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Desktop Support Manager Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Manage desktop hardware and software assets, ensuring inventory and software licensing records remain accurate and up to date. * Support end users both remotely and on-site across the organization.

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Manage desktop hardware and software assets, ensuring inventory and software licensing records remain accurate and up to date. * Support end users both remotely and on-site across the organization.

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

Manage desktop hardware and software assets, ensuring inventory and software licensing records remain accurate and up to date. * Support end users both remotely and on-site across the organization.

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

Manage desktop hardware and software assets, ensuring inventory and software licensing records remain accurate and up to date. * Support end users both remotely and on-site across the organization.

United Warehouse

Be Seen First

IT Support Specialist

Wichita, KS · On-site

$45K - $55K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software ... Work with Business Managers and Customer Service Teams to ensure the integrity of data management ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software ... Work with Business Managers and Customer Service Teams to ensure the integrity of data management ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software ... Work with Business Managers and Customer Service Teams to ensure the integrity of data management ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software ... Work with Business Managers and Customer Service Teams to ensure the integrity of data management ...

Tribune Media

Maintenance Engineer

Wichita, KS · On-site

Provide Desktop support and maintain working knowledge of IT management and administrative knowledge * Ability to meet deadlines, prioritize assignments, and handle multiple tasks simultaneously

Nexstar Media Group

Maintenance Engineer

Wichita, KS · On-site

Provide Desktop support and maintain working knowledge of IT management and administrative knowledge * Ability to meet deadlines, prioritize assignments, and handle multiple tasks simultaneously

WOWK-TV

Maintenance Engineer

Wichita, KS · On-site

Provide Desktop support and maintain working knowledge of IT management and administrative knowledge * Ability to meet deadlines, prioritize assignments, and handle multiple tasks simultaneously

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ... At least 1 year of experience in IT support, help desk, desktop support, or a related role.

New

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

At least 1 year of experience in IT support, help desk, desktop support, or a related role ... Create and manage user accounts and basic access permissions. * Provide first-line technical ...

New

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Wichita, KS

Desktop Support Manager information

See Wichita, KS salary details

$13

$32

$53

How much do desktop support manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support manager in Wichita, KS is $32.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $43.03 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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What cities near Wichita, KS are hiring for Desktop Support Manager jobs?

Cities near Wichita, KS with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Wichita, KS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,309 per year, or $32.4 per hour.

Desktop Support Technician

MCI Careers

Wichita, KS • On-site

$15 - $19.25/hr

Full-time

Re-posted 23 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees have the tools and technology they need to perform at their best. You'll serve as the first point of contact for IT support, diagnosing and resolving hardware, software, networking, and telephony issues while delivering exceptional customer service. This is an excellent opportunity for someone who enjoys troubleshooting, collaborating with others, and contributing to the continuous improvement of our IT environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilites:

  • Provide first-line technical support for hardware, software, networking, and telephony-related issues.
  • Diagnose, troubleshoot, resolve, and follow up on technical incidents in a timely manner.
  • Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and other IT equipment.
  • Install, configure, and maintain operating systems and business applications.
  • Manage desktop hardware and software assets, ensuring inventory and software licensing records remain accurate and up to date.
  • Support end users both remotely and on-site across the organization.
  • Escalate complex technical issues to senior IT support or engineering teams when required.
  • Coordinate with supervisors and IT teams to support new technology deployments, upgrades, and infrastructure projects.
  • Maintain clear documentation of incidents, resolutions, assets, and technical procedures.
  • Assist with user training and provide guidance on technology best practices.
  • Perform additional duties as assigned.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Previous experience in Desktop Support, IT Help Desk, or a similar technical support role.
  • Strong troubleshooting and problem-solving skills with the ability to research and resolve complex technical issues.
  • Working knowledge of Windows operating systems, desktop hardware, software installation, networking fundamentals, and telephony systems.
  • Experience with hardware installation, configuration, maintenance, and asset management.
  • Ability to plan, document, and execute technical tasks and projects effectively.
  • Excellent written and verbal communication skills.
  • Strong customer service, interpersonal, and organizational skills.
  • Demonstrated ability to work independently while managing multiple priorities.
  • Associate's degree (or equivalent) in Computer Science, Information Technology, or a related technical field, or an equivalent combination of education and practical experience.
  • CompTIA A+, Network+, Server+, Security+, Microsoft Certified Professional (MCITP), or similar certifications are advantageous but not required.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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