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Desktop Support Jobs in Bothell, WA (NOW HIRING)

ACI Infotech

Desktop Support

Everett, WA · On-site

$22.25 - $28.50/hr

Desktop Support Mode: On-Site Location: Everett, WA Seasoned desktop / Service Desk technician: * Exceptional customer service, communication and writing skills. * Detail-oriented, thorough and ...

ACI Infotech

Desktop Support

Everett, WA · On-site

$22.25 - $28.50/hr

Desktop Support Mode: On-Site Location: Everett, WA Seasoned desktop / Service Desk technician: * Exceptional customer service, communication and writing skills. * Detail-oriented, thorough and ...

ACI Infotech

Desktop Support

Everett, WA · On-site

$22.25 - $28.50/hr

Senior level desktop / Service Desk technician assignments as described above. Qualifications and experience desired: * Experience working in a Service Desk environment to address and resolve end ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Seatac, WA · On-site

$35K - $47K/yr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

New

RMS Computer

Jr Desktop Support

Everett, WA · On-site

$17/hr

... Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops ...

Omni Inclusive

Desktop Support Engineer

Bothell, WA · On-site

Top Skills: • Good technical knowledge and previous desktop support experience • Strong analytical and problem-solving skills for technical issues • Previous customer support experience with ...

New

TEKsystems

Desktop Support Technician

Seattle, WA · On-site

$25 - $28/hr

... support IT Services' standard desktop hardware and software. Support networked and stand-alone peripherals. • Create and manage user groups and publish applications to user groups. • Maintain ...

TEKsystems

Desktop Support Technician

Seattle, WA · On-site

$28/hr

... support IT Services' standard desktop hardware and software. Support networked and stand-alone peripherals. • Create and manage user groups and publish applications to user groups. • Maintain ...

Cynet Systems

Desktop Support Technician

Bothell, WA · On-site

$18 - $23/hr

Strong knowledge of desktop, laptop, and peripheral support. * Experience in troubleshooting hardware and software issues. * Understanding of DHCP, DNS, IP addressing, and subnetting. * Basic ...

AA2IT

Desktop Support Technician I

Issaquah, WA · On-site

$23.25 - $29.75/hr

Desktop Support Technician Installing/configuring/moving desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed. Top 2 or 3 required skills that candidates ...

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See Bothell, WA salary details

$15

$26

$37

How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Bothell, WA is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $28.12 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Bothell, WA? The most popular types of Desktop Support jobs in Bothell, WA are:
What are popular job titles related to Desktop Support jobs in Bothell, WA? For Desktop Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Bothell, WA look for? The top searched job categories for Desktop Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Desktop Support jobs? Cities near Bothell, WA with the most Desktop Support job openings:
Desktop Support jobs near you
Desktop Support

Desktop Support

ACI Infotech

Everett, WA • On-site

$22.25 - $28.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Role: Desktop Support
Mode: On-Site
Location: Everett, WA
Seasoned desktop / Service Desk technician:
  • Exceptional customer service, communication and writing skills.
  • Detail-oriented, thorough and willing/able to follow established processes and procedures.
  • Responsible, organized, and able to self-direct under with minimal guidance.

This position will be involved in the following activities:
  1. Responding to all issues or requests received at the Information Technology Service Desk. Identifying and assessing nature of issue/request and providing resolution based on research, existing technical knowledge, and documentation.
  2. Referring incidents and requests that require additional subject matter expertise to the appropriate IT staff person. Ensuring that appropriate troubleshooting has been performed and that issue/request documentation has been collected and documented prior to work order hand-off.
  3. Troubleshooting and resolving workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues. Diagnosing the cause of the problem, taking appropriate remedial action, and following-up to perform any other long-term actions that may be required.
  4. Following established process, image and deploy/install end-point hardware/software solutions for both physical and virtual desktop environments.

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