ZipRecruiter

Log In

1

Desktop Support Engineer Ii Jobs (NOW HIRING)

aptlogix LLC

Desktop Support Engineer

Wilmington, DE · On-site

Role: Deskside Support Engineers Durations: 6 Months+ Deskside Support - Key Responsibilities 1 ... Support for back-office users and new joiner onboarding process. 2 Front Office & VIP Support ...

Forhyre

Onsite Desktop Support Engineer

New York, NY · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Balin Technologies

Desktop Support Engineer

Nashua, NH · On-site

Desktop Support Team Lead/ Level 2 Technical Support Location: Boston, MA(02111) Onsite The Desktop Support Team Lead oversees the daily operations of the Level 2 technical support team within an ...

twoharbors

Desktop Support Engineer

Minneapolis, MN

$65K - $80K/yr

Desktop Engineers have primary responsibility for delivery of services required to install ... Associate degree in relevant field with 2+ years technical support experience or 4+ years of ...

next page

Showing results 1-20

All JobsDesktop Support Engineer Ii Jobs

Desktop Support Engineer II information

See salary details

$10

$26

$45

How much do desktop support engineer ii jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for desktop support engineer ii in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a Level 2 desktop support job description?

A Level 2 Desktop Support Engineer provides advanced technical assistance for hardware, software, and network issues that cannot be resolved at the first level. They troubleshoot complex problems, perform system upgrades, and may configure or install new equipment, often using remote support tools and maintaining documentation. This role typically requires strong technical skills, knowledge of operating systems, and relevant certifications such as CompTIA A+ or Network+.

What is L2 support salary?

The salary for a Desktop Support Engineer II, which often involves providing Level 2 technical support, typically ranges from $50,000 to $75,000 annually depending on experience, location, and company size. Professionals with certifications like CompTIA A+ or Microsoft Certified can command higher pay, and the role may require troubleshooting hardware, software, and network issues in a corporate environment.

What is an L2 desktop support engineer?

An L2 desktop support engineer is a technical professional responsible for resolving complex hardware and software issues that cannot be fixed by Level 1 support. They typically have advanced troubleshooting skills, knowledge of operating systems, and may use tools like remote support software to diagnose and resolve problems efficiently.

What is the difference between Desktop Support Engineer Ii vs Desktop Support Engineer I?

AspectDesktop Support Engineer IiDesktop Support Engineer I
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
Experience1-3 years0-1 year
Work EnvironmentHelpdesk, onsite, remoteHelpdesk, onsite
ResponsibilitiesAdvanced troubleshooting, minor network issuesBasic hardware/software support

The main difference between a Desktop Support Engineer Ii and a Desktop Support Engineer I is experience level and scope of responsibilities. The Ii typically handles more complex issues and requires more certifications and experience, whereas the I focuses on basic support tasks. Both roles are common in IT support environments and serve similar industries.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer II, and why are they important?

To thrive as a Desktop Support Engineer II, you need a solid understanding of operating systems, hardware troubleshooting, and network basics, typically supported by an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft MCP are commonly expected. Strong customer service, problem-solving abilities, and effective communication skills help you address end-user issues efficiently. These skills ensure timely resolution of technical problems and contribute to smooth daily operations within an organization.

What are Desktop Support Engineer II responsibilities?

A Desktop Support Engineer II is responsible for providing technical support to end-users for computer hardware, software, and network-related issues. They handle escalated support tickets, troubleshoot more complex problems, perform system upgrades, and help maintain IT infrastructure. Additionally, they assist with user account management, software installations, and ensure security protocols are followed. This role typically requires strong problem-solving skills, experience with various operating systems, and excellent communication abilities.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries like technology or finance. Executive or lead engineering roles often include compensation packages that reach or exceed this level, particularly with bonuses and stock options.

What are some typical challenges faced by a Desktop Support Engineer II, and how can they be effectively managed?

Desktop Support Engineer II professionals often encounter complex technical issues that require deeper troubleshooting skills, such as resolving persistent software conflicts or network connectivity problems. They may also face the challenge of managing multiple high-priority requests simultaneously, necessitating strong organizational and communication skills. Effective management involves staying current with emerging technologies, leveraging documentation, and collaborating closely with other IT teams to escalate and resolve advanced issues promptly.
More about Desktop Support Engineer II jobs
What job categories do people searching Desktop Support Engineer Ii jobs look for? The top searched job categories for Desktop Support Engineer Ii jobs are:
Desktop Support Engineer II jobs near you
Infographic showing various Desktop Support Engineer Ii job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Engineer

Desktop Support Engineer

LaBine and Associates

Houston, TX • On-site

Full-time

Posted 16 days ago

Job description

Job Summary:
The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations.
The ideal candidate is a high-accountability IT generalist with strong troubleshooting abilities, excellent communication skills, and the confidence to operate independently in a dynamic environment. This person thrives in a customer-facing setting, collaborates effectively with remote technical teams, and proactively identifies opportunities to improve system reliability and user experience.
Key Responsibilities:
Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup
Own onsite incident triage and resolution; document work thoroughly in the ticketing system
Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)
Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes
Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up
Identify recurring issues and contribute to root-cause analysis and long-term remediation
Maintain a professional onsite presence and build strong rapport with end users and stakeholders
Qualifications:
3-5 years of experience in desktop support, helpdesk, or field support
Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination
Strong technical troubleshooting skills across diverse IT environments
Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools
Ability to work independently, manage priorities, and maintain high accountability in a client-facing environment
LaBine and Associates logo

About LaBine and Associates

Sourced by ZipRecruiter

LaBine and Associates is a full service talent acquisition firm specializing in executive search for a myriad of industries. Through our partnerships with experienced associates, we can also provide staffing support, expert consultants, and interim executives for your company’s needs. We have deep industry knowledge with understanding in multiple industries. Our specialists include experts in banking/finance, HR/Legal, Technology, Health Care, Life Sciences, Engineering, Energy, Supply Chain, Mining, Agribusiness and manufacturing.

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

San Mateo, CA, US

Year founded

2013

Social media

FacebookTwitter

View All LaBine and Associates Jobs

Apply