Desktop Engineer Two Jobs in Tennessee (NOW HIRING)

Job Summary:
St. Jude Children's Research Hospital is dedicated to advancing life-saving care and research. The Infrastructure Engineer I supports the planning, design, implementation, and ongoing management of end-user computing environments and IT infrastructure, ensuring solutions are secure and reliable.
Responsibilities:
• Provide Tier 1/2 end user support for hardware, software, and connectivity issues, ensuring timely resolution and high customer satisfaction.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and standard business applications.
• Support onboarding and offboarding activities, including user account setup, access provisioning, and system configuration.
• Document incidents, service requests, and resolutions in the service management system while adhering to SLAs.
• Contribute to knowledge base documentation and support continuous improvement of IT support processes.
• Assist with provisioning, configuration, deployment, and support of end user devices including laptops, desktops, and mobile devices.
• Maintain standard device images, configurations, and software packages in alignment with security and compliance requirements.
• Support device lifecycle processes including inventory tracking, asset management, refresh cycles, and decommissioning.
• Ensure devices are properly enrolled and managed through endpoint management tools (e.g., MDM/endpoint management platforms).
• Coordinate with internal teams for device procurement, staging, and distribution.
• Provide general on-site IT support, including statistical software installations and application support.
• Contribute to IT infrastructure/network projects/operations as directed.
• Provide customer solutions around infrastructure/network in line with defined service level commitments.
• Consolidate and communicate KPIs and activity tracking indicators with team and business stakeholders as requested.
• Respond to security incidents and escalate as appropriate to ensure timely resolution.
• Assist in creating capacity planning and utilization reports for own area.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Engineering, Business or related field of study required.
• Provide Tier 1/2 end user support for hardware, software, and connectivity issues, ensuring timely resolution and high customer satisfaction.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and standard business applications.
• Support onboarding and offboarding activities, including user account setup, access provisioning, and system configuration.
• Document incidents, service requests, and resolutions in the service management system while adhering to SLAs.
• Contribute to knowledge base documentation and support continuous improvement of IT support processes.
• Assist with provisioning, configuration, deployment, and support of end user devices including laptops, desktops, and mobile devices.
• Maintain standard device images, configurations, and software packages in alignment with security and compliance requirements.
• Support device lifecycle processes including inventory tracking, asset management, refresh cycles, and decommissioning.
• Ensure devices are properly enrolled and managed through endpoint management tools (e.g., MDM/endpoint management platforms).
• Coordinate with internal teams for device procurement, staging, and distribution.
• Provide general on-site IT support, including statistical software installations and application support.
• Contribute to IT infrastructure/network projects/operations as directed.
• Provide customer solutions around infrastructure/network in line with defined service level commitments.
• Consolidate and communicate KPIs and activity tracking indicators with team and business stakeholders as requested.
• Respond to security incidents and escalate as appropriate to ensure timely resolution.
• Assist in creating capacity planning and utilization reports for own area.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.
Preferred:
• Master's degree preferred.
• Some experience and/or understanding of supporting IT infrastructure and service delivery preferred.
• Familiarity with Active Directory and SharePoint preferred.
Company:
St. Founded in 1962, the company is headquartered in Memphis, USA, with a team of 5001-10000 employees. The company is currently Late Stage.