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Deloitte Customer Service Jobs (NOW HIRING)

Deloitte

GPS HST Software Engineer III

San Jose, CA · On-site

$67.50 - $90.50/hr

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Our team balances business strategy, technology, creativity, and ongoing managed services to solve ...

Deloitte

GPS HST Software Engineer III

Sacramento, CA · On-site

$61.25 - $82.25/hr

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Our team balances business strategy, technology, creativity, and ongoing managed services to solve ...

Deloitte

Engineering Delivery Manager

Dallas, TX · On-site

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Establish SLAs and monitor service performance * Drive continuous improvement and process ...

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Deloitte Customer Service information

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How much do deloitte customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for deloitte customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Deloitte Customer Service Representative, and why are they important?

To thrive as a Deloitte Customer Service Representative, a strong grasp of customer service principles, problem-solving abilities, and a relevant degree or experience in client support are essential. Familiarity with CRM systems, ticketing platforms, and Deloitte’s proprietary tools is typically required. Exceptional communication, patience, and professionalism help individuals excel in client interactions and team environments. These skills are crucial for providing effective support, ensuring client satisfaction, and upholding Deloitte’s service standards.

What is the difference between Deloitte Customer Service vs Deloitte Call Center Representative?

AspectDeloitte Customer ServiceDeloitte Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice setting, client-facing interactionsCall center environment, inbound/outbound calls
Employer & Industry UsageConsulting firm, client support rolesFinancial services, telecom, and other industries
Common Search & ComparisonCustomer support roles at DeloitteCall center jobs at Deloitte

Both roles involve customer interaction and require similar credentials. Deloitte Customer Service typically involves direct client support in a professional setting, while Deloitte Call Center Representative focuses on handling calls in a call center environment. The main difference lies in the work setting and interaction style, but both positions serve to assist clients and customers effectively.

Does Deloitte offer remote work?

Deloitte Customer Service roles often offer remote work options, depending on the specific position and team requirements. Many roles can be performed remotely with the use of collaboration tools like Microsoft Teams and require strong communication skills. However, some positions may require in-office presence or hybrid arrangements based on client needs and company policies.

What are some common challenges faced by Deloitte Customer Service representatives, and how are they supported in overcoming them?

Deloitte Customer Service representatives often handle complex inquiries from clients across various industries, which can involve navigating intricate company policies or meeting high service expectations. To support these challenges, Deloitte provides comprehensive training, access to knowledge bases, and regular team meetings to discuss solutions and share best practices. Representatives also work closely with colleagues from other departments, such as technical support and account management, to resolve issues efficiently. This collaborative approach ensures that team members feel supported and have the resources they need to excel.

Does Deloitte hire sales reps?

Deloitte primarily focuses on consulting, audit, tax, and advisory services, and typically does not hire sales representatives as part of its core business roles. However, some positions related to business development or client relationship management may involve sales skills. Job seekers interested in sales roles should look for positions explicitly labeled as sales or business development within Deloitte or similar firms.

Is it hard to get hired by Deloitte?

Getting hired for a Deloitte customer service role can be competitive, often requiring relevant experience, strong communication skills, and a good understanding of customer support tools. The hiring process typically involves multiple interview stages and assessments to evaluate candidates' problem-solving abilities and professionalism.

What does a Deloitte Customer Service representative do?

A Deloitte Customer Service representative assists clients by addressing their inquiries, resolving issues, and providing information about Deloitte’s services and solutions. They act as a liaison between clients and various Deloitte departments, ensuring a seamless customer experience. Their responsibilities often include responding to emails and phone calls, handling complaints, and assisting with account management. Strong communication and problem-solving skills are essential for this role.

Is work from home available in Deloitte?

Deloitte Customer Service roles often offer flexible work arrangements, including work from home options, depending on the specific position and team requirements. Remote work may be available part-time or full-time, and employees typically need to have reliable internet and communication tools. Availability varies by location and role, so it is best to confirm during the application process or with the hiring manager.
More about Deloitte Customer Service jobs
What cities are hiring for Deloitte Customer Service jobs? Cities with the most Deloitte Customer Service job openings:
What states have the most Deloitte Customer Service jobs? States with the most job openings for Deloitte Customer Service jobs include:
What job categories do people searching Deloitte Customer Service jobs look for? The top searched job categories for Deloitte Customer Service jobs are:
Deloitte Customer Service jobs near you
Infographic showing various Deloitte Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Strategic Communications Manager - Manager, Strategy, Growth & Transformation

Strategic Communications Manager - Manager, Strategy, Growth & Transformation

Deloitte

Huntsville, AL

Other

Posted 2 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

59th of 148 rated financial services

Job description

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

  • Develop and execute strategic communications plans supporting stand-up, governance, and operationalization activities.
  • Create communications products such as leadership briefings, talking points, FAQs, status updates, stakeholder messages, and other program-facing materials.
  • Translate complex program information into clear, compelling narratives tailored to diverse stakeholder audiences.
  • Support communications associated with governance forums, KPI reporting, decision-making processes, and enterprise alignment efforts.
  • Coordinate messaging and planning across Deloitte project leadership, governance leads, KPI teams, program leads, and Public Affairs.
  • Support stakeholder engagement planning to strengthen awareness, adoption, and buy-in.
  • Develop both enterprise-level and site-specific communications materials, ensuring consistency while adapting for local audiences.
  • Use storytelling and data visualization techniques to improve clarity, executive engagement, and message impact.
  • Review and edit communications materials to ensure quality, consistency, and strategic alignment.
  • Identify communications risks, stakeholder concerns, and opportunities to improve adoption and engagement.

The successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others 

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Advertising, Marketing, & Commerce offering designs and implements solutions that engage and activate customers through the customer journey.

Qualifications

Required: 

  • Minimum 7yrs professional experience in a strategic communications role
  • Experience in analysis and strategic planning
  • High proficiency and hands-on work experience with Microsoft Office 365 products, including / especially Microsoft PowerPoint
  • Experience in narrative and strategic communications
  • Experience in storytelling
  • Bachelor's Degree
  • Ability to be in office in Huntsville, AL 50%-60% of time and at all client meetings
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
  • Must hold an Active Secret Clearance or be able to obtain and maintain the required clearance for this role

Preferred:

  • Experience in data visualization and storytelling
  • 5-7 years of Defense/Federal Government experience
  • Experience in graphic design
  • Experience in stakeholder engagement planning
Qualifications:

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

  • Develop and execute strategic communications plans supporting stand-up, governance, and operationalization activities.
  • Create communications products such as leadership briefings, talking points, FAQs, status updates, stakeholder messages, and other program-facing materials.
  • Translate complex program information into clear, compelling narratives tailored to diverse stakeholder audiences.
  • Support communications associated with governance forums, KPI reporting, decision-making processes, and enterprise alignment efforts.
  • Coordinate messaging and planning across Deloitte project leadership, governance leads, KPI teams, program leads, and Public Affairs.
  • Support stakeholder engagement planning to strengthen awareness, adoption, and buy-in.
  • Develop both enterprise-level and site-specific communications materials, ensuring consistency while adapting for local audiences.
  • Use storytelling and data visualization techniques to improve clarity, executive engagement, and message impact.
  • Review and edit communications materials to ensure quality, consistency, and strategic alignment.
  • Identify communications risks, stakeholder concerns, and opportunities to improve adoption and engagement.

The successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others 

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Advertising, Marketing, & Commerce offering designs and implements solutions that engage and activate customers through the customer journey.

Qualifications

Required: 

  • Minimum 7yrs professional experience in a strategic communications role
  • Experience in analysis and strategic planning
  • High proficiency and hands-on work experience with Microsoft Office 365 products, including / especially Microsoft PowerPoint
  • Experience in narrative and strategic communications
  • Experience in storytelling
  • Bachelor's Degree
  • Ability to be in office in Huntsville, AL 50%-60% of time and at all client meetings
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
  • Must hold an Active Secret Clearance or be able to obtain and maintain the required clearance for this role

Preferred:

  • Experience in data visualization and storytelling
  • 5-7 years of Defense/Federal Government experience
  • Experience in graphic design
  • Experience in stakeholder engagement planning
Education:Bachelor's DegreeEmployment Type:

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