... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
... services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on June 5, 2026 Work you'll do As a Consultant in Deloitte ...
Deloitte Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do deloitte customer service jobs pay per hour?
As of May 31, 2026, the average hourly pay for deloitte customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Deloitte Customer Service Representative, and why are they important?
To thrive as a Deloitte Customer Service Representative, a strong grasp of customer service principles, problem-solving abilities, and a relevant degree or experience in client support are essential. Familiarity with CRM systems, ticketing platforms, and Deloitte’s proprietary tools is typically required. Exceptional communication, patience, and professionalism help individuals excel in client interactions and team environments. These skills are crucial for providing effective support, ensuring client satisfaction, and upholding Deloitte’s service standards.
What are some common challenges faced by Deloitte Customer Service representatives, and how are they supported in overcoming them?
Deloitte Customer Service representatives often handle complex inquiries from clients across various industries, which can involve navigating intricate company policies or meeting high service expectations. To support these challenges, Deloitte provides comprehensive training, access to knowledge bases, and regular team meetings to discuss solutions and share best practices. Representatives also work closely with colleagues from other departments, such as technical support and account management, to resolve issues efficiently. This collaborative approach ensures that team members feel supported and have the resources they need to excel.
What does a Deloitte Customer Service representative do?
A Deloitte Customer Service representative assists clients by addressing their inquiries, resolving issues, and providing information about Deloitte’s services and solutions. They act as a liaison between clients and various Deloitte departments, ensuring a seamless customer experience. Their responsibilities often include responding to emails and phone calls, handling complaints, and assisting with account management. Strong communication and problem-solving skills are essential for this role.
What is the basic salary in Deloitte?
The basic salary for a Deloitte customer service role varies depending on location, experience, and level, but entry-level positions typically start around $40,000 to $50,000 annually. Salaries can increase with experience and additional responsibilities, and Deloitte often offers comprehensive benefits and performance-based bonuses.
What is the difference between Deloitte Customer Service vs Deloitte Call Center Representative?
| Aspect | Deloitte Customer Service | Deloitte Call Center Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Office setting, client-facing interactions | Call center environment, inbound/outbound calls |
| Employer & Industry Usage | Consulting firm, client support roles | Financial services, telecom, and other industries |
| Common Search & Comparison | Customer support roles at Deloitte | Call center jobs at Deloitte |
Both roles involve customer interaction and require similar credentials. Deloitte Customer Service typically involves direct client support in a professional setting, while Deloitte Call Center Representative focuses on handling calls in a call center environment. The main difference lies in the work setting and interaction style, but both positions serve to assist clients and customers effectively.
More about Deloitte Customer Service jobs
What cities are hiring for Deloitte Customer Service jobs? Cities with the most Deloitte Customer Service job openings:
What states have the most Deloitte Customer Service jobs? States with the most job openings for Deloitte Customer Service jobs include:
What job categories do people searching Deloitte Customer Service jobs look for? The top searched job categories for Deloitte Customer Service jobs are:
Other
Posted 27 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Customer Experience Management Consultant, Qualtrics (Patient Experience Implementation)
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on June 5, 2026
Work you'll do
As a Consultant in Deloitte's Customer Experience Management (CXM) practice, you will function as a hands-on Qualtrics implementation practitioner, supporting the deployment and configuration of Qualtrics Patient Experience (PX) solutions for health systems.
This role is implementation-focused, requiring experience building surveys, workflows, dashboards, and integrations within Qualtrics XM in provider (health system) environments.
You will work closely with senior team members and client stakeholders to configure, test, and deploy scalable PX programs.
As a consultant, you will:
- Support end-to-end implementation of Qualtrics XM for Healthcare (Patient Experience) across health systems.
- Build and configure patient experience surveys, including CAHPS/HCAHPS-aligned instruments, distribution logic, and automated triggers.
- Develop workflows, alerts, and closed-loop feedback processes to enable timely service recovery and follow-up.
- Configure dashboards, reporting, user roles, and permissions within Qualtrics.
- Perform platform administration activities, including directory management and governance support.
- Support integration efforts between Qualtrics and healthcare systems such as Epic, Cerner, and other platforms, including API-based data flows and survey triggering.
- Assist with SSO/OIDC setup and help ensure alignment with security and HIPAA requirements.
- Translate business and clinical requirements into scalable patient experience solutions and journey-based feedback programs.
- Troubleshoot configuration and technical issues during build, testing, deployment, and post-launch stabilization.
- Collaborate with IT, clinical, operational, and analytics teams to support delivery, testing, go-live, and actionable patient feedback reporting.
The team
Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.
Qualifications
Required:
- Bachelor's degree in business, healthcare, technology, or related discipline.
- Qualtrics XM Patient Experience Certification
- 2+ years of hands-on Qualtrics implementation experience, including survey build, workflows, dashboards, and administration.
- 1+ years direct experience working with health systems (providers) implementing Qualtrics Patient Experience solutions
- 1+ years of experience with integrations involving EHR systems (Epic, Cerner) or similar healthcare platforms.
- 1+ years pf experience working in a client-facing or project delivery environment.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
Preferred:
- Understanding of API integrations, SSO/OAuth, and data workflows (ETL) concepts.
- Experience supporting CAHPS/HCAHPS or other patient experience programs.
- Familiarity with Qualtrics XM Directory, iQ, and Healthcare modules.
- Understanding of HIPAA and healthcare data privacy requirements.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills with both technical and non-technical stakeholders.
- Experience supporting testing, go-live, and optimization activities.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#AMC_US
Customer Experience Management Consultant, Qualtrics (Patient Experience Implementation)
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on June 5, 2026
Work you'll do
As a Consultant in Deloitte's Customer Experience Management (CXM) practice, you will function as a hands-on Qualtrics implementation practitioner, supporting the deployment and configuration of Qualtrics Patient Experience (PX) solutions for health systems.
This role is implementation-focused, requiring experience building surveys, workflows, dashboards, and integrations within Qualtrics XM in provider (health system) environments.
You will work closely with senior team members and client stakeholders to configure, test, and deploy scalable PX programs.
As a consultant, you will:
- Support end-to-end implementation of Qualtrics XM for Healthcare (Patient Experience) across health systems.
- Build and configure patient experience surveys, including CAHPS/HCAHPS-aligned instruments, distribution logic, and automated triggers.
- Develop workflows, alerts, and closed-loop feedback processes to enable timely service recovery and follow-up.
- Configure dashboards, reporting, user roles, and permissions within Qualtrics.
- Perform platform administration activities, including directory management and governance support.
- Support integration efforts between Qualtrics and healthcare systems such as Epic, Cerner, and other platforms, including API-based data flows and survey triggering.
- Assist with SSO/OIDC setup and help ensure alignment with security and HIPAA requirements.
- Translate business and clinical requirements into scalable patient experience solutions and journey-based feedback programs.
- Troubleshoot configuration and technical issues during build, testing, deployment, and post-launch stabilization.
- Collaborate with IT, clinical, operational, and analytics teams to support delivery, testing, go-live, and actionable patient feedback reporting.
The team
Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.
Qualifications
Required:
- Bachelor's degree in business, healthcare, technology, or related discipline.
- Qualtrics XM Patient Experience Certification
- 2+ years of hands-on Qualtrics implementation experience, including survey build, workflows, dashboards, and administration.
- 1+ years direct experience working with health systems (providers) implementing Qualtrics Patient Experience solutions
- 1+ years of experience with integrations involving EHR systems (Epic, Cerner) or similar healthcare platforms.
- 1+ years pf experience working in a client-facing or project delivery environment.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
Preferred:
- Understanding of API integrations, SSO/OAuth, and data workflows (ETL) concepts.
- Experience supporting CAHPS/HCAHPS or other patient experience programs.
- Familiarity with Qualtrics XM Directory, iQ, and Healthcare modules.
- Understanding of HIPAA and healthcare data privacy requirements.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills with both technical and non-technical stakeholders.
- Experience supporting testing, go-live, and optimization activities.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#AMC_US