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Director Contact Point 360 Jobs in Riverside, CA

Staco Systems

Design Electrical Engineer

Irvine, CA · On-site

$104K - $162K/yr

No direct supervisory responsibilities Examples of Essential Functions: Responsibilities include ... Most of these tasks will be outsourced but the Electrical Engineer will be the contact point for ...

Precision 360

Technical Account Manager

Santa Ana, CA · On-site

Precision 360 is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns ... As a Technical Account Manager , you will be the primary point of contact for our existing customer ...

ATI Restoration

National Project Director

Anaheim, CA · On-site

$100K - $150K/yr

The Project Director serves as the primary point of contact for customers, adjusters, consultants, and third-party administrators (TPAs), ensuring that all expectations are clearly defined ...

BrightView

Branch Administrator

Anaheim, CA · On-site

$28 - $32/hr

The Branch Administrator serves as the key contact point for employees, clients, region, and ... Process incoming and outgoing mail and run reports as directed by branch leadership. * Maintain ...

BrightView

Branch Administrator

Riverside, CA · On-site

$25 - $32/hr

The Branch Administrator serves as the key contact point for employees, clients, region, and ... Process incoming and outgoing mail and run reports as directed by branch leadership. * Maintain ...

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Director Contact Point 360 information

What are the key skills and qualifications needed to thrive as a Director at ContactPoint 360, and why are they important?

To thrive as a Director at ContactPoint 360, you need strong leadership abilities, strategic planning expertise, and experience in contact center or business process outsourcing (BPO) operations, often supported by a bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and data analytics tools is typically required. Outstanding interpersonal skills, decision-making, and the ability to motivate teams are crucial soft skills for this role. These competencies ensure effective service delivery, operational excellence, and sustained business growth in a competitive customer experience environment.

What are the main responsibilities of a Director at Contact Point 360, and how do they contribute to organizational goals?

As a Director at Contact Point 360, you will oversee multiple teams and drive key operational strategies to ensure client satisfaction and business growth. This role involves managing senior managers, aligning departmental objectives with the company's vision, and ensuring compliance with industry standards. Directors also play a critical role in fostering collaboration across departments, mentoring emerging leaders, and leading initiatives to improve efficiency and service quality. Your contributions directly impact client retention, service excellence, and the overall success of the organization.

What is the difference between Director Contact Point 360 vs Customer Service Manager?

AspectDirector Contact Point 360Customer Service Manager
Primary RoleOversees contact point strategies and customer engagement at a high levelManages customer service teams and daily customer interactions
CredentialsTypically requires extensive experience in customer relations and leadershipOften requires customer service or management certifications
Work EnvironmentStrategic planning, cross-department collaborationTeam management, direct customer interaction
Industry UsageUsed in large organizations with complex customer engagement systemsCommon in retail, telecom, and service industries

The main difference is that the Director Contact Point 360 focuses on strategic oversight of customer contact points across the organization, while the Customer Service Manager handles daily operations and team management. The Director role is more senior and involves broader planning, whereas the Customer Service Manager is more hands-on with customer interactions.

What is a Director at ContactPoint 360?

A Director at ContactPoint 360 is a senior leader responsible for overseeing business operations, managing client relationships, and ensuring the delivery of high-quality customer experience solutions. They set strategic goals, lead teams across multiple departments, and collaborate with clients to drive growth and operational efficiency. Directors at ContactPoint 360 play a key role in decision-making, resource allocation, and performance management to meet organizational objectives and maintain high service standards.
What are popular job titles related to Director Contact Point 360 jobs in Riverside, CA? For Director Contact Point 360 jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Director Contact Point 360 jobs in Riverside, CA look for? The top searched job categories for Director Contact Point 360 jobs in Riverside, CA are:
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Director Contact Point 360 jobs near you
Assistant Clinical Supervisor I PT

Assistant Clinical Supervisor I PT

360 Behavioral Health

Riverside, CA • On-site

$25 - $27/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

360 Behavioral Health rating

5.9

Company rating: 5.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Assistant Clinical Supervisor I - Step Into Leadership & Grow Your ABA Career
Location: [Riverside]
Company: 360 Behavioral Health
Perks That Make a Difference
  • Competitive hourly pay: $25.00-$27.00/ per hour
  • Student loan repayment assistance for qualifying roles
  • Bonus programs to recognize your contributions
  • Clear opportunities for career growth and leadership
  • Flexible scheduling for work-life balance
  • Fun, supportive, and energetic company culture
  • Comprehensive Health, Vision, and Dental plans
  • 401(k) retirement savings plan
  • Mileage and phone reimbursement
  • Additional perks and incentives to keep you motivated

Your Next Career Adventure
Are you a Behavior Technician ready to grow into a leadership position? Join 360 Behavioral Health as an Assistant Clinical Supervisor I and step into a mid-level role where you'll supervise, mentor, and guide clinical staff while continuing to make an impact with clients. This is the perfect opportunity for someone looking to expand from direct care into leadership and clinical oversight.
Your Role in Action
  • Carry a small caseload while supporting and supervising Behavior Technicians.
  • Provide mentorship, training, and feedback to clinical staff.
  • Monitor client progress and assist in treatment plan development.
  • Deliver parent training to increase family engagement.
  • Collaborate with BCBAs and other professionals to ensure high-quality care.
  • Contribute to team growth through leadership and program support.

Who We're Excited to Meet
We're seeking passionate ABA professionals ready to step into a leadership role. You bring:
  • Bachelor's Degree in ABA, Psychology, Special Education, or related field.
  • 1+ year of ABA experience, including direct client care.
  • Passion for leadership, growth, and clinical excellence.
  • Strong organizational and communication skills.
  • Supervisory experience is a plus, but not required-we'll train and support your development.
  • Bilingual skills (if required)

Ready to take your ABA career to the next level? Apply today and start your leadership journey with 360 Behavioral Health!
If you are a resident of California and applying for a job with us, please click the following link CCPA Privacy Notice to learn more regarding how we collect and handle your personal information under the California Consumer Privacy Act (CCPA).
360 Behavioral Health is an Equal Opportunity Employer
We provide reasonable accommodations for any part of the application or employment process. Please contact us at Joinus@360bhmail.com for assistance.
We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.
Keywords: ABA, Applied Behavioral Analysis, CNA, Certified nurse assistant, behavioral health, RBT, Registered Behavioral Tech, Mental Health, Entry Level, Aid, Respite Care, Caregiver, Paraprofessional, Assistant, Home Health, DSP, Direct Support Professional, Patient care technician, Care Tech, LPN, Psychology.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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