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Desktop Imaging Engineer Jobs in Texas (NOW HIRING)

Crane ChemPharma & Energy

IT Administrator

Montgomery, TX · On-site

... imaging, deployment, and decommissioning • Support backup monitoring and disaster recovery ... Required : • Provide first‑ and second‑level IT support for end users, including desktops ...

ORS Nasco

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

Coordinate with network engineers on infrastructure changes, upgrades, and site expansions ... Experience with Windows 10/11 desktop support and imaging/deployment * Ability to work ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

... Engineering resources, and follow up and escalate to appropriate teams, as necessary. * Support ... with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

... Engineering resources, and follow up and escalate to appropriate teams, as necessary. * Support ... with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and ...

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Desktop Imaging Engineer information

What are some common challenges faced by desktop imaging engineers during large-scale deployments?

Desktop Imaging Engineers often encounter challenges such as hardware compatibility issues, network bandwidth limitations during mass image deployments, and ensuring uniformity across diverse device models. Troubleshooting driver conflicts and managing last-minute updates or software patches can also impact timelines. Collaboration with IT support, network teams, and end users is essential to promptly resolve issues and maintain a smooth deployment process.

What does a desktop imaging engineer do?

A Desktop Imaging Engineer is responsible for creating, maintaining, and deploying standardized operating system images across an organization’s computers. Their work ensures that all company devices have the necessary software, security updates, and configurations for efficient and secure operation. They often use tools like Microsoft SCCM, MDT, or similar platforms to automate image deployment, troubleshoot issues, and support large-scale rollouts. This role is crucial for IT departments to manage endpoints effectively, reduce setup time, and maintain compliance with organizational standards.

What are the key skills and qualifications needed to thrive as a desktop imaging engineer?

A Desktop Imaging Engineer should have expertise in operating system deployment, scripting (such as PowerShell), and experience with imaging tools like Microsoft MDT or SCCM, often supported by a degree in IT or related certifications. Familiarity with endpoint management platforms, automation tools, and troubleshooting hardware and software issues is typically required. Strong problem-solving skills, attention to detail, and effective communication are valuable soft skills in this role. These abilities ensure efficient and consistent workstation deployments, supporting organizational productivity and minimizing technical downtime.

What is the difference between Desktop Imaging Engineer vs Desktop Support Technician?

AspectDesktop Imaging EngineerDesktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentImaging labs, deployment sites, IT departmentsHelp desks, user offices, on-site support
Primary ResponsibilitiesCreating and deploying system images, OS installationsTroubleshooting hardware/software issues, user support
Industry UsageIT departments in corporate, government, educationIT support teams across various industries

The Desktop Imaging Engineer focuses on creating and deploying system images and operating system setups, while the Desktop Support Technician provides direct user support and troubleshooting. Both roles require similar certifications but differ mainly in scope and daily tasks.

What are popular job titles related to Desktop Imaging Engineer jobs in Texas? For Desktop Imaging Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Desktop Imaging Engineer jobs in Texas look for? The top searched job categories for Desktop Imaging Engineer jobs in Texas are:
What cities in Texas are hiring for Desktop Imaging Engineer jobs? Cities in Texas with the most Desktop Imaging Engineer job openings:
Desktop Imaging Engineer jobs near you

Tier 2 Help Desk Specialist

Systems Engineering Solutions Corporation

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Years of Experience: 3 years of experience
Education Requirements:Bachelor's degree in IT, Computer Science, or related discipline
Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These services are responsible for delivering IT services to approximately 1,350 government employees and contractors nationwide. The program provides expertise necessary for the delivery of secure, reliable, and scalable IT services that are responsive to the agencies evolving business and mission needs.
Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms. This role requires expertise with tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and communication skills to resolve complex hardware, software, and network issues. The Tier 2 Specialist partners with Tier 1 staff to improve first-call resolution, collaborates with Tier 3 engineers on root cause and long-term fixes, and ensures compliance with SLAs and security standards while delivering high-quality service to end users.
Responsibilities:
  • Incident Support
  • Communicate effectively with end users and stakeholders regarding issue status and resolution progress.
  • Supports the escalation of tickets from Tier 1 for advanced troubleshooting of endpoint/desktop management, messaging, collaboration, and business applications.
  • Diagnose and resolve hardware, software, and network problems through in-depth analysis and troubleshooting.
  • Collaborate with Tier 3 and engineering teams for problem resolution, system upgrades, and long-term corrective actions.
  • Manage incident lifecycle from escalation through resolution, ensuring adherence to SLAs and proper documentation.
  • Endpoint Management
  • Manage endpoint compliance and patching via Intune and SCCM; remediate vulnerabilities flagged by Nessus scans.
  • Perform OS imaging and encryption (BitLocker) for new deployments and refresh cycles.
  • Provides laptop/desktop/phone support and provisioning. Access Control
  • Administer identity and access controls in Active Directory, Azure AD/Entra, and Okta; enforce MFA and conditional access policies.
  • Service Requests and Support
  • Support collaboration platforms (Teams, SharePoint, Exchange Online) including VIP queue handling and white-glove support.
  • Quality and Performance Develop, maintain, and update knowledge articles
  • Maintain accurate SLA/OLA reporting using ServiceNow dashboards; contribute to continual improvement register
  • Analyze recurring incidents to identify root causes and recommend process or technology improvements.
  • Analyzes recurring issues to identify potential areas for improvement within systems or processes.
  • Provide mentoring and technical guidance to Tier 1 staff to improve first-call resolution rates.

Requirements
• Bachelor's degree in IT, Computer Science, or related discipline or four additional years of experience if no degree
• 3+ years of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities
• Experience with remote desktop tools, ticketing systems, and ITSM platforms (e.g., ServiceNow, Remedy, Jira).
• Strong working knowledge of endpoint/desktop management, messaging, collaboration, and business applications.
• Ability to obtain public trust security clearance
• Experience with Microsoft Intune and/or SCCM/MECM
• Proficiency in Active Directory, Azure AD/Entra, and/or Okta for identity lifecycle and MFA
• Experience using ServiceNow or alternative IT Service Management / Ticketing system
Familiarity with Microsoft 365 collaboration stack (Teams, Exchange Online, SharePoint)
Preferred Skills
CompTIA A+, HDI Desktop Support Technician, ITIL v4 Foundations, Microsoft Certified: Endpoint Administrator Associate, ServiceNow System Administrator
Soft Skills:
§ Analytical Thinking: Quickly identifies technical problems and determines effective solutions.
§ Customer Focus: Maintains professionalism and empathy while resolving complex or escalated user issues.
§ Communication: Clearly explains technical concepts to non-technical users and writes concise documentation.
§ Collaboration: Works closely with cross-functional teams and mentors junior support staff.
§ Time Management: Prioritizes and manages multiple open tickets to meet response and resolution SLAs.
§ Adaptability: Responds effectively to changing technologies and evolving support environments.
§ Attention to Detail: Accurately documents troubleshooting steps and resolutions in ticketing systems.
§ Initiative: Proactively identifies opportunities to improve systems, processes, and user experiences.
Benefits
SES provides a competitive salary and the following benefits:
  • Medical
  • Dental
  • Vision
  • AD&D
  • STD
  • LTD
  • Company paid Life Insurance
  • 401k with employer contribution
  • Paid Time Off
  • Pet Insurance

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