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Director Contact Point 360 Jobs (NOW HIRING)

United Urology Group

Point of Contact

Knoxville, TN · On-site

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

Oneoncology

Point of Contact

Knoxville, TN · On-site

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

United Urology Group

Point of Contact

Columbia, MD · On-site

$18 - $20/hr

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

Oneoncology

Point of Contact

Powell, TN · On-site

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Company Description 360 IT Professionals is a Software Development Company based in Fremont ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...

United Urology Group

Point of Contact

Mesa, AZ · On-site

$16.25 - $20/hr

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

United Urology Group

Point of Contact

Powell, TN · On-site

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

Oneoncology

Point of Contact

Mesa, AZ · On-site

$16.25 - $20/hr

The Point of Contact (POC) provides support for the office and physicians independently and with ... The POC also provides other diverse duties as requested or required under the general and direct ...

United Urology Group

Point of Contact

Towson, MD · On-site

$20 - $24/hr

The Point of Contact (POC) provides support for the office and physicians and APPs independently ... The POC also provides other diverse duties as requested or required under the general and direct ...

Oneoncology

Point of Contact

Columbia, MD · On-site

$18 - $20/hr

The Point of Contact (POC) provides support for the office and physicians independently and ... The POC also provides other diverse duties as requested or required under thegeneral and direct ...

Oneoncology

Point of Contact

Towson, MD

$20 - $24/hr

The Point of Contact (POC) provides support for the office and physiciansand APPsindependently and ... The POC also provides other diverse duties as requested or required under the general and direct ...

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Director Contact Point 360 information

What are the key skills and qualifications needed to thrive as a Director at ContactPoint 360, and why are they important?

To thrive as a Director at ContactPoint 360, you need strong leadership abilities, strategic planning expertise, and experience in contact center or business process outsourcing (BPO) operations, often supported by a bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and data analytics tools is typically required. Outstanding interpersonal skills, decision-making, and the ability to motivate teams are crucial soft skills for this role. These competencies ensure effective service delivery, operational excellence, and sustained business growth in a competitive customer experience environment.

What are the main responsibilities of a Director at Contact Point 360, and how do they contribute to organizational goals?

As a Director at Contact Point 360, you will oversee multiple teams and drive key operational strategies to ensure client satisfaction and business growth. This role involves managing senior managers, aligning departmental objectives with the company's vision, and ensuring compliance with industry standards. Directors also play a critical role in fostering collaboration across departments, mentoring emerging leaders, and leading initiatives to improve efficiency and service quality. Your contributions directly impact client retention, service excellence, and the overall success of the organization.

What is the difference between Director Contact Point 360 vs Customer Service Manager?

AspectDirector Contact Point 360Customer Service Manager
Primary RoleOversees contact point strategies and customer engagement at a high levelManages customer service teams and daily customer interactions
CredentialsTypically requires extensive experience in customer relations and leadershipOften requires customer service or management certifications
Work EnvironmentStrategic planning, cross-department collaborationTeam management, direct customer interaction
Industry UsageUsed in large organizations with complex customer engagement systemsCommon in retail, telecom, and service industries

The main difference is that the Director Contact Point 360 focuses on strategic oversight of customer contact points across the organization, while the Customer Service Manager handles daily operations and team management. The Director role is more senior and involves broader planning, whereas the Customer Service Manager is more hands-on with customer interactions.

What is a Director at ContactPoint 360?

A Director at ContactPoint 360 is a senior leader responsible for overseeing business operations, managing client relationships, and ensuring the delivery of high-quality customer experience solutions. They set strategic goals, lead teams across multiple departments, and collaborate with clients to drive growth and operational efficiency. Directors at ContactPoint 360 play a key role in decision-making, resource allocation, and performance management to meet organizational objectives and maintain high service standards.
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Director Contact Point 360 jobs near you
Infographic showing various Director Contact Point 360 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Point of Contact

Point of Contact

United Urology Group

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Why Join Us?
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
Job Description:
The Point of Contact (POC) provides support for the office and physicians independently and with minimal supervision. The POC also provides other diverse duties as requested or required under the general and direct supervision of the site manager.
Responsibilities:
  • To create a positive and professional first impression of the practice and to show the patients a "we care" attitude.
  • Accurately and efficiently processes incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy.
  • Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
  • Contact patients at the physician's direction to provide results, arrange treatment, or discuss the status.
  • Scanning and indexing all pertinent information into the patient chart. • Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
  • Accurately assesses patient questions and conditions and confidently asks questions relating to symptoms or situations.
  • Explain procedures and hand out educational materials related to treatment/diagnosis.
  • Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
  • Contact patients at the direction of the physician to provide results, arrange treatment, or discuss the status.
  • To be able to identify common issues after procedures as well as identify common side effects of medications.
  • Schedule office appointments, local procedures injections, and external labs and radiology.
  • Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty.
  • E-scribe medications per doctor preference as well as the ordering of tests
  • Completion of patient FMLA paperwork or related medical record requests.
  • Assist with appeals on behalf of the physician.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications:
  • Minimum High School Diploma or GED required.
  • Minimum of two (2) years of front office experience, preferably in a medical setting.
  • Preferred: Prior Medical Assistant or prior patient assistance center experience.

Key Competencies:
  • Outstanding customer service skills.
  • Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.
  • Excellent typing, communication (verbal and written), and people skills.
  • Proficient computer software and database skills.
  • Strong analytical and organizational skills with attention to detail.
  • Flexibility, problem-solving, and team attitude.
  • Ability to type a minimum of 40 words per minute.

Travel:
  • Must have the ability, flexibility, & willingness to travel between multiple sites within a geographic region.

Physical Requirements for the Job:
  • Regularly required to sit 4-7 hours/day and stand 1-3 hours/day.
  • Intermittently required to walk, stoop, bend, speak, and listen.
  • Frequently lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 lbs.
  • Ability to use the telephone 70% of the workday.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.
This position has no close date. Applications will be accepted until an offer has been extended
and accepted.
Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not
discriminate based on race, color, religion, age, sex, national origin, disability, veteran
status, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employment
background check.

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