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Direct Care Manager Jobs in Raleigh, NC (NOW HIRING)

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Direct Care Manager information

See Raleigh, NC salary details

$25.3K

$54.8K

$97.7K

How much do direct care manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for direct care manager in Raleigh, NC is $54,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $62,200.00 per year, depending on experience, location, and employer.

What is the difference between Direct Care Manager vs Direct Support Professional?

AspectDirect Care ManagerDirect Support Professional
CredentialsHigh school diploma or equivalent; some roles may require certifications in CPR, first aid, or behavioral managementHigh school diploma or equivalent; certifications like CPR and first aid are common
Work EnvironmentSupervisory role overseeing direct support staff in healthcare or community settingsProviding direct care to individuals with disabilities or chronic conditions in homes or community settings
Employer & IndustryHealthcare facilities, community agencies, residential programsResidential homes, community agencies, support organizations

The main difference is that a Direct Care Manager supervises and coordinates care staff, while a Direct Support Professional provides direct assistance to clients. The roles often overlap in settings and required certifications, but the manager focuses on oversight and program management, whereas the support professional delivers hands-on care.

What are the key skills and qualifications needed to thrive as a Direct Care Manager, and why are they important?

To thrive as a Direct Care Manager, you need a background in healthcare or social services, leadership experience, and a relevant degree such as in nursing, social work, or health administration. Familiarity with care management software, electronic health records (EHRs), and regulatory compliance certifications like CPR or First Aid are typically required. Strong interpersonal communication, problem-solving, and organizational skills are crucial for managing staff and ensuring high-quality client care. These skills and qualifications are essential for ensuring smooth operations, regulatory compliance, and positive outcomes for both clients and care teams.

What are Direct Care Managers?

Direct Care Managers are professionals responsible for overseeing the delivery of care and support services in settings such as group homes, assisted living facilities, or community-based programs. They supervise direct care staff, coordinate care plans, ensure compliance with regulations, and maintain a high standard of service for clients or residents. Their duties often include hiring and training staff, managing schedules, monitoring quality of care, and serving as a liaison between families, staff, and healthcare professionals.

What are some common challenges a Direct Care Manager faces when overseeing a team, and how can these be addressed?

Direct Care Managers often encounter challenges such as balancing administrative duties with hands-on support, managing staff turnover, and ensuring consistent quality of care. Navigating these issues requires strong communication skills, effective delegation, and regular staff training. Building a supportive team environment and maintaining open lines of communication with both staff and clients can help address these challenges and promote a positive care setting.
What are the most commonly searched types of Direct Care jobs in Raleigh, NC? The most popular types of Direct Care jobs in Raleigh, NC are:
What are popular job titles related to Direct Care Manager jobs in Raleigh, NC? For Direct Care Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Direct Care Manager jobs in Raleigh, NC look for? The top searched job categories for Direct Care Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Direct Care Manager jobs? Cities near Raleigh, NC with the most Direct Care Manager job openings:
Direct Care Manager jobs near you
Population Health Care Manager- Team Lead Medicaid

Population Health Care Manager- Team Lead Medicaid

Duke Health

Durham, NC • On-site

Full-time

Posted 17 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 250 frontline employees who took The Breakroom Quiz

303rd of 890 rated healthcare providers

Job description

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.
Population Health Care Management Team Lead
The Care Management Team Lead is a role developed to work in coordination with the PHMO leadership in an assigned program to ensure that the work of care management staff is accomplished effectively.Responsible for supervision of assigned team that includes productivity, performance and quality of assigned team. In collaboration with the managers, identifies plans and executes activities to promote effective quality care management and to ensure compliance according to policies and procedures. Additionally, may be assigned a small percentage of a caseload/portfolio to ensure the ability to engage customers within an identified population.Model for staff best-in-class care management by using practical experience engaging the identified customers.
General Description of the Job Class
The Team Lead may be responsible for additional responsibilities above their respective general job class that they are leading. The Team Lead is responsible for clinical/functional expertise for specific customer populations (QA/QI, Engagement/Referral Process, Clinical conditions, Education/Training, and Care Management) with a design to meet specific contractual and program related requirements. The role functions as an integral part of an interdisciplinary team, ensuring excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care.
Duties and Responsibilities of this Level
  • Coordinate and facilitate timely implementation of appropriate interventions for identified customer populations following established policies and procedures. Or making necessary recommendations when gaps to policies and procedures are identified.
  • Monitor, support, and engage both staff and additional management in related systemic opportunities, strengths, and benchmarks that will enhance negotiations with payers, improve care management, and/or address gaps in care. Using accessible data from multiple sources to ensure appropriate outreach, education, and necessary interventions are identified.
  • Participation in the hiring/firing process of staff across care management.
  • Engage with direct reports on a monthly basis via monthly individual supervision and larger team meetings to provide timely departmental updates, training, and coaching. Provide information on staff productivity on a monthly basis, at minimum.
  • Shadow each direct report at least once per evaluation period unless concerns are identified and more is required.
  • Conduct one-on-one training and group training with team members for identified areas of need related to workflow, documentation, and/or patient care.
  • Manage time and attendance for staff members in API system.
  • Complete routine audits (in data management system, MaestroCare/Virtual Health, and recorded calls) for quality, clinical care, understanding of education provided, accuracy of process, and overall experience of any PHMO customers. Provide timely and accurate oversight of process and feedback loops.
  • Participates in identified PHMO/DukeWELL meetings, and role enhancing trainings that are health system/state/regional/nationally appropriate, etc.
  • Develop and maintain positive relationships with customers internal and external to Duke Health System.
  • Maintain small caseload/patient-level responsibilities, following identified workflow and meeting required timeframes for completion of documentation, assessment, medication reconciliation and care planning.

Required Qualifications at this Level
Education Requirements
Bachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.
Experience:
  • 3 years of clinical experience required.
  • Extensive management experience
  • Care/Case management experience within different settings i.e. Home Health, Community, Gen. Med
  • Strategic Planning experience

Degree and Certification (one of the following)
  • Must have a current license in at least one of these areas: current or compact RN licensure in the state of North Carolina

  • Current licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure Board, current licensure as a Licensed
  • Professional Counselor by the state of NC
  • Current licensure as a Licensed Addiction Specialist by the state of North Carolina.
  • Requires ACM or CCM certification within 3 years of hire date or by December 31, 2020.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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