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Desktop Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Nam Info Inc

Azure Virtual Desktop Engineer

Raleigh, NC · On-site

Role Name - Azure VDI Midpoint Engineer Location: Raliegh, NC Duration: 6 Months ROLE_DESCRIPTION ... Raleigh, NC onsite resource * 3 5+ years of experience supporting enterprise endpoint technologies.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for ...

XCEED

Senior Technical Support Specialist

Raleigh, NC · On-site

... Engineer to provide advanced support, lead projects, and consult with small-to-midsize business clients. Responsibilities : • Provide Tier 2/3 support for desktops, servers, networks, cloud ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Raleigh, NC

Desktop Support Engineer information

See Raleigh, NC salary details

$9

$26

$44

How much do desktop support engineer jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for desktop support engineer in Raleigh, NC is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.90 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

Is desktop support a good entry-level job?

Desktop Support Engineer roles are often suitable as entry-level positions because they require basic technical skills, knowledge of operating systems, and troubleshooting abilities. These jobs provide hands-on experience with hardware, software, and customer service, making them a common starting point in IT careers.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in enterprise environments can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized technical expertise.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Raleigh, NC? The most popular types of Desktop Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Desktop Support Engineer jobs in Raleigh, NC? For Desktop Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Desktop Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Support Engineer jobs? Cities near Raleigh, NC with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 66% Full Time, 6% Part Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,580 per year, or $26.2 per hour.
Azure Virtual Desktop Engineer

Azure Virtual Desktop Engineer

Nam Info Inc

Raleigh, NC • On-site

Other

Re-posted 4 days ago

Job description

Role Name - Azure VDI Midpoint Engineer

Location: Raliegh, NC

Duration: 6 Months

ROLE_DESCRIPTION

This role is for a contingent resource to function as a mid-level engineer as part of Enact Mortgage Insurance's User Services sub organization providing support to key strategic solutions. This role focuses on Azure Virtual Desktop (AVD / VDI), Microsoft Windows, macOS, Intune, Autopilot, SCCM, Jamf, and automation through PowerShell. The engineer will provide operational stability, act as an escalation point, and contribute to modern endpoint management strategies that drive a secure, scalable, and efficient user experience.

Skills: Digital : Microsoft Azure~Windows Powershell~Digital : Citrix Virtual Apps & Desktops~Desktop Management - Infrastructure Services (IS)~EUCS_TOOLS_SCCM

Experience Required: 8-10

QUALIFICATIONS

  • Raleigh, NC onsite resource
  • 3 5+ years of experience supporting enterprise endpoint technologies.
  • Hands on experience with Azure Virtual Desktop (AVD / VDI) environments.
  • Strong expertise with Microsoft Windows 10/11 administration.
  • Experience with macOS endpoint administration using Jamf Pro.
  • Demonstrated proficiency with Microsoft Intune and Autopilot.
  • Working knowledge of SCCM (Configuration Manager) in a hybrid environment.
  • Strong PowerShell skills for automation, scripting, and system integration.
  • Excellent troubleshooting and root cause analysis skills.

Strong communication skills and ability to work effectively with cross functional teams.

RESPONSIBILITIES

  • Support and maintain Azure Virtual Desktop environments, session hosts, images, scaling plans, and FSLogix profiles.
  • Troubleshoot AVD connectivity, performance, and application issues.
  • Collaborate with cloud and infrastructure teams to optimize capacity, performance, and security.
  • Provide Tier 3 operational support for enterprise Windows and Mac endpoints.
  • Maintain and enhance endpoint configuration baselines, policies, and compliance standards.
  • Implement OS updates, security patches, and device health monitoring processes.
  • Administer Jamf Pro for macOS fleet management, including profiles, packages, scripts, patching, and enrollment workflows.
  • Align macOS platform support with enterprise compliance and security requirements.
  • Develop, maintain, and improve PowerShell scripts to automate tasks across AVD, Intune, SCCM, and general endpoint operations.
  • Create repeatable automation for provisioning, reporting, compliance checks, and remediation.
  • Serve as an escalation point for End User Services and cross functional IT teams.
  • Participate in on call rotation for critical endpoint infrastructure support.
  • Document processes and maintain internal technical knowledgebases.
  • Engage in continuous improvement for service stability and user experience.
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About NAM Info

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

2000

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