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Desktop Support Manager Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

Asset management - responsible for tracking desktop hardware and software inventory in real-time * On-site support - participate in end-user support and problem management for all areas of the ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

Asset management - responsible for tracking desktop hardware and software inventory in real-time * On-site support - participate in end-user support and problem management for all areas of the ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

Asset management - responsible for tracking desktop hardware and software inventory in real-time * On-site support - participate in end-user support and problem management for all areas of the ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Asset management - responsible for tracking desktop hardware and software inventory in real-time * On-site support - participate in end-user support and problem management for all areas of the ...

MCI

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

Asset management - responsible for tracking desktop hardware and software inventory in real-time * On-site support - participate in end-user support and problem management for all areas of the ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Asset management - responsible for tracking desktop hardware and software inventory in real-time * On-site support - participate in end-user support and problem management for all areas of the ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

Asset management - responsible for tracking desktop hardware and software inventory in real-time * On-site support - participate in end-user support and problem management for all areas of the ...

Mass Markets

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

Asset management - responsible for tracking desktop hardware and software inventory in real-time * On-site support - participate in end-user support and problem management for all areas of the ...

Verus Aerospace

IT Support Specialist

Wichita, KS · On-site

This role supports daily IT functions across the organization, including workstation management ... Hands‑on experience with Windows desktop environments and Microsoft 365 administration.

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting. Familiarity with operating systems including Windows (Windows ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS

Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting. Familiarity with operating systems including Windows (Windows ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting. Familiarity with operating systems including Windows (Windows ...

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Wichita, KS is $32.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $43.03 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Wichita, KS? The most popular types of Desktop Support jobs in Wichita, KS are:
What are popular job titles related to Desktop Support Manager jobs in Wichita, KS? For Desktop Support Manager jobs in Wichita, KS, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Wichita, KS look for? The top searched job categories for Desktop Support Manager jobs in Wichita, KS are:
Desktop Support Manager jobs near you
Desktop Support Technician

Desktop Support Technician

MCI Careers

Wichita, KS

$15 - $19.25/hr

Full-time

Posted 26 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES AN IT DESKTOP SUPPORT DO?

This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

  • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
  • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time
  • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time
  • Asset management - responsible for tracking desktop hardware and software inventory in real-time
  • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
  • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades
  • Other duties as assigned

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Desktop Support or IT Help Desk experience
  • Proficiency researching and troubleshooting complex problems and errors
  • Demonstrated ability with basic networking, and telephony
  • Demonstrated ability to research, plan, document, and execute complex tasks/projects
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent work ethic and dedication
  • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
  • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified
  • Professional (MCITP) are a plus but not required
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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