Job Summary:
Diverse Lynx is a company focused on providing IT solutions, and they are seeking a Desktop Support professional. The role involves coordinating communications between software/hardware vendors and end users to resolve desktop technical issues, as well as performing maintenance of desktop applications and hardware systems.
Responsibilities:
โข Deploy PCโs and all peripherals as requested.
โข Test connectivity and functionality of installed devices
โข Provide timely and accurate support to the all desktop users
โข Trouble shoot and resolve user issues
โข Escalate issues as needed
โข Request Assistance from other IT Departments as needed
โข Assist other IT Departments as requested
โข Gather end user requirements
โข Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.
โข Follow Established policies, procedures, and documentation guidelines
โข Performs other duties as required.
โข Develop and maintain security procedures.
โข Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
โข Complies with established departmental policies, procedures, and objectives.
โข Performs other similar and related duties as required or directed.
โข Regular, reliable and predicable attendance is required.
Qualifications:
Required:
โข Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues.
โข Document and assess IT Desktop Configurations as they relate to company policies.
โข Perform regularly required maintenance of desktop applications and hardware systems as required.
โข Deploy PCโs and all peripherals as requested.
โข Test connectivity and functionality of installed devices.
โข Provide timely and accurate support to all desktop users.
โข Troubleshoot and resolve user issues.
โข Escalate issues as needed.
โข Request assistance from other IT Departments as needed.
โข Assist other IT Departments as requested.
โข Gather end user requirements.
โข Gather and compile information from vendors, business owners, and/or other IT staff, as assigned.
โข Follow established policies, procedures, and documentation guidelines.
โข Develop and maintain security procedures.
โข Comply with health and safety requirements and with regulatory agencies such as DPH, etc.
โข Comply with established departmental policies, procedures, and objectives.
โข Regular, reliable and predictable attendance is required.
โข Mandatory Skills: Desktop Support.
โข Experience: 3-5 Years.
Company:
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US, , with a team of 1001-5000 employees. The company is currently Late Stage.