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Director 911 Director Jobs (NOW HIRING)

Callaway County

911 Dispatcher

Fulton, MO · On-site

$40K/yr

  • Medical

  • Life

  • Retirement

  • PTO

After a successful training period, employees may receive up to a $2,000 annual salary increase, at the discretion of the 911 Director. CCJC is located at 1201 State Road O, Fulton, MO 65251. This is ...

Callaway County

911 Dispatcher

Fulton, MO · On-site

$40K/yr

  • Medical

  • Life

  • Retirement

  • PTO

After a successful training period, employees may receive up to a $2,000 annual salary increase, at the discretion of the 911 Director. CCJC is located at 1201 State Road O, Fulton, MO 65251. This is ...

Clovity, Inc.

911 Systems Consultant

Philadelphia, PA · On-site

Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior approval from the 911 IT Director. The resource must document all work activities in detail on the weekly ...

Oregon APCO NENA

Executive Director

Golden, CO · On-site

$179.41 - $278.09/hr

July 31, 2026 Salary Range: $179,410-$278,088 Jeffcom 911 is seeking an Executive Director for Colorado's second-largest emergency communications center, serving approximately 600,000 residents ...

Franklin County

911 Dispatcher

Union, MO · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Department: 911 Dispatch Schedule: Full time 12-hour shifts (6:30-6:30) on a set rotation ... Performs other assigned work as directed by Shift Supervisors and/or Lead Dispatcher. * Maintains ...

City Of Winter Garden

911 Dispatcher

Winter Garden, FL · On-site

$21.94/hr

Description 911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for ... Exceptions to the minimum qualifications must be reviewed by the Human Resources Director and ...

Athari

Systems Consultant

Philadelphia, PA · Hybrid

Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior approval from the 911 IT Director. The resource must document all work activities in detail on the weekly ...

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Director 911 Director information

What is a 911 director?

911 Directors are responsible for overseeing emergency communications centers that handle 911 calls. They manage the staff, operations, and resources of these centers to ensure efficient and effective response to emergency situations. Their duties include developing policies, overseeing training, managing budgets, and coordinating with law enforcement, fire, and emergency medical services. 911 Directors play a crucial role in ensuring public safety by making sure that emergency calls are handled quickly and accurately.

What are some of the unique challenges faced by a 911 director in managing an emergency communications center?

A 911 Director often encounters challenges such as ensuring adequate staffing for 24/7 operations, maintaining up-to-date technology and equipment, and managing high-stress situations with composure. They are responsible for implementing effective training programs, handling budget constraints, and fostering strong relationships with local law enforcement, fire, and EMS agencies. Additionally, a 911 Director must stay current with evolving regulations, best practices, and industry standards to ensure the safety and efficiency of the center.

What are the key skills and qualifications needed to thrive as a 911 director, and why are they important?

To thrive as a 911 Director, you need extensive knowledge of emergency management, public safety communications, and leadership, often supported by a bachelor’s degree in public administration or a related field and relevant experience. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are typically required. Strong decision-making, crisis management, and interpersonal skills help you lead teams and coordinate effectively during emergencies. These skills ensure the effective operation of emergency response services, safeguarding public safety and maintaining rapid, accurate communication in critical situations.

What is the difference between Director 911 Director vs Emergency Communications Manager?

AspectDirector 911 DirectorEmergency Communications Manager
Required CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in emergency management or public safetySimilar credentials; often requires certifications in emergency management or public safety
Work EnvironmentEmergency call centers, public safety agencies, government officesDispatch centers, emergency response agencies, government departments
Employer & Industry UsagePublic safety agencies, government sectors, emergency servicesPublic safety agencies, emergency response organizations, government agencies
Common Search & ComparisonOften compared due to overlapping responsibilities in emergency response coordinationRelated roles focusing on communication management during emergencies

The Director 911 Director and Emergency Communications Manager roles both involve overseeing emergency communication operations within public safety agencies. While their responsibilities overlap, the Director 911 Director typically has broader strategic oversight, whereas the Emergency Communications Manager focuses more on daily dispatch operations and team management.

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Director 911 Director jobs near you
Infographic showing various Director 911 Director job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

911 Dispatcher

Callaway County

Fulton, MO • On-site

$40K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Callaway County Joint Communications (CCJC) is the 24/7 911 answering point and dispatch center serving Callaway County, MO. Our 911 Dispatchers are the 'first' first responders and provide a calm voice in the midst of chaos. We are proud to serve our friends and neighbors, to be there to answer their call for help, and to get them the medical, fire, or law enforcement response that they need. Are you ready to answer the call?

CCJC is accepting applications for a full-time 911 Dispatcher position. The starting salary for this position is $40,000 annually, or $19.23 per hour, and comes with a full benefits package, including free health insurance, two retirement programs, paid vacation/sick/holiday leave, life insurance, and more. After a successful training period, employees may receive up to a $2,000 annual salary increase, at the discretion of the 911 Director.

CCJC is located at 1201 State Road O, Fulton, MO 65251. This is a 24/7 operation and offers two shifts: 5:00am - 5:00pm & 5:00pm - 5:00am.

This is an entry-level position with paid training provided.

Callaway County is an Equal Opportunity Employer.



Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Employee Assistance Program (EAP)

Employee Discounts


Responsibilities

The job duties include, but are not limited to:

  • Receives and processes 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS).
  • Determines the appropriate call types and course of action based on the nature of the calls.
  • Receives incident reports, including emergency calls through 911, and simultaneously enter information into the computer-aided dispatch system.
  • Operates public safety dispatching equipment for multiple jurisdictions and agencies.
  • Monitors radio on ongoing basis, responding as needed.
  • Accesses statewide unified law enforcement system (MULES) to run tags, send messages, enter warrants, stolen vehicles, missing persons, etc.

Requirements
  • Applicant must be at least 18 years of age.
  • Applicant must possess high school diploma or equivalent.
  • Applicant must pass pre-employment drug screen.
  • Applicant must pass pre-employment criminal background screen.
  • Applicant must pass pre-employment CritiCall test, which tracks the applicant's ability to multitask, handle stressful situations, and typing skill. Applicants must type at least 35 WPM.
  • Applicant must complete CCJC application. YOU WILL BE EMAILED AN APPLICATION WHEN YOU CLICK TO APPLY. ONLY APPLICANTS THAT COMPLETE AN APPLICATION WILL BE CONSIDERED FOR THE POSITION.