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Executive Desktop Support Jobs in Bothell, WA (NOW HIRING)

F5, Inc.

Director - End User Services

Seattle, WA · On-site

The Director of End User Services will lead global teams spanning Service Desk operations, Desktop Support, Executive Support, and Site Services, and will advance the evolution of support from a ...

Adobe

Senior Product Manager

Seattle, WA

$144K - $190K/yr

Adobe Express Photos is Adobe's free and easy-to-use desktop app for Knowledge Workers to capture ... supporting willingness-to-pay analysis * Present integration strategy and roadmap - including ...

United Airlines

Senior Cloud Engineer

Bellevue, WA · On-site +1

$70K - $144K/yr

Azure Virtual Desktop (AVD) * Plan, deploy, and manage scalable AVD environments in Azure ... Strong communication skills for technical and executive-level briefings and documentation Preferred ...

United Airlines

Senior Cloud Engineer

Seattle, WA · On-site +1

$70K - $144K/yr

Azure Virtual Desktop (AVD) * Plan, deploy, and manage scalable AVD environments in Azure ... Strong communication skills for technical and executive-level briefings and documentation Preferred ...

Amazon

Sr. Business manager, AWS GDSP A&I

Seattle, WA · On-site

... executive communications on for senior leadership, driving mechanisms and workstreams for cross ... efforts 6. Support senior leadership with other projects and initiatives as needed. BASIC ...

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Executive Desktop Support information

See Bothell, WA salary details

$15

$26

$37

How much do executive desktop support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for executive desktop support in Bothell, WA is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Executive Desktop Support vs Desktop Support Specialist?

AspectExecutive Desktop SupportDesktop Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate executives, high-level officesGeneral office, multiple departments
Employer & IndustryLarge corporations, executive teamsVarious industries, IT support teams
Search & Comparison IntentRole focused on executive support, specializedGeneral desktop support, broader scope

Executive Desktop Support professionals focus on providing specialized technical assistance to high-level executives, often requiring discretion and advanced skills. Desktop Support Specialists handle a wider range of user issues across departments. While both roles require similar certifications, Executive Desktop Support emphasizes confidentiality and executive-level service, whereas Desktop Support Specialists serve a broader user base.

What are the key skills and qualifications needed to thrive as an Executive Desktop Support specialist, and why are they important?

To thrive as an Executive Desktop Support specialist, you need deep expertise in troubleshooting hardware, software, and networking issues, along with a solid understanding of Windows and macOS environments, typically supported by relevant IT certifications like CompTIA A+ or Microsoft certifications. Familiarity with enterprise tools such as Microsoft 365, remote desktop applications, and ticketing systems is essential. Outstanding communication, discretion, and the ability to remain calm under pressure are vital soft skills for supporting high-level executives. These capabilities ensure quick, reliable technical support, maintaining productivity and confidentiality for top-level stakeholders.

What unique challenges might I face as an Executive Desktop Support specialist compared to general IT support roles?

In an Executive Desktop Support role, you'll often support high-level executives who require prompt, discreet, and tailored assistance. This means addressing urgent technical issues with minimal disruption, ensuring confidentiality, and sometimes adapting to non-standard schedules. You'll need excellent communication skills, a proactive approach, and the ability to maintain composure under pressure, as executives may expect immediate, seamless solutions. Collaboration with other IT teams is common, especially for complex troubleshooting or ensuring secure access to sensitive information.

What is Executive Desktop Support?

Executive Desktop Support refers to specialized IT support services provided to high-level executives within an organization. This role focuses on delivering prompt, personalized technical assistance for hardware, software, and mobile devices, often handling sensitive information and urgent requests. Executive Desktop Support professionals ensure that executives' technology needs are met efficiently, allowing them to operate smoothly and securely. They may also provide after-hours support and coordinate with other IT teams for complex issues.
What job categories do people searching Executive Desktop Support jobs in Bothell, WA look for? The top searched job categories for Executive Desktop Support jobs in Bothell, WA are:
Executive Desktop Support jobs near you

Executive Support Technical Engineer

Holland America Group

Seattle, WA • On-site

Full-time

Medical, Retirement

Posted 17 days ago

Holland America Line rating

6.5

Company rating: 6.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

7th of 9 rated cruise lines

Job description


Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
The Technical Engineer, Executive Support provides high-touch, white-glove desktop and endpoint support for C-level executives and their staff in the Seattle office. The role pairs advanced Windows endpoint troubleshooting with strong customer service and discretion, delivering a premium support experience while protecting the stability, security, and performance of executive devices. It also owns audio-visual and conferencing readiness for executive meetings and events, and coordinates with the Managed IT Services Provider on endpoint deployment and lifecycle management through Microsoft Endpoint Configuration Manager (SCCM/MECM). The ideal candidate has extensive hands-on experience supporting Windows 10/11 and Microsoft 365 in an enterprise environment, advanced troubleshooting skills, and the judgment to support senior leadership with minimal supervision.
Here's a summary of what Holland America Line is looking for. Is this you?
Responsibilities:
  • Provide high-touch, white-glove desktop and endpoint support to C-level executives and their supporting staff, resolving hardware, software, and connectivity issues quickly and with discretion.
  • Own audio-visual and conferencing readiness for executive meetings, leadership events, and community engagements, ensuring Teams, room systems, and presentation technology work reliably.
  • Coordinate with the Managed IT Services Provider on SCCM/MECM execution (software deployment, patching, compliance, imaging, and provisioning), validating deployment quality on executive endpoints and escalating client-health and deployment issues.
  • Maintain the endpoint security posture on executive devices, including disk encryption, endpoint protection, conditional-access compliance, and patch currency, and recommend safeguards where gaps appear.
  • Provide technical guidance and knowledge sharing to onsite desktop support staff on complex troubleshooting and executive-support standards. This is a guidance role, not a people-management role.
  • Identify recurring endpoint and support issues, recommend and help implement improvements, and document repeatable fixes and runbooks. Collaborate with infrastructure, security, and application teams on escalated issues.

Knowledge & Skills:
Scope:
  • The engineer diagnoses, prioritizes, and resolves endpoint issues with minimal supervision while maintaining a high-quality experience for executive users and their staff. The role also supports leadership meetings, monthly all-hands, community events, and other executive-facing engagements, ensuring technical and audio-visual readiness.
  • Examples:
  • Resolving failed software deployments and endpoint issues independently, escalating to the Managed IT Services Provider or infrastructure teams when appropriate
  • Providing real-time support for executive users and leadership events (meetings, presentations, community engagements)
  • Ensuring audio-visual and conferencing tools function reliably during executive-facing events
  • Determining appropriate escalation paths for complex issues
  • Providing scheduled after-hours and on-call support for executive events and incidents, remote or onsite, including occasional support at an executive residence where pre-arranged
  • Recommending the audio-visual technology needed for events
  • Proactively identifying and addressing recurring endpoint issues.

Problem solving:
  • This role solves problems across a complex enterprise endpoint and collaboration environment. It requires above-average skill in gathering and analyzing information from multiple sources and working with infrastructure, security, and application teams to resolve a wide range of issues.

Impact:
  • This role makes decisions that keep daily executive operations running smoothly. Its work has short-term operational consequences and long-term value to leadership productivity.

Leadership:
  • This role works closely with the onsite and remote Desktop Support functions provided by the Managed IT Services Provider and provides technical guidance to onsite support staff. It does not have direct reports.

Essential/Minimum qualifications:
  • Minimum of 5 years of desktop support or end-user computing experience in an enterprise environment
  • Experience supporting senior or executive users preferred

Essential Experience Required:
  • Desktop Support / End-User Computing experience in an enterprise environment
  • Advanced Windows 10/11 troubleshooting and support
  • Strong experience with Microsoft 365, Teams, Outlook, SharePoint Online, OneDrive, and enterprise applications
  • Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM/MECM): software deployment, imaging, patching, and client health
  • Audio-visual and conferencing support for meeting rooms and events (Teams Rooms or equivalent)
  • Advanced knowledge of the ServiceNow ticketing platform
  • Strong communication and customer-service skills, with the discretion to support executives
  • Ability to manage high-priority issues with urgency and discretion

Preferred:
  • Executive-facing or VIP support experience
  • Relevant certifications (Microsoft, ITIL, CompTIA)
  • Endpoint security experience (BitLocker, Microsoft Defender, conditional-access compliance)

Travel: No or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Holland office in Seattle, WA Monday through Thursday each week.
What You Can Expect
  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Base Salary Range: $86,500 to $116,800 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely.

Our Culture...Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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