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Desktop Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Vkore Solutions

Desktop Support Technician

Raleigh, NC · On-site

$19.75 - $25/hr

On-Site Support: Respond to client queries and provide on-site technical assistance. Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other ...

Navstar

Desktop Engineer - Windows

Morrisville, NC · On-site

Support enterprise applications and system integrations within the Windows environment. * Provide root cause analysis and implement long-term solutions to recurring issues. Desktop Engineering ...

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IBM

Support Engineer

Durham, NC · On-site

As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and ...

Becton Dickinson

Technical Support Engineer

Durham, NC · On-site

Technical Support Engineer (TSE) BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the ...

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$26

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How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Raleigh, NC is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.90 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Raleigh, NC? The most popular types of Desktop Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Desktop Support Engineer jobs in Raleigh, NC? For Desktop Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Desktop Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Support Engineer jobs? Cities near Raleigh, NC with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Raleigh, NC as of May 2026, with employment types broken down into 40% Full Time, and 60% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,580 per year, or $26.2 per hour.
Lead Engineer, End User Computing and Desktop Engineering

Lead Engineer, End User Computing and Desktop Engineering

Catalent, Inc.

Morrisville, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Catalent rating

7.7

Company rating: 7.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

45th of 70 rated pharmaceutical

Job description

Lead Engineer, End User Computing and Desktop Engineering
Position Summary:
  • Full time salaried position
  • This role is based onsite out of our Morrisville, NC site

We are seeking a highly experienced Lead Engineer, End User Computing and Desktop Engineering to lead our endpoint management strategy and operations. This role will oversee a team of managed service engineers and be responsible for the design, deployment, and lifecycle management of computing environments across the enterprise, ensuring secure, scalable, and user-friendly solutions.
The Morrisville facility is a major site for Catalent's Inhalation business, with end-to-end development through commercial manufacturing services for nasal products. It also offers full scale product development services for pulmonary delivery including dry powder inhalation (DPI) and nebulized products and clinical-scale manufacturing for DPIs including state of the art equipment such a Procept Spray Drier, GEA blenders and a Harro Hofliger drum lab.
The Role:
  • Lead and mentor a team of engineers and desktop support specialists
  • Establish performance goals, conduct regular reviews, and foster a culture of continuous improvement
  • Coordinate with vendors and service providers to ensure SLA adherence and operational excellence
  • Architect and manage enterprise-wide deployment and configuration of devices using SCCM, Intune, and PatchMyPC
  • Oversee Windows imaging and application packaging processes, including tasksequence design and driver management
  • Drive automation and standardization across device provisioning, patching, and software deployment
  • Manage incident, problem, requests and change management processes related to EUC and Desktop Engineering
  • Other duties as assigned

The Candidate:
  • Associate degree, required
  • Minimum seven years of experience in desktop engineering or EUC management
  • At least three years in a leadership role
  • Proven expertise in SCCM, Intune, Entra, and PatchMyPC for enterprise-scale endpoint management, required
  • Strong background in Windows imaging, application packaging, and device provisioning, required
  • Deep understanding of endpoint security, compliance, and automation best practices, required
  • Familiarity with PowerShell scripting and automation tools, required
  • Experience of hardware asset management and asset lifecycle, required
  • Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds

Why You Should Join Catalent:
  • Defined career path and annual performance review and feedback process
  • 152 hours of PTO + 8 paid holidays
  • Several Employee Resource Groups focusing on D&I
  • Generous 401K match
  • Medical, dental and vision benefits effective day one of employment
  • Tuition Reimbursement
  • WellHub - program to promote overall physical wellness

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE.

What Catalent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Catalent

Sourced by ZipRecruiter

Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Somerset, NJ, US

Year founded

2007

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