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Desktop Support Manager Jobs in Kansas (NOW HIRING)

Tata Consultancy Services

Desktop Engineer

Olathe, KS · On-site

$64K - $75K/yr

Must Have Technical/Functional Skills 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems. Experience in Install/upgrade of windows 11 on Laptops and ...

Edge Global

Desktop Administrator

Olathe, KS · On-site

$50K - $65K/mo

... of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems ... Experience in Install/upgrade of windows 11 on Laptops and Desktops. Experience in resolving user ...

CompuCom

Desktop Support Technician

Arkansas City, KS · On-site

$19.50 - $26/hr

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is looking for a qualified Desktop Support Technician to ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

... Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture ... Performs minor desktop hardware repair for PC computer equipment and peripherals that are not ...

Syntricate Technologies

Desktop Management

Kansas City, KS · On-site

$19.50 - $24.75/hr

W2 Only Contract Deskside management, touch support, local IT, imaging, O365 support, investigate and troubleshoot software and desktop issues. Provided all desktop, laptop, printer, and proprietary ...

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Kansas is $32.26, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $42.88 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Kansas? The most popular types of Desktop Support jobs in Kansas are:
What are popular job titles related to Desktop Support Manager jobs in Kansas? For Desktop Support Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Kansas look for? The top searched job categories for Desktop Support Manager jobs in Kansas are:
What cities in Kansas are hiring for Desktop Support Manager jobs? Cities in Kansas with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

Desktop Engineer

Tata Consultancy Service Limited

Olathe, KS • On-site

$64K - $75K/yr

Full-time

Posted 29 days ago

Job description

Must Have Technical/Functional Skills
4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
Experience in Install/upgrade of windows 11 on Laptops and Desktops.
Experience in resolving user issues related to OS and laptop/desktop hardware issues.
Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing processes.
Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
Experience in performing OS installations, upgrades, patching, and driver updates.
Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
Experience in installation and configuration of hardware and software/applications.
Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
Coordinate with vendors for any hardware repairs and warranty services/issues.
Familiarity with endpoint security toolsanti-virus, device encryption, Trend micro
Work closely with other functional teams for escalated issues.
Ensure SLA compliance for tickets, escalations, and service requests.
Excellent communication and interpersonal skills.
Ability to work well both independently and as part of a team.
Customer-focused attitude and a desire to deliver high-quality support.
Technical Skills:
Strong experience in:
Windows 10 / Windows 11 administration
Microsoft Office / Microsoft 365
Active Directory / Azure AD
Endpoint management tools (SCCM / Intune)
Basic networking (TCP/IP, DNS, DHCP)
Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.). Language Skills:
Japanese Language Proficiency (JLPT N2 / N3 or equivalent preferred).
Ability to communicate technical issues in Japanese and English
Salary Range: $64,000 - $75,000 a Year
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