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Desktop Support Jobs in Bothell, WA (NOW HIRING)

IT Support Technician

Seattle, WA · On-site

$24.50 - $33.50/hr

Provide technical support on all IT-related hardware, such as desktops, laptops, VDI clients ... printers, phones, mobile devices, projectors, audio/video, UPS/PDUs, etc. * Assist with Support ...

There is opportunity for travel to project sites in other areas and to provide desktop support for projects in other regions, domestically and internationally. This position is located in Seattle, WA ...

Support Linux-based remote desktop systems and shared resources with guidance from senior staff. Required Qualifications To be considered for this opportunity, your application must demonstrate that ...

Associate or bachelor's degree in a technical field, or equivalent practical experience. * 2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical ...

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Desktop Support information

See Bothell, WA salary details

$15

$26

$37

How much do desktop support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for desktop support in Bothell, WA is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $28.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
What are the most commonly searched types of Desktop Support jobs in Bothell, WA? The most popular types of Desktop Support jobs in Bothell, WA are:
What job categories do people searching Desktop Support jobs in Bothell, WA look for? The top searched job categories for Desktop Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Desktop Support jobs? Cities near Bothell, WA with the most Desktop Support job openings:
Infographic showing various Desktop Support job openings in Bothell, WA as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 10% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $54,298 per year, or $26.1 per hour.
Staff Software Engineer, Electron & Browser Infrastructure - Slack Desktop

Staff Software Engineer, Electron & Browser Infrastructure - Slack Desktop

Salesforce, Inc.

Seattle, WA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago


Salesforce rating

8.0

Company rating: 8.0 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

104th of 209 rated software companies


Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Slack is looking for a Staff Software Engineer to join our Desktop team within the Architecture & Systems organization. While most frontend roles focus on building user-facing features, this role is dedicated to building the Desktop Framework - the architectural foundation that underpins the Slack desktop client across all platforms. The team is heavily involved within the Electron open source project, ensuring the continued success and sustainability of the Electron ecosystem on behalf of Slack.
We are looking for an engineer who has deep expertise within Google's Chromium project, who is eager to lead cross functional efforts to uphold Slack security, performance, and stability within the web and desktop client. This engineer should love to keep up to date with the evolving capabilities of browser and desktop based development, be excited about the opportunity to increase developer efficiency and iterate on desktop security and development best practices alongside the rest of the Desktop and Frontend teams, and look forward to opportunities to collaborate across companies to align interests on a unified Electron vision.
Our success depends on working closely with other teams at Slack and at other companies, so communication and collaboration skills are a must. This is an opportunity to work on a team of skilled and impactful engineers that directly affects how Slack's desktop client is built.
What you will be doing:

  • Strategic Leadership: You will lead cross functional initiatives across Electron and at Slack associated with increasing developer productivity, OS level stability, performance, or security alongside desktop and frontend stakeholders.
  • Technical Standards: You will be contributing to key architectural decisions to adapt our existing frontend and desktop infrastructure to support new product features.
  • Navigating Ambiguity: You will thrive in ambiguity, often identifying and offering solutions to problems, like framework migrations or rendering bottlenecks, that are not yet evident to the leaders who presented them.
  • System Health: You will maintain and improve the core systems that power the Slack desktop client and Electron framework, including Slack and Electron-based infrastructure and tooling
  • Mentorship & Culture: You will build a safe space for learning and serve as a skilled and trusted mentor to engineers across the organization, developing the ability to coach new leaders rather than just individual contributors.
  • Cross-Functional Execution: You will collaborate with teammates across engineering to identify, define, and solve strategically important initiatives, acting as a leader in communication to de-escalate conflicts and drive consensus.


What you should have

  • 10+ years of experience writing client-side code (React + Typescript) for modern web applications at scale.
  • Deep Chromium experience, or experience contributing to large scale open source projects.
  • Development at Scale: Experience working in a large-scale, shared codebase with hundreds of contributors, where you have successfully established patterns that allow other teams to contribute effectively without friction. Experience writing understandable, testable code with an eye towards maintainability and scalability.
  • Strategic Architecture: Expertise in building complex systems and tooling, with the ability to lead technical design that guides the best decisions across the team.
  • Business Alignment: Exceptional communication skills with the ability to tie technical infrastructure your work succinctly to company goals like performance, reliability and developer velocity. Routinely and facilitates dialogue between junior and senior members to surface blockers.
  • Technical Breadth: Experience working with performance profiling and debugging tools for web based desktop applications. Familiarity with desktop development, along with the ability to understand and explain technical trade-offs and complexities.
  • Self-Awareness: A commitment to proactively offering regular, constructive feedback and gracefully receiving it to improve yourself and the team culture.
  • Eagerness to learn, but similar excitement to teach.
  • Understanding that the perfect solution is informed by the people who will be building on your work, rather than being purely dependent on technical merits. Empathy is a feature.


Bonus Points

  • Experience contributing to the engineering reputation externally (e.g., blog posts, speaking at conferences, open source contributions).
  • Experience developing on Windows and maintaining build infrastructure for Windows desktop applications.
  • Experience in fast-paced and dynamic product development environments.


Slack has a positive, diverse, and supportive culture - we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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