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Desktop Engineer Two Jobs in Ohio (NOW HIRING)

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ... Working knowledge of server and desktop virtualization * Familiar with cloud business apps ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ... Working knowledge of server and desktop virtualization * Familiar with cloud business apps ...

Cypress HCM

Quality Engineer

Cincinnati, OH

$75K - $85K/yr

... two Quality Engineers to join a growing technology team -- one to replace a retiring member and ... Experience testing desktop, web, mobile, and API-based applications. * Familiarity with CI/CD ...

Applied Research Solutions

Senior DevOps Engineer

Dayton, OH · Remote

$122K - $157K/yr

... desktops and enterprise workloads. The Senior DevOps Engineer will enforce security compliance ... Active Security+ Certification (or equivalent DoD 8570 IAT Level II certification) * Ability to ...

Base-2 Solutions

Systems Administrator 4

Dayton, OH · On-site

Responsibilities : • Perform systems administration of desktop and server systems connected to ... Base-2 Solutions is a technology company that provides technical solutions for software engineering ...

Logically, Inc.

Managed Services Engineer I

Dublin, OH · On-site

Position requires an on-call rotation every 2 months. Job Duties & Responsibilities: * Manage the ... Installation of hardware to desktops, laptops, and servers. Including ram, storage drive, and ...

Astemo Ltd

Plant IT Support Engineer

Blanchester, OH · On-site

Provide desktop and end-user support, including troubleshooting hardware, software, printers ... Associate's degree, applicable certifications, or equivalent IT experience Experience: 2-5 years of ...

Logically

Managed Services Engineer I

Dublin, OH · On-site

... to desktops, laptops, and servers. Including ram, storage drive, and graphics upgrades. • ... every 2 months. Qualifications : Required : • Experience in LAN/WAN and basic network ...

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All JobsDesktop Engineer Two JobsDesktop Engineer Two Jobs in Ohio

Desktop Engineer Two information

What is a Tier 2 desktop support job description?

A Tier 2 desktop support technician provides advanced technical assistance for hardware, software, and network issues that cannot be resolved by Tier 1 support. They troubleshoot complex problems, perform system upgrades, and may use remote support tools, often requiring knowledge of operating systems, troubleshooting skills, and relevant certifications. The role typically involves working in a help desk environment with a focus on resolving escalated user issues efficiently.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Desktop Engineer Two role typically refers to the probation or trial period that employers may set, often lasting around three months, during which performance is evaluated before confirming permanent employment. During this time, employees are usually expected to demonstrate proficiency with desktop support, troubleshooting, and relevant tools like remote management software. Completing this period successfully can lead to benefits such as job stability and potential salary increases.

What engineer makes 500,000 a year?

While most desktop engineers earn significantly less, highly experienced or specialized professionals in senior or executive roles within IT or technology companies can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or profit sharing. Such compensation typically requires extensive expertise, certifications, and leadership responsibilities.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are good second jobs for engineers?

For a Desktop Engineer Two, good second jobs include freelance IT support, technical consulting, or remote troubleshooting roles that leverage technical skills. These positions often offer flexible hours and can be done outside regular work schedules, making them suitable for engineers seeking additional income or experience in related areas.
What are popular job titles related to Desktop Engineer Two jobs in Ohio? For Desktop Engineer Two jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer Two jobs in Ohio look for? The top searched job categories for Desktop Engineer Two jobs in Ohio are:
What cities in Ohio are hiring for Desktop Engineer Two jobs? Cities in Ohio with the most Desktop Engineer Two job openings:
Desktop Engineer Two jobs near you
Technical Support Engineer - Tier 2 (hybrid)

Technical Support Engineer - Tier 2 (hybrid)

INTEGRATED IT GROUP LLC

Twinsburg, OH • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

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Job description

We are currently seeking a self-motivated and dedicated individual to join our Technical Support team. This role requires a broad array of technical knowledge to support our clients located throughout Northeast Ohio. The primary responsibilities include providing advanced troubleshooting for our clients, handling escalated issues from Tier 1, interfacing with our ticketing platform, and working in our managed services system. The qualified individual will possess superior customer service and communication skills and the ability to solve problems and multi-task effectively in challenging situations. The capacity to work independently as well as part of a team is critical. While a majority of work can be performed remotely, occasional onsite service for clients may be required.


Essential Functions

  • Resolve complex technical issues, focusing on hardware, software, and network problems
  • Act as the point of escalation for unresolved Tier 1 issues, ensuring timely and effective resolutions
  • Collaborate closely with relevant teams, vendors, and clients to address and resolve recurring or high-impact technical issues
  • Accurately document all support interactions, troubleshooting steps, and solutions in a ticketing system
  • Contribute to the internal knowledge base by documenting recurring issues and resolutions for future reference
  • Proactively monitor system performance to identify potential issues before they impact users
  • Maintain clear and effective communication with clients, providing timely updates and transparent status reports
  • Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques and best practices
  • Follow standard help desk procedures
  • Achieve daily utilization goals
  • Participate in the on-call rotation schedule
  • Proactively stay current with technology changes, updates, and practices


Experience Required

  • Degree in IT relevant field and/or equivalent certifications (preferred)
  • Minimum 5 years’ experience troubleshooting in a technical support role
  • Minimum 1 year of experience in an escalation or Tier 2 support role
  • Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency
  • Strong experience with Windows OS, Windows Server, and Microsoft 365
  • Working knowledge of server and desktop virtualization
  • Familiar with cloud business apps, operations, and infrastructure
  • Hands-on experience with networking L1 and L2
  • Comfortable with network and server monitoring and troubleshooting
  • Knowledge of backup solutions and security and compliance practices
  • Experience with patch, access, and storage management
  • Ability to work effectively within a cross-functional team
  • Familiarity with ticketing systems, remote desktop tools, and network monitoring software
  • Proven attention to detail in documenting support requests, troubleshooting processes, and resolutions


Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

Company Description

Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.