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Desktop Support Coordinator Jobs (NOW HIRING)

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

Desktop Support Location : Columbus, Nebraska This position assists Customer with technical support ... feet coordination efforts 6. Assist on Incident and Problem management activities 7. Taking ...

Fisec Global

Desktop Support

Salt Lake City, UT · On-site

$20 - $25/hr

Desktop Support Location : Sal Lake City UT(onsite) This position assists Customer with technical ... feet coordination efforts 6. Assist on Incident and Problem management activities 7. Taking ...

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

Desktop Support Location : Columbus, Nebraska This position assists Customer with technical support ... feet coordination efforts 6. Assist on Incident and Problem management activities 7. Taking ...

Dutech Systems

Desktop Support Technician

Zanesville, OH · On-site

$18.75 - $23.75/hr

Dutech Systems is seeking a Desktop Support Technician to provide onsite technical support for end ... coordinating with hardware vendors and service providers. Company : Dutech Systems Inc. Founded in ...

Langley

Desktop Support Manager

Newport News, VA · On-site

$103K - $134K/yr

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations ... Manages and coordinates urgent and complicated support issues. Acts as an escalation point for ...

Cornerstone

Desktop Support Manager

Washington, DC

Hires, manages, coordinates workflow, set schedules, oversees training and professionally develops ... Manages the desktop support queue to ensure all tickets are handled in accordance with our SLA ...

Mastech Digital

Desktop Support Specialist

Minot, ND · On-site

$22 - $28/hr

The supported devices are listed below: - Desktops and laptops Apple Mac OS for remote connectivity (e.g., Citrix), where applicable Printer queue and break/fix coordination iOS devices Android ...

Cornerstone

Desktop Support Manager

New York, NY · On-site

Hires, manages, coordinates workflow, set schedules, oversees training and professionally develops ... Manages the desktop support queue to ensure all tickets are handled in accordance with our SLA ...

Cornerstone

Desktop Support Manager

Chicago, IL · On-site

Hires, manages, coordinates workflow, set schedules, oversees training and professionally develops ... Manages the desktop support queue to ensure all tickets are handled in accordance with our SLA ...

Cornerstone Research

Desktop Support Manager

Boston, MA · On-site

Hires, manages, coordinates workflow, set schedules, oversees training and professionally develops ... Manages the desktop support queue to ensure all tickets are handled in accordance with our SLA ...

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Desktop Support Coordinator information

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How much do desktop support coordinator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for desktop support coordinator in the United States is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Coordinator vs Desktop Support Specialist?

AspectDesktop Support CoordinatorDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOffice settings, coordinating support tasksHelp desk, troubleshooting user issues
Employer UsageIT departments, corporate environmentsIT support teams, service desks
Common Search IntentCoordination, management of support tasksTechnical troubleshooting, user support

The Desktop Support Coordinator primarily manages and coordinates support activities within IT teams, focusing on organization and communication. In contrast, the Desktop Support Specialist directly troubleshoots and resolves technical issues faced by end-users. Both roles require similar certifications and are integral to IT support operations, but their focus areas differ—one on coordination, the other on technical support.

What are some common challenges a Desktop Support Coordinator faces when managing multiple support requests simultaneously?

A Desktop Support Coordinator often manages multiple support tickets at once, which can be challenging when prioritizing urgent issues while ensuring all users receive timely assistance. Balancing immediate technical problems with scheduled maintenance tasks requires strong organizational and communication skills. Coordinators must also collaborate closely with IT teams and end users to resolve issues efficiently, sometimes under tight deadlines. Staying adaptable and maintaining clear documentation helps manage this fast-paced workload effectively.

What are Desktop Support Coordinators?

Desktop Support Coordinators are IT professionals who manage and oversee technical support for computer systems within an organization. They coordinate the response to user issues, assist with hardware and software troubleshooting, and ensure that all desktop computers and related equipment are functioning efficiently. Additionally, they often supervise a team of support technicians, maintain inventory of IT assets, and help implement new technologies or updates. Their role is crucial for maintaining smooth day-to-day operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as a Desktop Support Coordinator, and why are they important?

To thrive as a Desktop Support Coordinator, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong communication, patience, and organizational skills help you effectively assist users and manage multiple support requests. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.
What cities are hiring for Desktop Support Coordinator jobs? Cities with the most Desktop Support Coordinator job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Desktop Support Coordinator jobs? States with the most job openings for Desktop Support Coordinator jobs include:
Desktop Support Coordinator jobs near you

Director, Desktop Support

Raymondjames

Saint Petersburg, FL • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Job Description Summary

Raymond James is seeking a Director of Desktop Support to lead and evolve enterprise support services for a large, regulated, and geographically distributed workforce. This role is responsible for setting direction, ensuring consistent service delivery, and developing leadership capability across the desktop support organization.
The ideal candidate brings strong people leadership, disciplined operational thinking, and the ability to clearly communicate service performance to senior leaders.

Job Description

This position follows our hybrid workstyle policy: expected to be in a Raymond James office location three days per week, with at least one of those days being a Monday or a Friday.

Responsibilities:

Service Strategy and Ownership:

  • Own the enterprise desktop support andendusercomputingoperatingmodel, ensuring reliable, secure, and scalable services.

  • Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James'clientfirstculture.

  • Translatebusiness and employeeexperienceneedsinto practical, measurable support solutions.

Leadership and Team Development:

  • Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, andpeopleleadership.

  • Build strong leadership capability across the organization through mentoring, feedback, and succession planning.

  • Foster a culture of ownership, continuous improvement, and service excellence.

  • Provide guidancefor large, distributedsecondleveldesktop support teams.

Operational Excellence:

  • Drive service performance across productivity, quality, and customer experience metrics.

  • Oversee escalations and leadresponseforhighimpactincidents, including executive communication andpostincidentreview.

  • Ensure consistent execution of onboarding and offboarding support, including device provisioning, access coordination, and documentation.

Data, Reporting, and Communication

  • Provide clear,datadrivenupdates to senior leadership on service performance, risks, trends, and improvement initiatives.

  • Use metrics and analysis to inform decisions, prioritize investments, and guide continuous improvement efforts.

CrossFunctionalPartnership:

  • Partner closely with Infrastructure, Digital Workplace, Cybersecurity, Identity, HR, and other technology teams to align support services with platform roadmaps and security requirements.

  • Ensure desktop support services meet regulatory, security, and audit expectations through strong controls and documentation.

Technology and Environment:

  • Microsoft Windows desktop operating systems.

  • Microsoft 365 ecosystem including Exchange Online, Teams, and OneDrive.

  • Modern desktop and device management platforms, including Microsoft Intune, MDM, and VDI solutions such as Citrix or VMware.

  • IT service management platforms such as ServiceNow.

  • Hybrid and distributed workforce within a regulated financial services environment.

Required Experience:

  • 5+years of experience inendusercomputing or desktop support roles within large enterprise environments.

  • 5 or more years leading people managers in distributed organizations.

  • Proven success scaling support organizations and improving service performance.

  • Strong judgment and the ability to lead through complex operational and incident scenarios.

  • Executive presence and comfort communicating with senior leaders.

Preferred:

  • Experience in financial services or other regulated industries.

  • Background driving service maturity, process standardization, and automation initiatives.

Preferred Certifications:

  • ITIL Foundation or higher.

  • Microsoft or endpoint management certifications are a plus

Key Leadership Competencies:

  • Service Leadership:Holds teams accountable for reliable,clientfocusedoutcomes.

  • People Development:Builds strong leaders and sustainable teams.

  • Operational Discipline:Establishesclear processes and governance.

  • DataDrivenThinking:Uses insight and metrics to guide action.

  • Executive Communication:Communicates clearly, calmly, and confidently.

  • Collaboration:Partners effectively across technology and business teams.

  • Accountability:Owns outcomes and drivesfollow through

  • Continuous Improvement:Advances service maturity whilemaintainingstability.

Education

Bachelor's: Computer and Information Science, Bachelor's: Information Technology, High School (HS) (Required)

Work Experience

General Experience - More than 15 years, Manager Experience - 10 to 15 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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