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Direct Care Manager Jobs in Raleigh, NC (NOW HIRING)

UNC HEALTH

Acute Care Therapy Services Manager

Raleigh, NC · On-site

$41.45 - $59.58/hr

Assists the Assistant Director in ensuring the collecting, analyzing, evaluating, measuring, and presenting of clinical care management operational data. Uses data to take corrective action as needed ...

WakeMed

Director, Managed Care Contracting

Raleigh, NC · On-site

Overview The Director, Managed Care Contracting is responsible for utilizing business and industry expertise, accepts responsibility for all activities in the Managed Care department applying to and ...

Workstream

Area Director

Raleigh, NC · On-site

$90 - $120/hr

Arosa is a best‑in‑class national provider of in‑home care and care management services. With ... direct care jobs and celebrating the meaningful work of caregivers. At Arosa, we believe that the ...

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All JobsDirect Care JobsDirect Care Manager JobsDirect Care Manager Jobs in Raleigh, NC

Direct Care Manager information

See Raleigh, NC salary details

$25.3K

$54.8K

$97.7K

How much do direct care manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for direct care manager in Raleigh, NC is $54,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $62,200.00 per year, depending on experience, location, and employer.

What is a direct care manager?

Direct Care Managers are professionals responsible for overseeing the delivery of care and support services in settings such as group homes, assisted living facilities, or community-based programs. They supervise direct care staff, coordinate care plans, ensure compliance with regulations, and maintain a high standard of service for clients or residents. Their duties often include hiring and training staff, managing schedules, monitoring quality of care, and serving as a liaison between families, staff, and healthcare professionals.

What are the key skills and qualifications needed to thrive as a direct care manager?

To thrive as a Direct Care Manager, you need a background in healthcare or social services, leadership experience, and a relevant degree such as in nursing, social work, or health administration. Familiarity with care management software, electronic health records (EHRs), and regulatory compliance certifications like CPR or First Aid are typically required. Strong interpersonal communication, problem-solving, and organizational skills are crucial for managing staff and ensuring high-quality client care. These skills and qualifications are essential for ensuring smooth operations, regulatory compliance, and positive outcomes for both clients and care teams.

What are some common challenges a direct care manager faces when overseeing a team, and how can these be addressed?

Direct Care Managers often encounter challenges such as balancing administrative duties with hands-on support, managing staff turnover, and ensuring consistent quality of care. Navigating these issues requires strong communication skills, effective delegation, and regular staff training. Building a supportive team environment and maintaining open lines of communication with both staff and clients can help address these challenges and promote a positive care setting.

What is the difference between Direct Care Manager vs Direct Support Professional?

AspectDirect Care ManagerDirect Support Professional
CredentialsHigh school diploma or equivalent; some roles may require certifications in CPR, first aid, or behavioral managementHigh school diploma or equivalent; certifications like CPR and first aid are common
Work EnvironmentSupervisory role overseeing direct support staff in healthcare or community settingsProviding direct care to individuals with disabilities or chronic conditions in homes or community settings
Employer & IndustryHealthcare facilities, community agencies, residential programsResidential homes, community agencies, support organizations

The main difference is that a Direct Care Manager supervises and coordinates care staff, while a Direct Support Professional provides direct assistance to clients. The roles often overlap in settings and required certifications, but the manager focuses on oversight and program management, whereas the support professional delivers hands-on care.

What are the most commonly searched types of Direct Care jobs in Raleigh, NC?

The most popular types of Direct Care jobs in Raleigh, NC are:

What are popular job titles related to Direct Care Manager jobs in Raleigh, NC?

For Direct Care Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Direct Care Manager jobs in Raleigh, NC look for?

The top searched job categories for Direct Care Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Direct Care Manager jobs?

Cities near Raleigh, NC with the most Direct Care Manager job openings:

Direct Care Manager jobs near you

Supervisor II Facility-Based Care Managers (Full-time Remote, North Carolina Based)

Alliance

Morrisville, NC • On-site, Remote

Full-time

Posted 10 days ago

Job description

The Facility Based Care Managers Supervisor provides oversight to the Facility Based Care Managers, a team of licensed and non-licensed staff who provide or assist with the provision of Transitional Care Management for members with physical and/or behavioral health needs in Acute Care facilities, State Operated Developmental Centers, and Justice System settings.
This position is full-time remote. Selected candidate must reside in North Carolina and be willing to travel to one of the offices for business or onsite team meetings as needed. Weekly provider site visits may be required within local area.
Responsibilities & Duties-
Supervise and Develop Staff
  • Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce
  • Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes and workflows
  • Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
  • Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
  • Ensure all staff are treated with respect and dignity
  • Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
  • Work to resolve conflicts and disputes, ensuring that all participants are given a voice
  • Set goals for performance and deadlines in line with organization goals and vision
  • Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
  • Cultivate and encourage efforts to expand cross-team collaboration and partnership

Supervise Unit Operations
  • Participates in the initiation, development, and maintenance of clinical protocols and other population-based programs, facilitating collaboration and consensus of multidisciplinary teams as complete care is developed
  • Oversee the development of department specific goals and objectives ensuring alignment with system strategy, vision, mission, and values
  • Formulate, implement, and evaluate strategies for specialized staff education as it relates to member care, case management and plans of care

Provide Customer Service
  • Develop strong working relationships with providers and internal/external stakeholders by scheduling ongoing opportunities to share feedback and collaborate
  • Exercise conflict resolution skills to appropriately resolve issues with providers and internal/external stakeholders
  • Develop strong working relationships among the department and provide customer services with providers and stakeholders internal/external by scheduling ongoing opportunities to share feedback and collaborate

Quality/Data/Analytics
  • Review, validate and interpret risk stratification data and population health groups and recommend changes or adjustments to care management approach as needed
  • Utilize data systems to monitor process improvement and resource utilization
  • Knowledgeable of HEDIS measurements and population health within a complete care model
  • Utilize evidence-based practice to ensure quality outcomes for members

Compliance with Alliance Policy and Procedure
  • Ensure adherence to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures

Continuous Quality Improvement
  • Make recommendations to improve department procedures and increase operational efficiency
  • Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout the organization

Travel
  • Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance sponsored events, etc. may be required
  • Travel to meet with members, providers, stakeholders, attend court hearings etc. is required

Minimum Requirements-
Education & Experience
Required:
Graduation from an accredited school of nursing with Registered Nurse license and five (5) years of experience with at least two (2) years of applicable experience with the population served, including experience with case management/discharge planning in one of the following settings: Acute care, home care, LTC care, Physician Office or Managed Care.
Or
Master's degree in human services from an accredited college or university and three (3) years post graduate degree experience with at least two years of applicable experience with the population served, including experience with case management/discharge planning in one of the following settings: Acute care, Home care, LTC care, Physician Office or Managed Care.
Must have a valid, active clinical license as a LCSW, LMFT, LCAS, LCMHC, LPA, or RN in North Carolina.
Preferred:
Two (2) years supervisory experience and CM or CCM certification preferred.
Knowledge, Skills, & Abilities-
  • Knowledge and understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version) and ICD-10 coding
  • Considerable knowledge of the MH/SUD/IDD service array provided through the network of the Applicant's providers.
  • Knowledge in the implementation of the 1915 (b/c) waivers and national accreditation is essential.
  • Knowledge of and skilled in the use of MS Office Products including Outlook, Excel and Word
  • Detail-oriented and able to organize extensive amounts of clinical data, multiple tasks and priorities
  • Knowledge of research and best practice development in clinical practice,
  • Knowledge of Utilization Management/Utilization review and other related areas
  • Knowledge of Tailored Plan standards or procedures
  • Knowledge of the NC Division of Mental Health, Developmental Disabilities and
  • Substance Abuse IPRS Target Populations and Service Array
  • Knowledge of 1915(b) and NC Innovations Waiver
  • Knowledge of Medicaid and Innovations Service Array
  • Knowledge of applicable Federal laws, including Substance Abuse and HIPAA Privacy Laws.
  • Knowledge of National Accreditation standards and regulations
  • Ability to effectively manage projects from start to finish
  • Ability to adapt and shift focus according to mandated changes and changing priorities within the department.
  • Ability to access and interpret information and propose solutions to address issues and specific consumer needs and situations.
  • High level of diplomacy and discretion
  • Ability to effectively negotiate and resolve issues with minimal assistance.
  • Exceptional interpersonal skills
  • Ability to communicate effective orally and written
  • Ability to make prompt, independent decision based on relevant facts
  • Problem solving, negotiation, and conflict resolutions skills
  • Highly skilled at assuring that both long- and short-range goals and needs of the individual are addressed and updated, while also assuring through monitoring activities that service implementation is occurring appropriately.

Salary Range
$79,425-$101,267/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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