • Drive continuous improvement initiatives based on data-driven insights and industry best practices.  
  • Manage escalations, ensuring swift resolution of critical client issues while maintaining a focus on long-term success.  
  • Lead, mentor, and develop a high-performing team of Client Success Managers, fostering a culture of excellence, accountability, and collaboration.  
  • Oversee budget management, forecasting, and resource allocation for client success initiatives.  
  • Represent the client at industry events, conferences, and networking engagements to strengthen brand presence and client relations. 

Requirements

  • 7+ years of experience in a call center or contact center environment, with at least 4 years in a leadership role.  
  • Proven track record managing large-scale operations (500+ FTE preferred) across multiple programs or clients  
  • Deep understanding of contact center KPIs (AHT, CSAT, NPS, QA, FCR, occupancy, shrinkage)  
  • Proven track record in managing enterprise-level clients, ensuring retention, and driving revenue growth.  
  • Expertise in customer care, cloud services, and emerging technologies relevant to the BPO industry.  
  • Exceptional ability to build and maintain executive-level relationships with clients and stakeholders.  
  • Strong business acumen with a strategic mindset, able to identify and act on growth opportunities. 
  • Experience managing global delivery models (onshore/offshore/nearshore)  
  • Strong client-facing experience with executive-level communication skills  
  • Demonstrated success in driving operational improvements and financial performance  
  • Experience with WFM, QA, and reporting/analytics tools 

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability

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