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Desktop Support Jobs in Bothell, WA (NOW HIRING)

ACI Infotech

Desktop Support

Everett, WA · On-site

$22.25 - $28.50/hr

Desktop Support Mode: On-Site Location: Everett, WA Seasoned desktop / Service Desk technician: * Exceptional customer service, communication and writing skills. * Detail-oriented, thorough and ...

Revel Staffing

Desktop Support Technician

Seattle, WA · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

New

ACI Infotech

Desktop Support

Everett, WA · On-site

$22.25 - $28.50/hr

Senior level desktop / Service Desk technician assignments as described above. Qualifications and experience desired: * Experience working in a Service Desk environment to address and resolve end ...

Thrive

Client Support Engineer

Seattle, WA · On-site

$65K - $85K/yr

... support to resolve complex issues; conduct hardware and software maintenance and reporting as ... Performs minor desktop hardware repair for PC computer equipment and peripherals that are not ...

Thrive

Client Support Engineer

Seattle, WA · On-site

... support to resolve complex issues; conduct hardware and software maintenance and reporting as ... Performs minor desktop hardware repair for PC computer equipment and peripherals that are not ...

Service Global, Inc

Desktop EUC L1

Redmond, WA · On-site

$22 - $23/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Reid Middleton

Help Desk Technician - WA

Everett, WA · On-site

$22 - $29.75/hr

They are seeking a Help Desk Technician to provide desktop support and assist with IT troubleshooting and issues. Responsibilities : • provide in-depth desktop support to the users • assist the ...

Rivet Industries

IT Support Technician

Bellevue, WA · On-site

$24.25 - $33/hr

Required : • 1+ years in a help desk, desktop support, or IT support role • Hands-on experience with Windows 10/11 and macOS. • Working knowledge of TCP/IP networking, DNS, DHCP, and Wi-Fi ...

ClinDCast LLC

IT Manager

Bellevue, WA · On-site

$65 - $70/hr

Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires strong technical expertise, leadership skills, and the ...

krg technology inc

Windows Support

Redmond, WA

Windows support Location: Redmond, WA Duration: Full Time Platform JD: Summary View Mandatory: LinkedIn presence and for verification share 2 good references from your last two projects. If you are ...

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All JobsDesktop Support JobsDesktop Support Jobs in Bothell, WA

Desktop Support information

See Bothell, WA salary details

$15

$26

$37

How much do desktop support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop support in Bothell, WA is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $28.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Bothell, WA? The most popular types of Desktop Support jobs in Bothell, WA are:
What job categories do people searching Desktop Support jobs in Bothell, WA look for? The top searched job categories for Desktop Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Desktop Support jobs? Cities near Bothell, WA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Bothell, WA as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 10% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $54,298 per year, or $26.1 per hour.
Desktop Support

Desktop Support

ACI Infotech

Everett, WA • On-site

$22.25 - $28.50/hr

Full-time

Re-posted 19 days ago

Job description

Role: Desktop Support
Mode: On-Site
Location: Everett, WA
Seasoned desktop / Service Desk technician:
  • Exceptional customer service, communication and writing skills.
  • Detail-oriented, thorough and willing/able to follow established processes and procedures.
  • Responsible, organized, and able to self-direct under with minimal guidance.

This position will be involved in the following activities:
  1. Responding to all issues or requests received at the Information Technology Service Desk. Identifying and assessing nature of issue/request and providing resolution based on research, existing technical knowledge, and documentation.
  2. Referring incidents and requests that require additional subject matter expertise to the appropriate IT staff person. Ensuring that appropriate troubleshooting has been performed and that issue/request documentation has been collected and documented prior to work order hand-off.
  3. Troubleshooting and resolving workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues. Diagnosing the cause of the problem, taking appropriate remedial action, and following-up to perform any other long-term actions that may be required.
  4. Following established process, image and deploy/install end-point hardware/software solutions for both physical and virtual desktop environments.

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