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Desktop Services Manager Jobs in Silver Spring, MD

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Title: Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Title: Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Venturegloballng

Desktop Engineer

Arlington, VA · On-site

$103K - $117K/yr

The company's Louisiana-based export projects service the global demand for North American natural ... Manage and deploy IT desktop assets * Complete daily support tickets * Document new and existing IT ...

Venture Global, Inc.

Desktop Engineer

Arlington, VA · On-site

$103K - $117K/yr

The company's Louisiana-based export projects service the global demand for North American natural ... Manage and deploy IT desktop assets * Complete daily support tickets * Document new and existing IT ...

KBR

Senior VIP Desktop Support Technician

Washington, DC

$23 - $29.25/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... IT service management processes. Operational Excellence * Identify recurring issues and ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... IT service management processes. Operational Excellence * Identify recurring issues and ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

... Mac OS Management. * Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where ...

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Desktop Services Manager information

See Silver Spring, MD salary details

$21.7K

$86.4K

$130.3K

How much do desktop services manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for desktop services manager in Silver Spring, MD is $86,430.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $98,700.00 per year, depending on experience, location, and employer.

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What are popular job titles related to Desktop Services Manager jobs in Silver Spring, MD? For Desktop Services Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Silver Spring, MD look for? The top searched job categories for Desktop Services Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Desktop Services Manager jobs? Cities near Silver Spring, MD with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

System Administrator Level 2 (Desktop Services) - MD

Carson Solutions

Annapolis Junction, MD • On-site

$152K/yr

Full-time

Re-posted 12 days ago

Job description

LOCATION: Annapolis Junction, MD | Monday thru Friday

Position requires an active TS/SCI with polygraph level clearance. US citizenship is required.

DUTIES AND RESPONSIBILITIES

Provide support for implementation, troubleshooting and maintenance of IT systems.

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

Manage the daily activities of configuration and operation of IT systems.

Aid users in accessing and using IT systems.

Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers.

Optimize system operations and resource utilization and perform system capacity analysis and planning.

Provide in-depth experience in trouble-shooting IT systems,

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

EXPERIENCE

Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Experience with RHEL, CentOS, Rocky, SLES, Ubuntu.

OS Installation, file system configuration, TCP/IP networking, operating system application troubleshooting, BASH scripting, software compilation and install.

Understanding HPC architecture, knowledge about high-speed networks such as InfiniBand, Slingshot.

Familiarity with Jira, Confluence, Grafana, Prometheus, Nagios, Slurm, git, Salt, Ansible.

Good troubleshooting skills.

REQUIREMENTS

Position requires an active TS/SCI with polygraph level clearance. US citizenship is required.

IAT Level II Certification Required.

Bachelor's degree in technical discipline from an accredited college or university is required.

Salary:

The likely salary range is up to $152K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

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