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Director 911 Director Jobs (NOW HIRING)

City of Edina

911 Dispatcher

Minneapolis, MN · On-site

$35.79 - $44.87/hr

If directed, attempts minor repairs of equipment or contacts an appropriate repair contractor ... Prior experience as a 911 Police/Fire Dispatcher or prior experience in a fast paced working ...

Polk County (WI)

911 Dispatcher

Balsam Lake, WI · On-site

$26.86/hr

Join our team as a 911 Communications Officer and be the lifeline between help and those in need ... as directed to meet staffing needs of the 24/7 Emergency Communications Center Fulfills the ...

Polk County, WI

911 Dispatcher

Balsam Lake, WI · On-site

$26.86/hr

Join our team as a 911 Communications Officer and be the lifeline between help and those in need ... Provide backup to peers during periods of absence and during peak workloads as directed to meet ...

3M HEALTHCARE

VP of Customer Success, Axon 911

Manhattan, NY · On-site

$191.34 - $255.12/hr

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Manage and develop a team of Sr. Managers/Directors who lead CSM teams * Build scalable processes ...

Axon

Staff UC Software Engineer, Axon 911

Boston, MA · Hybrid

$57.75 - $76/hr

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Direct experience with these is a strong signal; adjacent experience is welcome * Comfort operating ...

Axon

Senior UC Software Engineer, Axon 911

Boston, MA · Hybrid

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Direct experience with these is a strong signal; adjacent experience is welcome * Comfort operating ...

Axon

Staff UC Software Engineer, Axon 911

New York, NY · Hybrid

$58.25 - $76.50/hr

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Direct experience with these is a strong signal; adjacent experience is welcome * Comfort operating ...

Axon

Senior UC Software Engineer, Axon 911

New York, NY · Hybrid

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Direct experience with these is a strong signal; adjacent experience is welcome * Comfort operating ...

NICE

Account Executive

OR · On-site +1

Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders. * Interview and engage multiple user groups within Public Safety agencies ...

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Director 911 Director information

What is a 911 director?

911 Directors are responsible for overseeing emergency communications centers that handle 911 calls. They manage the staff, operations, and resources of these centers to ensure efficient and effective response to emergency situations. Their duties include developing policies, overseeing training, managing budgets, and coordinating with law enforcement, fire, and emergency medical services. 911 Directors play a crucial role in ensuring public safety by making sure that emergency calls are handled quickly and accurately.

What are some of the unique challenges faced by a 911 director in managing an emergency communications center?

A 911 Director often encounters challenges such as ensuring adequate staffing for 24/7 operations, maintaining up-to-date technology and equipment, and managing high-stress situations with composure. They are responsible for implementing effective training programs, handling budget constraints, and fostering strong relationships with local law enforcement, fire, and EMS agencies. Additionally, a 911 Director must stay current with evolving regulations, best practices, and industry standards to ensure the safety and efficiency of the center.

What are the key skills and qualifications needed to thrive as a 911 director, and why are they important?

To thrive as a 911 Director, you need extensive knowledge of emergency management, public safety communications, and leadership, often supported by a bachelor’s degree in public administration or a related field and relevant experience. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are typically required. Strong decision-making, crisis management, and interpersonal skills help you lead teams and coordinate effectively during emergencies. These skills ensure the effective operation of emergency response services, safeguarding public safety and maintaining rapid, accurate communication in critical situations.

What is the difference between Director 911 Director vs Emergency Communications Manager?

AspectDirector 911 DirectorEmergency Communications Manager
Required CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in emergency management or public safetySimilar credentials; often requires certifications in emergency management or public safety
Work EnvironmentEmergency call centers, public safety agencies, government officesDispatch centers, emergency response agencies, government departments
Employer & Industry UsagePublic safety agencies, government sectors, emergency servicesPublic safety agencies, emergency response organizations, government agencies
Common Search & ComparisonOften compared due to overlapping responsibilities in emergency response coordinationRelated roles focusing on communication management during emergencies

The Director 911 Director and Emergency Communications Manager roles both involve overseeing emergency communication operations within public safety agencies. While their responsibilities overlap, the Director 911 Director typically has broader strategic oversight, whereas the Emergency Communications Manager focuses more on daily dispatch operations and team management.

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Director 911 Director jobs near you
Infographic showing various Director 911 Director job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

911 Systems Consultant and Technical Resource

Inficare Technologies

Philadelphia, PA • On-site

Contractor

Re-posted 8 days ago

Job description

Job Title: 911 Systems Consultant and Technical Resource
Location: Philadelphia, PA 19111 (Hybrid)
Job Type: Contract
Duration: 6 Months
Experience: 8+ years
Job Overview
Key Responsibilities
  • Provide day-to-day technical support and vendor management for 911 systems
  • Confer with stakeholders to determine computing and information management needs; set priorities for 911 technology projects
  • Develop plans to analyze and upgrade existing systems; direct installation and validation of new hardware and software
  • Participate in RFP, RFI, proposal and contract reviews; manage vendor SLA compliance and approve deliverables
  • Oversee all testing and deployment activities for 911 system enhancements
  • Forecast infrastructure, equipment costs, and IT personnel needs for 911 operations
  • Assist with hardware and software deployment of 911-related computer equipment
  • Participate in after-hours major incident problem resolution on an on-call basis
Required Skills
  • Computer Aided Dispatching (CAD) and 911-related technologies
  • Networking and Security
  • Technology and Application Architecture
  • Software Development Lifecycle (SDLC)
  • Operating System Management
  • Database Technology
  • Disaster Recovery and Continuity of Operations
  • Computerized System Validation (CSV) strategies and standards
  • Vendor management and SLA oversight
  • RFP/RFI participation and contract review
Preferred Skills
  • Experience working with public safety or emergency communications agencies
  • Familiarity with city/government IT environments and governance
Location & Work Model
Hybrid - Philadelphia, PA 19111. Candidates must be available for in-person work as required. Final interview will be conducted in person.
Engagement Details
6-month contract. Interview process: initial video screen followed by in-person final interview. Work hours capped at 37.5 per week under standard conditions; on-call availability required for 911 system emergencies.

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