Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ...
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ...
Customer Support Engineer
$25.15 - $42.75/hr
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...
Customer Support Engineer
$25.15 - $42.75/hr
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...
Deskside support Engineer
Salem, OR · On-site
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ...
Deskside support Engineer
Salem, OR · On-site
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ...
About the Engineering Support Organization The aim of the Engineering Support Organization is to ... Partner with Product Management, Developer Education and Engineering to track and maintain ...
OR · On-site
About the Engineering Support Organization The aim of the Engineering Support Organization is to ... Partner with Product Management, Developer Education and Engineering to track and maintain ...
Product Support Engineer 4
Hillsboro, OR · On-site
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Product Support Engineer 4
Hillsboro, OR · On-site
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Senior Technical Support Engineer
OR · On-site +1
$114K - $145K/yr
As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...
Senior Technical Support Engineer
OR · On-site +1
$114K - $145K/yr
As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...
This role is integral to the daily operations of our technology support team, with a specific focus ... Work collaboratively with developers and product owners to identify corrective actions or effective ...
This role is integral to the daily operations of our technology support team, with a specific focus ... Work collaboratively with developers and product owners to identify corrective actions or effective ...
Act as interface between regional support and SW Engineering for customer escalation management that include Spec Reviews, Software solution deliverables and upgrades. * Support activities that ...
Act as interface between regional support and SW Engineering for customer escalation management that include Spec Reviews, Software solution deliverables and upgrades. * Support activities that ...
Process Support Engineer - Etch
$108K - $148K/yr
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...
Process Support Engineer - Etch
$108K - $148K/yr
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...
OR · On-site
We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate will possess a strong technical background in AI technologies ...
Technical Support Engineer 1
Hillsboro, OR · On-site
$68K - $85K/yr
SUMMA RY The Technical Support Engineer serves as a liaison between AGC Japan, AGCEA, and customers, providing first-tier technical and quality support for assigned product lines in the U.S. market.
Quick apply
Technical Support Engineer 1
Hillsboro, OR · On-site
$68K - $85K/yr
SUMMA RY The Technical Support Engineer serves as a liaison between AGC Japan, AGCEA, and customers, providing first-tier technical and quality support for assigned product lines in the U.S. market.
OR · On-site
We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate will possess a strong technical background in AI technologies ...
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in ...
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in ...
Postman (or similar API tools) and Browser developer tools * Comfortable working in a collaborative team environment under pressure * Strong familiarity with software development concepts, databases ...
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in ...
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in ...
Process Support Engineer - Etch
Hillsboro, OR · On-site
$108K - $148K/yr
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...
Process Support Engineer - Etch
Hillsboro, OR · On-site
$108K - $148K/yr
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...
Process Support Engineer IV
Hillsboro, OR · On-site
$128K - $176K/yr
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...
Process Support Engineer IV
Hillsboro, OR · On-site
$128K - $176K/yr
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...
OR · Hybrid
The ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction ...
OR · Hybrid
The ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction ...
Process Support Engineer IV
$128K - $176K/yr
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...
Process Support Engineer IV
$128K - $176K/yr
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...
Developer Support Engineer information
See Oregon salary details
$127.9K - $129.7K
0% of jobs
$129.7K - $131.5K
0% of jobs
$131.5K - $133.3K
0% of jobs
$133.3K - $135K
0% of jobs
$135K - $136.8K
0% of jobs
$136.8K - $138.6K
0% of jobs
$138.6K - $140.4K
0% of jobs
$140.4K - $142.2K
0% of jobs
$142.2K - $143.9K
0% of jobs
$145.7K is the 25th percentile. Wages below this are outliers.
$143.9K - $145.7K
25% of jobs
The median wage is $146.3K / yr.
$145.7K - $147.5K
75% of jobs
$127.9K
$147.5K
How much do developer support engineer jobs pay per year?
What does a typical day look like for a Developer Support Engineer?
A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.
What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?
To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.
What is a Developer Support Engineer job?
A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

Other
Posted 3 days ago
SAIC rating
7.8
Based on 78 frontline employees who took The Breakroom Quiz
71st of 204 rated it services
Job description
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. Duties: Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.
Top Qualifications, Skills, Experience or Certifications:
- Must be able to obtain a Public Trust Clearance
- Deployment of customer hardware and software
- Problem Resolution IT support to end users
- Customer Service
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Job Role Specific Requirements:
The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
- Remote and Deskside Experience troubleshooting hardware and software issues
- Troubleshooting Microsoft Windows with latest Windows OS
- Familiarity with MAC OS
- Installation and configuration of new machines in a Windows environment
- Smart cards / PIV cards (general knowledge)
- Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
- Provide Remote Tool Support
- Conference Room / VTC Setups
- Travel to various field sites is required, and reliable and independent transportation will be needed.
- Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
About Science Applications International
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