Job Title: Studio Coordinator
Reports To: Studio Manager/General Manager/Franchise Owner
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School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 400ย schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music!
Theย Studioย Coordinatorย is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.
Roles and Responsibilities:
Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
Create a positive, inclusive environment by delivering top-quality customer serviceโgreeting students and parents, answering questions, and resolving concerns
Ensure a safe experience for students by overseeing adherence to the SOR Code of Conduct and safety policies
Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required
Skill Requirements:
2+ years working Front Desk, Reception, and/or Customer Service role
Excellent customer service and relationship skills โ welcoming, outgoing demeanor essential
Experience and interest in working with children
Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
Ability to be adaptable and flexible under pressure
Excellent communication skills, both verbal and written
Good team player who collaboratesย
Brings a positive energy and personality to the workplace every day
Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
Knowledge of music and/or the music industry is preferred
It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.ย School of Rockย complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
School of Rockย expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the abilityย ofย School of Rock'sย employees to perform their expected job duties is absolutely not tolerated.ย ย
Company Description
Music programs for all ages and skill levels
With over 400 schools and 65,000 students worldwide, School of Rock knows how to make incredible musicians. Whether you're an absolute beginner or a budding rockstar, School of Rock students will achieve the next level of musical proficiency. Our program includes individual lessons, group rehearsals, and live performances, all with the goal of getting our students on stage performing in a real rock show at a real rock venue.