ZipRecruiter

Log In

1

Desk Support Jobs in Ohio (NOW HIRING)

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide ... Support development and implementation of provider agreements, ensuring compliance with established ...

BCforward

Desktop Support

Mason, OH · On-site

$20/hr

Help desk Support Specialist PAY RATE: $20/hr Mason, OH, USA, 45040 SHIFT: 8am-5pm M-F INTERVIEWS: THERE WILL BE A PHONE INTERVIEW FOLLOWED BY AN IN-PERSON INTERVIEW *** NEED TO HAVE A HIGH SCHOOL ...

Nastech Global

Engineer

Columbus, OH · On-site

Columbus, Ohio / South Jordan, Utah (onsite) Job Type: Full time Service Desk Support (Assistive) "A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft ...

Delaware Nation Industries

A+, Network+, Security+ or equivalent DoD 8140 certification. * 3+ years of experience in computer support, help desk support, or IT customer service. * Ability to work independently, manage multiple ...

previous page

Showing results 41-60

All JobsDesk Support JobsDesk Support Jobs in Ohio

Desk Support information

See Ohio salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for desk support in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Ohio?

For Desk Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Desk Support jobs in Ohio look for?

The top searched job categories for Desk Support jobs in Ohio are:

Desk Support jobs near you
Infographic showing various Desk Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Front Desk Receptionist/Support Staff for Behavioral Health Agency

Summit Psychological Associates, Inc.

Akron, OH • On-site

$14.25 - $18.50/hr

Other

Medical, Retirement

Re-posted 26 days ago

Job description

Summit Psychological Associates is a growing community mental health agency that provides mental health and substance abuse treatment services to individuals and groups. We are looking to add a member to our Front Desk/Support Staff team to assist in various tasks within our agency. This is a fast-paced, high-volume office that needs a person who has excellent customer service skills and can work independently once trained.

Duties for this position:

Answer all calls coming in for the office, directing calls to staff members that can assist the caller if cannot assist them directly.

Copy insurance/Medicaid cards and collect copays at time of visit

Greet clients who attend services in person and complete necessary documentation with client.

Answer client questions, reschedule clients, take messages for clinical staff via phone.

Provide support to clinical staff by copying, faxing, scanning, and emailing materials.

Use agency electronic record to determine necessary copays and amounts due at time of visit.

Enter notes in electronic record related to phone calls or client interactions.

Assist in scheduling appointments for psychiatrist once a week and facilitate remote sessions from office for clients without remote capability from home.

This position is full time with two evenings a week until 8pm and a 30-minute lunch

Qualifications for this position:

Previous doctor's office or mental health/substance abuse agency is preferred.

Excellent computer and typing skills including being proficient in Microsoft Office and scanning of documents.

Strong communication skills.

Consistent Attendance

High standards of customer service.

Experience working with electronic medical records preferred.

Excellent analytical skills, including problem identification and resolution.

Understand and comply with all HIPAA regulations.

Summit Psychological Associates, Inc. is an equal opportunity employer that offers a competitive salary, health insurance options, a 401K plan, and other benefits.

Job Type: Full-time, Part-time applicants (20 or more hours a week) would be considered.

All clinicians must complete a background check after hired.

Apply