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Desktop Support Engineer Ii Jobs (NOW HIRING)

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Trintech

Desktop Support Engineer II

Plano, TX

Work with vendor support contacts to resolve technical issues within the desktop environment. * Complete regular training and process refreshes to ensure compliance with company IT policies, security ...

aptlogix LLC

Desktop Support Engineer

Manhattan, NY · On-site

Desktop Support Engineers Durations: 6 Months+ Location: New York City, NY Deskside Support - Key ... Support for back-office users and new joiner onboarding process. 2 Front Office & VIP Support ...

Astir IT Solutions

Desktop Support Engineer

Irvine, CA · On-site

The Desktop Support Engineer will be responsible for providing hands-on IT support for end-user devices, workplace technology, and office infrastructure services at onsite locations in the USA. The ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

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Desktop Support Engineer II information

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$10

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How much do desktop support engineer ii jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for desktop support engineer ii in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a Level 2 desktop support job description?

A Level 2 Desktop Support Engineer provides advanced technical assistance for hardware, software, and network issues that cannot be resolved at the first level. They troubleshoot complex problems, perform system upgrades, and may configure or install new equipment, often using remote support tools and maintaining documentation. This role typically requires strong technical skills, knowledge of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Professional.

What is L2 support salary?

The salary for a Desktop Support Engineer II, which often corresponds to Level 2 support roles, typically ranges from $50,000 to $70,000 annually depending on experience, location, and company size. L2 support involves troubleshooting more complex issues and may require knowledge of operating systems, networking, and remote tools.

What is an L2 desktop support engineer?

An L2 desktop support engineer is a technical professional responsible for resolving complex hardware and software issues that cannot be fixed by Level 1 support. They typically have advanced troubleshooting skills, knowledge of operating systems, and may use tools like remote support software to diagnose and resolve problems efficiently.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, highly experienced or specialized IT professionals in senior roles, such as enterprise IT managers or cybersecurity directors, can reach or exceed $500,000 annually. Achieving this level typically requires advanced certifications, extensive experience, and leadership responsibilities in large organizations.

What is the difference between Desktop Support Engineer Ii vs Desktop Support Engineer I?

AspectDesktop Support Engineer IiDesktop Support Engineer I
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
Experience1-3 years0-1 year
Work EnvironmentHelpdesk, onsite, remoteHelpdesk, onsite
ResponsibilitiesAdvanced troubleshooting, minor network issuesBasic hardware/software support

The main difference between a Desktop Support Engineer Ii and a Desktop Support Engineer I is experience level and scope of responsibilities. The Ii typically handles more complex issues and requires more certifications and experience, whereas the I focuses on basic support tasks. Both roles are common in IT support environments and serve similar industries.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer II, and why are they important?

To thrive as a Desktop Support Engineer II, you need a solid understanding of operating systems, hardware troubleshooting, and network basics, typically supported by an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft MCP are commonly expected. Strong customer service, problem-solving abilities, and effective communication skills help you address end-user issues efficiently. These skills ensure timely resolution of technical problems and contribute to smooth daily operations within an organization.

What are Desktop Support Engineer II responsibilities?

A Desktop Support Engineer II is responsible for providing technical support to end-users for computer hardware, software, and network-related issues. They handle escalated support tickets, troubleshoot more complex problems, perform system upgrades, and help maintain IT infrastructure. Additionally, they assist with user account management, software installations, and ensure security protocols are followed. This role typically requires strong problem-solving skills, experience with various operating systems, and excellent communication abilities.

What are some typical challenges faced by a Desktop Support Engineer II, and how can they be effectively managed?

Desktop Support Engineer II professionals often encounter complex technical issues that require deeper troubleshooting skills, such as resolving persistent software conflicts or network connectivity problems. They may also face the challenge of managing multiple high-priority requests simultaneously, necessitating strong organizational and communication skills. Effective management involves staying current with emerging technologies, leveraging documentation, and collaborating closely with other IT teams to escalate and resolve advanced issues promptly.
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Desktop Support Engineer II jobs near you

Desktop Support Engineer

Tabush

Manhattan, NY • On-site

$70K - $90K/yr

Full-time

Posted 21 days ago

Job description

Job Title: Desktop Support Engineer
Watch a quick 60-second video about this role: https://somup.com/cO1UovVnlG6
About Us
We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help them simplify, secure and enhance their IT. Our core values are care, innovation, integrity and teamwork. We live by these values every day in how we support our clients and each other.
About the Role
We're seeking an experienced Desktop Support Engineer with a strong MSP background supporting desktops, end users, and business applications. You'll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments.
Key Responsibilities
  • Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business apps)
  • Troubleshoot and resolve advanced workstation, networking, and peripheral problems
  • Manage Microsoft 365 and Azure AD environments, including security, access, and policies
  • Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
  • Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
  • Provide white-glove support for VIP users and executives
  • Contribute to documentation, process improvements, and team knowledge sharing

Required Experience & Skills
  • 4+ years in an MSP or IT environment
  • Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD
  • Strong troubleshooting across desktops, applications, networks, and security tools
  • Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)
  • Excellent English communication skills - written and spoken

We strongly encourage applicants to include a short introduction video, as it significantly strengthens your application.

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