ZipRecruiter

Log In

1

Desktop Support Jobs in Atlanta, GA (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Lithonia, GA · On-site

$18.75 - $25.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical support for a logistics operation in Georgia. In this role, you will serve as a key resource for ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

About the Role We are seeking an IT Desktop Support Technician to provide hands-on technical support for our employees and office technology environment. This role is ideal for someone with 1-3 years ...

Trimble

Desktop Systems Professional

Alpharetta, GA · On-site

Are you ready to be the face of technical innovation and support for a global leader? As our next IS Desktop Specialist, you will champion world-class customer service on the front lines of Trimble ...

Stefanini

IT Deskside Technician

Norcross, GA · On-site

$19.25 - $24.25/hr

This is a 9-week, full-time temporary assignment focused on desktop support, on-site user support and move-related assistance during the office transition. Candidates must possess reliable ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Atlanta, GA

Desktop Support information

See Atlanta, GA salary details

$13

$22

$31

How much do desktop support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support in Atlanta, GA is $22.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $23.80 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Atlanta, GA?

The most popular types of Desktop Support jobs in Atlanta, GA are:

What are popular job titles related to Desktop Support jobs in Atlanta, GA?

For Desktop Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Atlanta, GA look for?

The top searched job categories for Desktop Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Desktop Support jobs?

Cities near Atlanta, GA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,935 per year, or $22.1 per hour.

Desktop Support Engineer - Smyrna, GA

Merge IT

Smyrna, GA • On-site

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Merge IT is seeking a Desktop Support Engineer to join their enterprise-level client in Smyrna, GA. The role involves providing Level 2 IT technical support, troubleshooting hardware and software issues, and managing support tickets in a corporate IT environment.
Responsibilities:
• Provide onsite or remote Level 2 IT technical support.
• Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
• Troubleshoot hardware and software issues related to Windows 11 devices.
• Escalate unresolved issues to the appropriate support teams.
• Deliver exceptional customer service while maintaining a high level of professionalism.
• Document resolutions and follow standard IT support procedures.
Qualifications:
Required:
• 3+ years of experience in a Level 2 IT support role.
• Strong troubleshooting and communication skills.
• Solid understanding of IT support practices in a corporate setting.
• Experience documenting support activities and following escalation procedures.
Preferred:
• Experience using Remedy (Helix) or similar ticketing tools.
• Familiarity with ITIL best practices.
• CompTIA A+ or ITIL Foundation certification (not required, but a plus).
• Prior experience in an enterprise or large corporate IT environment.
• Excellent customer service and technical documentation skills.
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply