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Desktop Support Manager Jobs in Ohio (NOW HIRING)

AA2IT

Desktop support Technician

Dayton, OH · On-site

$19.75 - $25/hr

Experience with asset management. Install, move, add, and change. Large IMAC events expected for ... Q1: How many years of exp in Enterprise Desktop support Q2: ARE you comptia A+ / DELL / HO / MCSE ...

Posted today

AA2IT

Desktop support Technician

Dayton, OH · On-site

$19.75 - $25/hr

Experience with asset management. Install, move, add, and change. Large IMAC events expected for ... Q1: How many years of exp in Enterprise Desktop support Q2: ARE you comptia A+ / DELL / HO / MCSE ...

Posted today

Forward Air

Desktop Support Technician

Columbus, OH · On-site

$19.50 - $24.75/hr

Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. * Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements * Ability to lift and ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks * Maintain accurate ... desktop or end-user support * Experience supporting Windows-based environments and enterprise ...

L3HHCM20

Desktop Support Technician

Cincinnati, OH · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 40983 Job Location: Cincinnati, OH Job Schedule: 4/10 Job ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

L3HHCM20

Desktop Support Technician

Cincinnati, OH · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 41717 Job Location: Cincinnati, OH Job Schedule: 4/10 Job ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

TEKsystems

Desktop Support Technician

Westerville, OH

$25 - $32/hr

Key Responsibilities: - Provide Level I & II desktop support for Windows 10/11 and Mac OS - Troubleshoot hardware, software, VPN, and peripheral issues - Manage imaging and deployment of new systems ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

Key Responsibilities: - Provide Level I & II desktop support for Windows 10/11 and Mac OS - Troubleshoot hardware, software, VPN, and peripheral issues - Manage imaging and deployment of new systems ...

TEKsystems

Desktop Support Technician

Westerville, OH

$25 - $32/hr

Key Responsibilities: - Provide Level I & II desktop support for Windows 10/11 and Mac OS - Troubleshoot hardware, software, VPN, and peripheral issues - Manage imaging and deployment of new systems ...

MedFlight

Desktop Support Technician

Columbus, OH · On-site

$25.50 - $31/hr

... management, and lifecycle planning. * Travel to MedFlight and MedCare locations to provide onsite ... Experience supporting Microsoft Windows desktop operating systems and Microsoft 365 applications.

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

Key Responsibilities: - Provide Level I & II desktop support for Windows 10/11 and Mac OS - Troubleshoot hardware, software, VPN, and peripheral issues - Manage imaging and deployment of new systems ...

MedFlight

Desktop Support Technician

Columbus, OH

$25.50 - $31/hr

... management, and lifecycle planning. * Travel to MedFlight and MedCare locations to provide onsite ... Experience supporting Microsoft Windows desktop operating systems and Microsoft 365 applications.

Howard

Desktop Support Technician

Chauncey, OH · On-site

$16 - $20.50/hr

Manages and maintains College of Pharmacy servers and workstations. * Provides daily technical ... Technical and user support, network troubleshooting, problem resolution, router and switcher ...

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Desktop Support Manager information

See Ohio salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desktop support manager in Ohio is $34.39, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $45.72 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Ohio? The most popular types of Desktop Support jobs in Ohio are:
What are popular job titles related to Desktop Support Manager jobs in Ohio? For Desktop Support Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Ohio look for? The top searched job categories for Desktop Support Manager jobs in Ohio are:
What cities in Ohio are hiring for Desktop Support Manager jobs? Cities in Ohio with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,529 per year, or $34.4 per hour.

Desktop support Technician

AA2IT

Dayton, OH • On-site

$19.75 - $25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Location - 175 Progress Place, Springdale, OH 45246 Hours - M-F- 7:30am-4:30pm. PC/laptop Deskside | Break/Fix Support | Hands&Feet | Install, Move, Add, Configure "IMAC
  • Repair, test, image and clean PC's, laptop, monitors, printers, and other relate hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
  • Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Ability to handle multiple projects.
  • Experience working in enterprise environment.
  • Be physically able to lift up to 40lbs, bend, crawl, and Client in order to support customer computer systems.\
If interested; kindly share your resume with answers: Q1: How many years of exp in Enterprise Desktop support Q2: ARE you comptia A+ / DELL / HO / MCSE or eq cert Q3: How many far you live from location and how will you commute daily to 175 Progress Place, Springdale, OH Q4: For submission, client need MM/DD of Birth - kindly share

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