Description:
OVERVIEW:
Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.
Shared Practices Group (SPG) is one of the fastest-growing dental implant organizations in the country, with over 40 practices across the U.S. focused on dentures and implant dentistry. Our mission is simple: expand access to life-changing full-arch care so more patients can get the smile, health, and confidence they deserve.
Youโll be joining an energetic, high-performing, and tight-knit team that truly lives the Team First mindset. We take care of our practice teams so they can focus on what matters mostโtaking exceptional care of our patients.
JOB SUMMARY:
As a Practice Operations Manager (POM), youโre not just managing a dental office; youโre leading a business. Youโll drive daily performance, coach your team toward revenue goals, and own the patient experience from first call to final outcome.
This role is equal parts sales strategist, performance coach, and operational leader. Youโll be responsible for meeting monthly collection targets.
Your Impact:
The Practice Operations Manager is responsible for the patient experience through excellent service, ensures compliance with legal regulations, leads and motivates the dental team, and often contributes to marketing and growth strategies. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Sales Leadership & Revenue Growth
โข Own the daily pacing sheet: know exactly what needs to be collected today to stay on track
โข Monitor monthly AP and proactively identify production gaps and opportunities
โข Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion
โข Drive upgrade performance by identifying candidates in advance and coaching the consult strategy
โข Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability
โข Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes
Operations Management
โข Oversee day-to-day office operations to ensure efficiency and patient satisfaction
โข Implement and maintain policies, procedures, and compliance standards
โข Track and report weekly KPIs via the practice scorecard
โข Support inventory and ordering when needed
Team Leadership
โข Recruit, train, and coach high-performing staff
โข Schedule and coordinate coverage to support production goals
โข Conduct performance reviews and ongoing development
โข Foster a culture of accountability, energy, and results
Patient Experience
โข Ensure exceptional service from consultation through post-treatment
โข Step in to complete consultations when needed
โข Manage patient records and appointment flow
โข Address patient concerns with professionalism and urgency
Financial Management
โข Oversee collections and ensure monthly revenue targets are met
โข P&L Responsibility
โข Manage accounts receivable/payable and daily/monthly closings in Open Dental
โข Monitor expenses and identify cost-effective solutions
SUPERVISORY RESPONSIBILITIES
This position will oversee the Sales Consultant, Dental Assistants and Lab Technicians.
Requirements:
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
โข 3โ5 years of leadership or sales-focused role
โข Proven ability to drive revenue and coach performance
โข Proficiency in Google Suite
โข Strong leadership, communication, and problem-solving skills
โข Ability to thrive in a fast-paced, goal-driven environment
โข Dental knowledge is preferred
WHAT WE OFFER:
โข Competitive base salary
โข Full healthcare benefits: medical, dental, vision
โข Company-paid life insurance
โข 401(K)
โข Paid holidays, vacation, and sick time
โข Leadership development and career growth opportunities
โข A culture that values innovation, ownership, and patient-centric care
Join Us!
If youโre a sales-minded leader who thrives on driving results, coaching teams, and owning the business, this is your moment. Apply today and help us build the future of full arch dentistry.
Salary Description $65-75k/year
Schedule: This is an in office Monday-Friday, 8:00am-5:00pm position