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Desktop Manager Jobs in Edgerton, WI (NOW HIRING)

Syntricate Technologies

Systems Architect III

Madison, WI · On-site

$244.90K/yr

... Desktop Infrastructure (VDI), multi-factor authentication, storage, backup, PowerShell scripting, and other off-the-shelf applications. The selected candidate will work closely with project managers ...

Standard Process

System Support Analyst

Palmyra, WI · On-site

The Opportunity Under the direction of the Manager, Service Desk, the System Support Analyst ... Support the creation, testing, deployment, and rollout of new operating system images for desktops ...

NannyPod

State Area Manager - Wisconsin

Madison, WI · On-site

Managers are responsible for networking with families who need part time or full time nannies. You ... Laptop \/ Desktop \n \n \n Benefits NannyPod Offers Excellent Benefits \n \n * 250 Shares per ...

NannyPod

Nanny Agency Manager - Madison WI

Madison, WI · On-site

Laptop / Desktop Benefits NannyPod offers a vast array of benefits and help. * Recruitment Platform * Corporate Email * Corporate Website * Corporate Management Access (CRM, Calendar Bookings, Video ...

HMG Careers

Remote Sales Specialist

Madison, WI · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Janesville, WI · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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Desktop Manager information

See Edgerton, WI salary details

$19.1K

$76.2K

$114.9K

How much do desktop manager jobs pay per year?

As of May 27, 2026, the average yearly pay for desktop manager in Edgerton, WI is $76,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $87,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What cities near Edgerton, WI are hiring for Desktop Manager jobs? Cities near Edgerton, WI with the most Desktop Manager job openings:
Desktop Manager jobs near you
Help Desk Support Technician

Help Desk Support Technician

Blackhawk Technical College

Janesville, WI • On-site

$18.50 - $24.75/hr

Temporary

Posted 21 days ago

Job description

Overview

Responsible for providing technical support and assistance for end users of technology services systems to include computers and mobile devices, AV technologies, telephone, and network systems. Duties include answering help desk calls and walk-ins; troubleshooting and resolving hardware and software problems; installing hardware and software; maintaining records and logs; troubleshooting network and telephone problems; monitoring, testing, and documenting network infrastructure; and first-line support for flexible education technology and learning management systems. This position works cooperatively with all College, along with students, visitors, contractors, and vendors to ensure the proper support of IT systems.

This position will be open until filled, with a first review date of May 25, 2026. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Responsibilities

Help Desk Services

  • Provide help desk support via telephone, personal contact, and remote assistance to employees, students, and public visitors. Customers of IT support include remote users utilizing virtual systems and remote-specific tools as well as flexible education technologies.
  • Talk with users to determine the root cause of specific problems and errors and provide solutions or direction for next steps.
  • Perform troubleshooting, diagnostic testing, and investigation of computer hardware, network, audio visual, telephone, and supported application issues and perform hardware and communication connection repairs to resolve problems.
  • Install and update software on desktop computers, laptops, and tablets/mobile phones, manually and using software deployment tools.
  • Utilize a work order software system to accurately log and manage all incoming work orders in a timely manner; conduct problem determination (triage) for the Information Technology Services help desk; prioritize and assign work orders to other areas of IT as appropriate; and log equipment configurations and repairs.
  • Conduct technology orientation sessions for new employees.
  • Maintain records of hardware assets for inventory maintenance.
  • Facilitate a moderate level of IT-related security and user access; assign and maintain confidential information including passwords or other sensitive data.
  • Coordinate with other IT staff and vendors to resolve incidents and fulfill service requests in a timely, prioritized manner; escalate work orders using escalation procedures.
  • Provide a high-quality level of technical service for all customers; maintain quality assurance of work orders with appropriate follow-up.
  • Recommend technical and process changes and improvements to supervisor, escalating issues to appropriate leadership as necessary.
  • Maintain and update Help Desk knowledge base documentation.
  • Collaborate with other IT services members on troubleshooting methods and customer communications.
  • Assist IT Services Manager with projects as assigned.

 Technical Support

  • Configure, install, and support computer hardware of varying platforms (Microsoft and Apple) including desktops, laptops, tablets, peripherals, and mobile phones throughout the college campuses.
  • Configure, install, and support computer software of varying platforms (Microsoft and Apple) including office productivity, virtual desktops and software, multi-factor authentication, mobile device management, flexible education technology, and unique software used by College programs and departments.
  • Perform in-depth testing of supported applications and hardware to resolve problems.
  • Assist with project management and execution (deployment) of annual computer replacements.
  • Coordinate with Network and Systems Engineers in troubleshooting issues and implementing new technologies.
  • Support the administration and day-to-day operations of the work order and print management systems.
  • Monitor reliability of network infrastructure and operating systems on multiple platforms.
  • Investigate hardware problems and perform minor system hardware and communication connection repairs; perform diagnostic testing.
  • Troubleshoot and resolve or escalate audio-visual problems in classrooms, conference rooms, or deskside. Troubleshoot and assist in resolution of telephone problems.

 Provide technical and documentation assistance to ITS management.

  • Provide recommendations for specifications and purchase of hardware and software.
  • Recommend standards, procedures, and techniques to improve the ITS Division and BTC.
  • Consult with technical staff on product integration to provide recommendations to meet customers' business needs.
Qualifications

Knowledge, Skills & Abilities:

  • Knowledge and experience with technical support, help desk operations, or system support.
  • Ability to successfully troubleshoot and resolve complex IT-related hardware and software issues.
  • Ability to analyze problems and situations, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
  • Ability to travel to BTC locations to troubleshoot and resolve issues and to deploy and retrieve hardware.
  • Knowledge of multimedia equipment and presentation technologies.
  • In-depth knowledge and technical skills maintaining desktop/laptop computers in a network system.
  • Knowledge and experience with network system components and enterprise systems (e.g. work order systems, print management systems, account provisioning).
  • Extensive knowledge of computer hardware imaging, Microsoft Windows, and Office applications.
  • Familiarity with configuration of end-user accounts in a Microsoft environment (AD, Azure, M365, MFA).
  • Ability to communicate effectively verbally and in writing with all levels of College staff.
  • Strong interpersonal and customer service skills.
  • Understanding of ITIL concepts.

    • Education and Experience:

  •  Associate Degree in a technology-related field or an equivalent combination of education and work experience.
  • Two (2) years of experience maintaining desktop/laptop computers in a network system environment.
    • Employment Type: TEMPORARY

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