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Director Client Experience Jobs in Tennessee (NOW HIRING)

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Wellness Salon Director

Knoxville, TN · On-site

$65 - $90/hr

The Salon Director is responsible for modeling and acting in accordance with Sun Tan City principles in order to deliver an exceptional client experience. This is a SALES position, and some of your ...

IV Nutrition

IV Infusion Tech

Nashville, TN · On-site

$25 - $30/hr

... client experience. This role is responsible for executing IV treatments, maintaining clinical ... High performers will have the opportunity to grow into an Assistant Clinic Director, Clinic ...

IV Nutrition

IV Infusion Tech

Nashville, TN · On-site

$25 - $30/hr

... client experience. This role is responsible for executing IV treatments, maintaining clinical ... High performers will have the opportunity to grow into an Assistant Clinic Director, Clinic ...

Sun Tan City

Wellness Salon Director

Knoxville, TN · On-site

$40K - $60K/yr

The Salon Director is responsible for modeling and acting in accordance with Sun Tan City principles in order to deliver an exceptional client experience. This is a SALES position, and some of your ...

Sun Tan City - Mason Group

Salon Director

Knoxville, TN · On-site

$45K - $65K/yr

The Salon Director is responsible for modeling and acting in accordance with Sun Tan City principles in order to deliver an exceptional client experience. Tasks & Responsibilities: * Developing and ...

IV Nutrition

Assistant Clinic Director, RN

Nashville, TN · On-site

$30 - $35/hr

... client experience. This role combines clinical expertise, sales leadership, client relationship ... Director to implement local marketing, referral, and retention strategies Clinic Operations ...

IV Nutrition

Assistant Clinic Director, RN

Nashville, TN · On-site

$30 - $35/hr

... client experience. This role combines clinical expertise, sales leadership, client relationship ... Director to implement local marketing, referral, and retention strategies Clinic Operations ...

janney

The Role This position combines high-touch client service and operational execution with meaningful ... Direct mentorship and professional development from multiple experienced Financial Advisors * Hands ...

janney

The Role This position combines high-touch client service and operational execution with meaningful ... Direct mentorship and professional development from multiple experienced Financial Advisors * Hands ...

EMJ Construction

Director of Construction

Chattanooga, TN · On-site

$100 - $125/hr

... client experience by living our core values: Selflessness, Trustworthiness, and Grit . Position ... The Director of Construction is responsible for maintaining project goals by providing clear ...

Barry's

Client Operations Lead

Nashville, TN · On-site

$16/hr

Support the client experience with hospitality and studio amenities to build personalized ... Participate in all relevant training and development programs and meetings as directed by ...

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Infographic showing various Director Client Experience job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Wellness Salon Director

Sun Tan City - Metallic Tan

Knoxville, TN • On-site

$55 - $85/hr

Other

Medical, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Supervise and direct the salon workforce, including staffing decisions, training, and performance evaluations.

  • Ensure client satisfaction by maintaining quality service, addressing client concerns, and modeling exceptional client experiences.

  • Manage salon operations such as cleanliness, maintenance, safety, security, and adherence to operational procedures.

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Benefits:
  • Employment growth opportunities
  • Competitive Wages based on experience and abilities
  • Flexible Scheduling.
  • Competitive bonus plan.
  • Employee discount on products & services.
Job Summary

This position contributes to Sun Tan City’s success by leading a team to create and maintain the Sun Tan City Experience for our clients. The Salon Director is required to regularly exercise discretion in managing the overall operation of the salon. The majority of your time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your salon, and managing safety and security within the salon. The Salon Director is responsible for modeling and acting in accordance with Sun Tan City principles in order to deliver an exceptional client experience. This is a SALES position, and some of your pay comes from bonus and commission.

Tasks & Responsibilities:
  • Developing and coaching employees to provide amazing client experiences.
  • Following up swiftly on client concerns and issues.
  • Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
  • Displays a client comes first attitude by holding team members accountable for quality client service.
  • Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company programs.
  • Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
  • Plans, Identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
  • Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
  • Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
  • Adherence to applicable wage and hour laws for non-exempt team members and minors.
  • Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
  • Utilizes financial reports to identify and address trends and issues in salon performance.
  • Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
  • Manage ongoing sales.
  • The Salon Director is required to work a 5-day workweek of 40 hours per week. (minimum)
  • The Salon Director is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.
Experience:
  • College education preferred, but not required.
  • Management and/or Sales experience required.
  • Basic Computer skills (ability to use Word, Excel, and Outlook)
  • Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
  • Strong knowledge of client service techniques and operational practices.
  • Strong problem-solving and organizational/planning skills.
  • Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
  • Team building skills
  • Ability to prioritize and delegate.
Physical Requirements:
  • Ability to stand and walk for long periods of time.
  • Ability to bend at the waist to clean tanning equipment.
  • Ability to lift or assist in lifting items and heavy boxes.
  • Ability to bend down to pick up trash, towels, etc. from the floors.
  • Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
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