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Desktop Support Manager Jobs in Ohio (NOW HIRING)

BCforward

Desktop Support

Mason, OH

$20/hr

Works with Suppliers as directed by management 7.May be required to travel to other facilities to ... support 8.May be required to perform other duties as requested, directed or assigned Skills: 1. ...

Artech Information System LLC

desktop support

Columbus, OH · On-site

$19.50 - $24.75/hr

DESKTOP SUUPORT LOCATION:Columbus,OH Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS ... Experience in medical technology support a plus as well. Additional Information For more ...

AA2IT

Desktop Support Tech / Akron

Akron, OH · On-site

$19.25 - $24.75/hr

AA2IT is seeking a Desktop Support Technician to assist First Energy employees with desktop issues ... The role involves troubleshooting hardware and software problems, managing meeting room equipment ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

Forhyre

OH · On-site

Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge ... Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers ...

AA2IT

Desktop Support Technician - Kettering, OH

Holland, OH · On-site

$17.50 - $22.25/hr

AA2IT is a company seeking a Desktop Support Technician to assist First Energy employees with ... The role involves troubleshooting hardware and software problems, managing equipment installations ...

Intellyk Inc.

Desktop Support Engineer

Cleveland, OH · On-site

Job Summary : Intellyk Inc. is seeking a Desktop Support Engineer to provide on-site technical assistance. The role involves responding to client queries, maintaining network operations ...

Staffingine LLC

Airlines- Desktop Support

Vandalia, OH · On-site

$19 - $24.25/hr

Job Title: American Airlines- Desktop Support Job Location: Vandalia, Ohio Job Type: Contract ... Promptly consults Level 2 support or other management personnel regarding quality issues to ...

AA2IT

Desktop Support Technician

West Chester, OH · On-site

$19 - $24.25/hr

AA2IT is a company specializing in IT solutions, and they are seeking a Desktop Support Technician ... with asset management. • Install, move, add, and change. • Large IMAC events expected for ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Ohio

Desktop Support Manager information

See Ohio salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Ohio is $34.39, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $45.72 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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For Desktop Support Manager jobs in Ohio, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Ohio are:

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Cities in Ohio with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $71,529 per year, or $34.4 per hour.

Desktop Support

BCforward

Mason, OH

$20/hr

Contractor

Re-posted 29 days ago

Job description

Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. 

Job Description

Help desk Support Specialist

PAY RATE: $20/hr

Mason, OH, USA, 45040

SHIFT: 8am-5pm M-F

INTERVIEWS: THERE WILL BE A PHONE INTERVIEW FOLLOWED BY AN IN-PERSON INTERVIEW

*** NEED TO HAVE A HIGH SCHOOL DIPLOMA OR GED ***

*** NEED TO HAVE GOOD CUSTOMER SERVICE AND COMMUNICATION SKILLS ***

This position provides front line IT technical support to Intelligrated associates. The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained. He/she may directly satisfy a request, solve a problem, or arrange for other IT personnel to assist as needed. Follow-through and internal customer satisfaction are key success factor. A focus area is day-to-day requests relating to PC hardware, software, printing, and mobile user devices. Frequently he/she will implement new and upgraded user software, desktops, or other client hardware / software. Additionally, the position may resolve more complicated issues and complete higher level and/or non-standard requests. He/she will document, revise, and streamline department procedures and user documentation as well as provide mentoring and skill development for the non-senior staff. The incumbent may lead small/short-term projects supporting technology upgrades, rollouts, etc. They may also have responsibility to track company computing assets, order equipment, and/or process payments.

Qualifications:

The Service Desk Technician has one year in a service desk environment. A+, Network+, MCSE/MCSA, CCNA are all beneficial certifications. Familiarity with networking, servers, desktop PC's, Windows, PC imaging, software installation, patching, printers, hardware. An Associate's degree in Information Technology / Information Systems or equivalent work experience.

Essential Functions:

1.Analyzes, installs, configures and troubleshoots associate issues relating to hardware, software, network and communications

2.Analyzes and resolves more complicated issues and completes higher level and/or non-standard requests

3.Recommends hardware and software solutions, including new acquisitions and upgrades

4.Documents all configurations and resolutions relating to PC's, networks, software, and issues

5.Conducts training programs designed to educate associates regarding basic and/or specialized applications and procedures

6.Works with Suppliers as directed by management

7.May be required to travel to other facilities to provide staff augmentation or support

8.May be required to perform other duties as requested, directed or assigned

Skills:

1. Knowledge of computer systems administration and/or programming theory, principles and practices

2. Knowledge of computer networks, network administration and network installation

MS Office

3. Customer support focus

4. Ability to be decisive, goals-oriented, and capable of independent decision-making

5. Excellent written, verbal and consultative communication skills with the ability to successfully 6. interpret and communicate business needs between internal and external groups in a clear, focused and concise manner

6. Ability to plan, lead and execute daily operations for optimal efficiency


Sandra Taylor 

571-267-4186

Additional Information

Sandra Taylor 

571-267-4186



BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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