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Director Contact Point 360 Jobs in Riverside, CA

BrightView

Branch Administrator

Riverside, CA · On-site

$25 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Branch Administrator serves as the key contact point for employees, clients, region, and ... Process incoming and outgoing mail and run reports as directed by branch leadership. * Maintain ...

Chapman University

Be Seen First

Associate Director of Development

Orange, CA · On-site

$115K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to the Associate Vice President, Development, the Associate Director of Development serves as a major gift officer and primary point of contact for assigned deans and campus leaders. The ...

The Judge Group

Sales Director

Irvine, CA · On-site

Create and maintain contact lists * Prospect and cold call potential clients * Break new, strategic ... Serve as initial point of escalation for all client and candidate issues related to client account

The Judge Group

Sales Director

Irvine, CA · On-site +1

Create and maintain contact lists * Prospect and cold call potential clients * Break new, strategic ... Serve as initial point of escalation for all client and candidate issues related to client account

The Judge Group

Sales Director

Irvine, CA · On-site +1

Create and maintain contact lists * Prospect and cold call potential clients * Break new, strategic ... Serve as initial point of escalation for all client and candidate issues related to client account

Robert Hidey Architects Inc

Senior Project Director

Irvine, CA · On-site

$140 - $160/hr

  • Medical

  • Dental

  • Life

  • Retirement

Be a point of contact and resource for our Clients and Consultants - you will be an ambassador for ... Accurately document revisions to approved sets and issue Bulleting as directed. * Must be able to ...

TCS Education System

Senior Director of Admissions

Anaheim, CA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Senior Director of Admissions is a senior leadership/management position at the Chicago School ... Facilitate meetings and serve as admissions point of contact for the team(s). * Develop admissions ...

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All JobsContact Point 360 JobsDirector Contact Point 360 JobsDirector Contact Point 360 Jobs in Riverside, CA

Director Contact Point 360 information

What is the difference between Director Contact Point 360 vs Customer Service Manager?

AspectDirector Contact Point 360Customer Service Manager
Primary RoleOversees contact point strategies and customer engagement at a high levelManages customer service teams and daily customer interactions
CredentialsTypically requires extensive experience in customer relations and leadershipOften requires customer service or management certifications
Work EnvironmentStrategic planning, cross-department collaborationTeam management, direct customer interaction
Industry UsageUsed in large organizations with complex customer engagement systemsCommon in retail, telecom, and service industries

The main difference is that the Director Contact Point 360 focuses on strategic oversight of customer contact points across the organization, while the Customer Service Manager handles daily operations and team management. The Director role is more senior and involves broader planning, whereas the Customer Service Manager is more hands-on with customer interactions.

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Director Contact Point 360 jobs near you

Branch Administrator

BrightView

Riverside, CA • On-site

$25 - $32/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

BrightView Landscapes rating

6.9

Company rating: 6.9 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

16th of 36 rated gardening and landscaping

Job description

The Best Teams are Created and Maintained Here.
Job Summary
  • The Branch Administrator supports the branch team and Branch Manager by efficiently and effectively handling administrative functions for the Branch. The Branch Administrator serves as the key contact point for employees, clients, region, and corporate.

Duties and Responsibilities:
Payroll Administration
  • Enter all new hires, rehires, and employee changes into the payroll system based on approved personnel action forms.
  • Process and enter weekly timesheets accurately and in a timely manner.
  • Identify and resolve timesheet or payroll inaccuracies by coordinating with Operations Managers.
  • Enter and update work orders and cost codes in the job cost system to ensure accurate weekly labor posting.
  • Run payroll edit reports, verify employee entries, and make corrections as needed.
  • Communicate verification and any required updates to Corporate Payroll.

Billing and Invoicing
  • Prepare and process contract and work order billings, including snow, irrigation, and enhancement services.
  • Obtain necessary billing approvals from Account Managers, Branch Managers, and Operations Managers.
  • Enter billings into the billing system, print and mail invoices, and maintain organized client billing files.
  • Record all billings in the work order log and ensure timely submission to clients.

Accounts Receivable
  • Generate and review aged receivables reports weekly, identifying accounts over 30-45 days past due.
  • Collaborate with Branch and Account Managers to determine appropriate collection strategies.
  • Contact customers to confirm payment status, update notes in the AR system, and follow up as needed.
  • Send invoices, collection letters, or legal documentation as required to resolve outstanding balances.

Accounts Payable
  • Issue and manage Purchase Orders (POs), ensuring proper documentation, authorization, and recordkeeping.
  • Match invoices to POs, follow up on purchases without POs, and maintain the PO binder and log.
  • Enter invoices into the AP system, submit vendor changes, and obtain management approvals as required.
  • Run weekly A/P edit reports, reconcile balances, and submit documentation to Corporate Accounts Payable.

General Office Administration
  • Provide administrative support to Branch leaders and staff by managing phones, correspondence, and filing systems.
  • Order and manage office supplies in alignment with budget guidelines.
  • Prepare client proposals, contracts, and professional correspondence as needed.
  • Process incoming and outgoing mail and run reports as directed by branch leadership.
  • Maintain organized job and client files to support operational efficiency.

Human Resources Support
  • Prepare and manage new hire packets, employee personnel files, and I-9 documentation.
  • Coordinate employee uniform ordering, distribution, and returns.
  • Assist with workers' compensation reporting and monitor claim status.
  • Track and report OSHA-recordable and reportable incidents, ensuring compliance with OSHA procedures.

Accounting Administration
  • Assist with month-end close and reporting as directed by the Branch Manager and Controller.
  • Compile and submit required accounting and administrative materials for review and audit purposes.

Education and Experience:
  • Bachelor's or Associate degree in Business or a related field, and/or 3 - 5 years' experience in an office environment with accounting related responsibilities.
  • Communicate clearly orally and in writing to a variety of audiences.
  • Identify and solve problems.
  • Proficient in Excel, Word, and Outlook
  • Ability to learn BrightView's internal software systems.
  • Good data entry and typing skills.
  • Ability to operate fax, copier, and multi-line phone.
  • Good working knowledge of basic accounting, human resources, general business, grammar, and spelling.

Physical Demands/Requirements:
  • Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers
  • Position is sedentary; must be able to remain in a stationary position for the majority of time.
  • Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:
  • This role works in an indoor office work environment.

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
This job description is subject to change at any time.
Compensation Pay Range:
$25.00- $32.00/hr
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
It's Not Just a Team. It's One BrightView.

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