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Desktop Support Engineer Ii Jobs (NOW HIRING)

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Desktop Support Engineer We are seeking an experienced Desktop Support Engineer with 8-10 years of experience providing enterprise desktop support. The ideal candidate will be responsible for ...

Quartz

Desktop Support Engineer

Madison, WI · On-site

$56K - $70K/yr

Quartz is looking for a Desktop Support Engineer (Tier 2 & 3 Support) to join our IT team and help shape the future of our workplace technology environment. You'll leverage technologies such as SCCM ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Quartz

Desktop Support Engineer

Madison, WI · On-site

$56K - $70K/yr

Quartz is looking for a Desktop Support Engineer (Tier 2 & 3 Support) to join our IT team and help shape the future of our workplace technology environment. You'll leverage technologies such as SCCM ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

AHEAD

Desktop Support Engineer

Libertyville, IL · On-site

AHEAD builds platforms for digital business and is seeking a Desktop Support Engineer to serve as a point of contact for end users. This role involves troubleshooting user support incidents ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

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All JobsDesktop Support Engineer Ii Jobs

Desktop Support Engineer II information

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$10

$26

$45

How much do desktop support engineer ii jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for desktop support engineer ii in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a Level 2 desktop support job description?

A Level 2 Desktop Support Engineer provides advanced technical assistance for hardware, software, and network issues that cannot be resolved at the first level. They troubleshoot complex problems, perform system upgrades, and may configure or install new equipment, often using remote support tools and maintaining documentation. This role typically requires strong technical skills, knowledge of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Professional.

What is L2 support salary?

The salary for a Desktop Support Engineer II, which often corresponds to Level 2 support roles, typically ranges from $50,000 to $70,000 annually depending on experience, location, and company size. L2 support involves troubleshooting more complex issues and may require knowledge of operating systems, networking, and remote tools.

What is an L2 desktop support engineer?

An L2 desktop support engineer is a technical professional responsible for resolving complex hardware and software issues that cannot be fixed by Level 1 support. They typically have advanced troubleshooting skills, knowledge of operating systems, and may use tools like remote support software to diagnose and resolve problems efficiently.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, highly experienced or specialized IT professionals in senior roles, such as enterprise IT managers or cybersecurity directors, can reach or exceed $500,000 annually. Achieving this level typically requires advanced certifications, extensive experience, and leadership responsibilities in large organizations.

What is the difference between Desktop Support Engineer Ii vs Desktop Support Engineer I?

AspectDesktop Support Engineer IiDesktop Support Engineer I
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
Experience1-3 years0-1 year
Work EnvironmentHelpdesk, onsite, remoteHelpdesk, onsite
ResponsibilitiesAdvanced troubleshooting, minor network issuesBasic hardware/software support

The main difference between a Desktop Support Engineer Ii and a Desktop Support Engineer I is experience level and scope of responsibilities. The Ii typically handles more complex issues and requires more certifications and experience, whereas the I focuses on basic support tasks. Both roles are common in IT support environments and serve similar industries.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer II, and why are they important?

To thrive as a Desktop Support Engineer II, you need a solid understanding of operating systems, hardware troubleshooting, and network basics, typically supported by an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft MCP are commonly expected. Strong customer service, problem-solving abilities, and effective communication skills help you address end-user issues efficiently. These skills ensure timely resolution of technical problems and contribute to smooth daily operations within an organization.

What are Desktop Support Engineer II responsibilities?

A Desktop Support Engineer II is responsible for providing technical support to end-users for computer hardware, software, and network-related issues. They handle escalated support tickets, troubleshoot more complex problems, perform system upgrades, and help maintain IT infrastructure. Additionally, they assist with user account management, software installations, and ensure security protocols are followed. This role typically requires strong problem-solving skills, experience with various operating systems, and excellent communication abilities.

What are some typical challenges faced by a Desktop Support Engineer II, and how can they be effectively managed?

Desktop Support Engineer II professionals often encounter complex technical issues that require deeper troubleshooting skills, such as resolving persistent software conflicts or network connectivity problems. They may also face the challenge of managing multiple high-priority requests simultaneously, necessitating strong organizational and communication skills. Effective management involves staying current with emerging technologies, leveraging documentation, and collaborating closely with other IT teams to escalate and resolve advanced issues promptly.
More about Desktop Support Engineer II jobs
What job categories do people searching Desktop Support Engineer Ii jobs look for? The top searched job categories for Desktop Support Engineer Ii jobs are:
Desktop Support Engineer II jobs near you
Infographic showing various Desktop Support Engineer Ii job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 73% Full Time, 11% Part Time, 1% Temporary, and 14% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer - L3

Forhyre

Downers Grove, IL • On-site

Full-time

Re-posted 24 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude