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Desktop Support Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a ...

MCI

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

Desktop Support Technician MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a ...

Mass Markets

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a ...

Verus Aerospace

IT Support Specialist

Wichita, KS · On-site

Hands‑on experience with Windows desktop environments and Microsoft 365 administration. * Experience supporting or working in a regulated environment (manufacturing, defense, aerospace) is ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals. Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals. Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals. Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.

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See Wichita, KS salary details

$10

$17

$24

How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Wichita, KS is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.46 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Wichita, KS? The most popular types of Desktop Support jobs in Wichita, KS are:
What are popular job titles related to Desktop Support jobs in Wichita, KS? For Desktop Support jobs in Wichita, KS, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Wichita, KS look for? The top searched job categories for Desktop Support jobs in Wichita, KS are:
What cities near Wichita, KS are hiring for Desktop Support jobs? Cities near Wichita, KS with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Wichita, KS as of May 2026, with employment types broken down into 75% Full Time, 19% Part Time, 3% Temporary, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $35,634 per year, or $17.1 per hour.
Desktop Support Technician

Desktop Support Technician

MCI Careers

Wichita, KS

$15 - $19.25/hr

Full-time

Posted 26 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES AN IT DESKTOP SUPPORT DO?

This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

  • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
  • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time
  • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time
  • Asset management - responsible for tracking desktop hardware and software inventory in real-time
  • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
  • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades
  • Other duties as assigned

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Desktop Support or IT Help Desk experience
  • Proficiency researching and troubleshooting complex problems and errors
  • Demonstrated ability with basic networking, and telephony
  • Demonstrated ability to research, plan, document, and execute complex tasks/projects
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent work ethic and dedication
  • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
  • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified
  • Professional (MCITP) are a plus but not required
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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