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Desktop Support Jobs in Decatur, GA (NOW HIRING)

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

This IT support role -- also known as a desktop support engineer, IT systems specialist, or infrastructure support analyst -- requires proven skills in Windows administration, network troubleshooting ...

SERVIT INC

Onsite IT Support Technician

Atlanta, GA · On-site

$55K - $60K/yr

This role focuses on desktop support, user account administration, device deployment, and basic infrastructure support while escalating more complex technical issues when appropriate.

ServIT

Onsite IT Support Technician

Atlanta, GA · On-site

$50K - $55K/yr

This role focuses on desktop support, user account administration, device deployment, and basic infrastructure support while escalating more complex technical issues when appropriate.

SERVIT INC

Onsite IT Support Technician

Atlanta, GA

$55K - $60K/yr

This role focuses on desktop support, user account administration, device deployment, and basic infrastructure support while escalating more complex technical issues when appropriate.

New

Quest Financial

IT Help Desk Specialist

Dunwoody, GA · On-site

$23/hr

Install, configure, and maintain laptops, desktops, and related software * Support Microsoft Office 365 and Windows environments * Assist with Active Directory user support and account management

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Contract | Full-Time | 13-Month Contract We are hiring an experienced Help Desk System Analyst (IT Support Analyst / Desktop Support Engineer) to deliver technical support across Windows 11, Active ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and service * Assist with basic network implementation and support across multiple sites, including firewall ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and service * Assist with basic network implementation and support across multiple sites, including firewall ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and service * Assist with basic network implementation and support across multiple sites, including firewall ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and service * Assist with basic network implementation and support across multiple sites, including firewall ...

F2Onsite

Be Seen First

PART TIME IT Support Technician II

Forest Park, GA · On-site

$17 - $18/hr

Position Overview Seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. This hands on role is responsible for troubleshooting ...

New

Tata Consultancy Services

Desktop Engineer

Atlanta, GA · On-site

The role involves developing standard desktop images, managing inventories, and providing direct support to customers. Responsibilities : • Partners with the clients to resolve IT Tickets for ...

Tata Consultancy Services

Desktop Engineer

Atlanta, GA · On-site

Tata Consultancy Services is seeking a Desktop Engineer to support clients with IT issues related to desktop resources. The role involves troubleshooting, managing desktop resources, and ensuring ...

Service Global, Inc

Desktop EUC L1

Atlanta, GA · On-site

$19.50 - $24.75/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

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All JobsDesktop Support JobsDesktop Support Jobs in Decatur, GA

Desktop Support information

See Decatur, GA salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop support in Decatur, GA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.18 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What are popular job titles related to Desktop Support jobs in Decatur, GA? For Desktop Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Decatur, GA look for? The top searched job categories for Desktop Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support jobs? Cities near Decatur, GA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Decatur, GA as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $46,635 per year, or $22.4 per hour.
Senior IT Support Specialist

Senior IT Support Specialist

Ubertal Inc

Conyers, GA • On-site

Contractor

Re-posted 25 days ago

Job description

Title: Senior IT Support Specialist | Cloud & Infrastructure Support

Location: Onsite — Conyers, GA (Metro Atlanta)

Duration: Contract | Full-Time | ~2-Month Contract (potential extension)

Job Description: We are seeking an experienced IT Support Specialist to deliver hands-on infrastructure support, cloud environment management, and end-user IT support across a large-scale government technology environment. This IT support role — also known as a desktop support engineer, IT systems specialist, or infrastructure support analyst — requires proven skills in Windows administration, network troubleshooting, ServiceNow ticketing, and cloud provisioning.

Roles & Responsibilities:

  • Maintain and support scalable cloud environments using AWS CLI and Terraform, implementing automation and provisioning best practices
  • Monitor and manage the ServiceNow ticket queue, resolve incidents in a timely manner, and conduct post-incident reviews to prevent recurrence
  • Troubleshoot and support PCs, laptops (Windows 10/11), scanners, local and network printers, Chromebooks, and mobile devices in a multi-site environment
  • Design, build, and maintain internal cloud applications aligned to organizational IT support objectives
  • Provide IT support and customer service for software configurations, hardware recommendations, and business submission processes
  • Triage production incidents, engage technical partners to restore services, and lead post-incident root cause analysis
  • Identify opportunities to digitize and automate common operational tasks, reducing manual workload and minimizing downtime
  • Serve as subject matter expert for lobby management and A/V systems, including video conferencing and dash cam equipment

Skills:

  • IT support / desktop support / end-user support / infrastructure support
  • ServiceNow — ticket queue management, escalation, follow-up
  • AWS CLI / Terraform — cloud automation and provisioning
  • Windows 10/11 administration and troubleshooting
  • Microsoft Active Directory — DNS, DHCP, group policy, local policy
  • TCP/IP network troubleshooting / basic network support
  • Hardware support: desktops, laptops, printers, scanners, Chromebooks, mobile devices
  • Cloud infrastructure management and cloud environment optimization
  • A/V systems, video conferencing, and dash cam software support
  • Professional IT certification: A+, Network+, Cloud+ or equivalent (required — must provide at submission)

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field with 3 years of IT support experience; OR Associate's degree with 5 years of experience; OR 1 year as an IT Support Specialist II or equivalent
  • 2–3+ years of hands-on IT support and infrastructure management experience
  • Active professional certification (A+, Network+, Cloud+, or equivalent) — mandatory, must upload at time of submission
  • Must be local to the Metro Atlanta area
  • Must be available to work fully onsite for the duration of the engagement