ZipRecruiter

Log In

1

Desktop Support Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees ...

United Warehouse

Be Seen First

IT Support Specialist

Wichita, KS · On-site

$45K - $55K/yr

Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software deployments, security updates and patches * Support LANs, WANs, network segments and Internet ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Hesston, KS · On-site

$50K - $54K/yr

Minimum of 2 - 3 years of experience in Desktop IT support. * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team * Excellent communication and customer ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Hesston, KS · On-site

$46K - $52K/yr

Minimum of 2 - 3 years of experience in Desktop IT support. * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team * Excellent communication and customer ...

MCI Careers

IT Help Desk Technician

Wichita, KS

At least 1 year of experience in IT support, help desk, desktop support, or a related role. * Working knowledge of Windows operating systems and common business applications. * Basic understanding of ...

New

Tribune Media

Maintenance Engineer

Wichita, KS

Provide Desktop support and maintain working knowledge of IT management and administrative knowledge * Ability to meet deadlines, prioritize assignments, and handle multiple tasks simultaneously

Nexstar Media Group

Maintenance Engineer

Wichita, KS · On-site

Provide Desktop support and maintain working knowledge of IT management and administrative knowledge * Ability to meet deadlines, prioritize assignments, and handle multiple tasks simultaneously

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Jobs in Wichita, KS

Desktop Support information

See Wichita, KS salary details

$10

$17

$24

How much do desktop support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for desktop support in Wichita, KS is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.46 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Wichita, KS?

The most popular types of Desktop Support jobs in Wichita, KS are:

What are popular job titles related to Desktop Support jobs in Wichita, KS?

For Desktop Support jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Wichita, KS look for?

The top searched job categories for Desktop Support jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Desktop Support jobs?

Cities near Wichita, KS with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Wichita, KS as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, and 8% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,634 per year, or $17.1 per hour.

Desktop Support Technician

MCI Careers

Wichita, KS

$15 - $19.25/hr

Full-time

Re-posted 21 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees have the tools and technology they need to perform at their best. You'll serve as the first point of contact for IT support, diagnosing and resolving hardware, software, networking, and telephony issues while delivering exceptional customer service. This is an excellent opportunity for someone who enjoys troubleshooting, collaborating with others, and contributing to the continuous improvement of our IT environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilites:

  • Provide first-line technical support for hardware, software, networking, and telephony-related issues.
  • Diagnose, troubleshoot, resolve, and follow up on technical incidents in a timely manner.
  • Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and other IT equipment.
  • Install, configure, and maintain operating systems and business applications.
  • Manage desktop hardware and software assets, ensuring inventory and software licensing records remain accurate and up to date.
  • Support end users both remotely and on-site across the organization.
  • Escalate complex technical issues to senior IT support or engineering teams when required.
  • Coordinate with supervisors and IT teams to support new technology deployments, upgrades, and infrastructure projects.
  • Maintain clear documentation of incidents, resolutions, assets, and technical procedures.
  • Assist with user training and provide guidance on technology best practices.
  • Perform additional duties as assigned.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Previous experience in Desktop Support, IT Help Desk, or a similar technical support role.
  • Strong troubleshooting and problem-solving skills with the ability to research and resolve complex technical issues.
  • Working knowledge of Windows operating systems, desktop hardware, software installation, networking fundamentals, and telephony systems.
  • Experience with hardware installation, configuration, maintenance, and asset management.
  • Ability to plan, document, and execute technical tasks and projects effectively.
  • Excellent written and verbal communication skills.
  • Strong customer service, interpersonal, and organizational skills.
  • Demonstrated ability to work independently while managing multiple priorities.
  • Associate's degree (or equivalent) in Computer Science, Information Technology, or a related technical field, or an equivalent combination of education and practical experience.
  • CompTIA A+, Network+, Server+, Security+, Microsoft Certified Professional (MCITP), or similar certifications are advantageous but not required.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs