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Overnight Betting Customer Service Jobs (NOW HIRING)

Wegmans

Overnight Grocery Customer Service

Amherst, NY · On-site

$16.50 - $17/hr

As an overnight stocker, you'll help keep our store fully stocked, organized, and ready to serve customers each day. Working overnight, you'll ensure shelves are replenished and the store is clean ...

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15 - $20.25/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15.25 - $20.75/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Stinker Stores

Customer Service (Overnight)

Meridian, ID · On-site

$16.50 - $21.75/hr

Overnight Shift - Days and times may vary; including weekends, evenings, and some holidays Location: 4849 N Meridian Road, Meridian, ID., 83646 Customer Service Specialist Our Customer Service ...

Stinker Stores

Customer Service (Overnight)

Meridian, ID · On-site

$16 - $21/hr

Overnight Shift - Days and times may vary; including weekends, evenings, and some holidays Location: 4849 N Meridian Road, Meridian, ID., 83646 Customer Service Specialist Our Customer Service ...

LPT Retail Management Services

CSR-OVERNIGHT

Tucson, AZ · On-site

$15.50 - $21/hr

Csr-Overnight Lpt 1302 Cortaro - Tucson, Az 85742 Overview Education Level None Travel Percentage None Category Retail Description We are looking for smiling faces! Our team expectations are:

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Overnight Betting Customer Service information

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How much do overnight betting customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for overnight betting customer service in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is an overnight betting customer service representative?

Overnight Betting Customer Service representatives assist customers of betting companies with inquiries, account issues, and technical support during nighttime and early morning hours. They handle tasks such as processing bets, resolving disputes, and answering questions about betting rules or payouts. These agents are crucial for providing 24/7 support, ensuring customers receive help regardless of the time zone or betting schedule. Strong communication skills, attention to detail, and knowledge of betting platforms are essential for this role.

What are the key skills and qualifications needed to thrive as an overnight betting customer service representative?

To thrive as an Overnight Betting Customer Service Representative, you need strong knowledge of betting products, customer support practices, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic betting software is commonly required. Excellent communication, patience, and the ability to remain calm under pressure are key soft skills for this role. These competencies ensure efficient resolution of customer issues and uphold the integrity and reliability of the betting service during overnight hours.

What are some typical challenges faced by overnight betting customer service representatives, and how are they supported during their shifts?

Overnight Betting Customer Service representatives often encounter challenges such as handling high-pressure situations with customers experiencing betting issues or technical difficulties during off-peak hours. Since these shifts may have fewer staff on hand, representatives must be comfortable working independently while managing multiple tasks. However, most companies provide robust training, access to knowledge bases, and remote support from supervisors or technical teams to ensure overnight staff can resolve customer inquiries efficiently. Team communication tools and regular check-ins help maintain a sense of connection and support even during late hours.

What is the difference between Overnight Betting Customer Service vs Customer Support Agent?

AspectOvernight Betting Customer ServiceCustomer Support Agent
Required CredentialsHigh school diploma, knowledge of betting platforms, customer service skillsHigh school diploma or equivalent, communication skills, technical troubleshooting
Work EnvironmentOnline or call center, overnight shifts, betting industryOffice or remote, various industries, flexible hours
Employer & Industry UsageBetting companies, online sportsbooksVarious sectors including retail, tech, finance
Common Search & Comparison IntentUnderstanding role differences, job requirements, industry specificsGeneral customer support roles, career options

Overnight Betting Customer Service focuses on assisting customers with betting-related inquiries during overnight shifts in the betting industry. Customer Support Agents handle a broader range of customer issues across various industries and may work flexible hours. While both roles require strong communication skills, the betting-specific role emphasizes industry knowledge and overnight availability.

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Overnight Betting Customer Service jobs near you
Infographic showing various Overnight Betting Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $46,620 per year, or $22.4 per hour.

Manager, Customer Experience

Fanatics Betting & Gaming

Jersey City, NJ • On-site

Full-time

Posted 7 days ago

Job description

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
As a Manager, Customer Experience at Fanatics Betting & Gaming (FBG), you will help lead the sportsbook & casino customer experience function. A critical element of this role is ensuring that FBG customers remain satisfied throughout their experience.
In this role, you'll be a leader within the customer experience team, managing a team of Customer Experience Team Leads, Operations Specialists, and Customer Experience Agents. You will obsess over relentlessly enhancing the fan experience and ensure our customer experience team is equipped to provide the highest standard of customer care.
This role requires a highly analytical, consultative leader who can translate customer data and operational insights into strategic recommendations and cross-functional action plans.
You will identify departmental needs and help shape operational and product opportunities. Lastly, you will leverage your skills and experience to participate in cross-functional initiatives and play a critical role in translating customer feedback into actionable solutions across frontline, product, and engineering teams.
Responsibilities
  • Manage and develop Customer Experience Team Leads, fostering a culture of accountability, continuous improvement, and customer-centric thinking
  • Synthesize user insights and trends into clear, actionable recommendations that influence product, marketing, and operational strategy
  • Partner with cross-functional teams to diagnose customer journey gaps, prioritize opportunities, and drive execution against a strategic roadmap
  • Drive a culture of rapid issue resolution while identifying systemic improvements to reduce future customer friction
  • Establish and evolve support policies and procedures to meet the needs of staff, customers, and the business
  • Recruit, interview, and hire Customer Experience leads and agents
  • Train managers on standard policies and procedures while coaching them to think creatively and strategically about improving customer interactions
  • Develop and coach leads on analytics requirements, escalation procedures, and coaching best practices
  • Translate key metrics and performance data into resourcing strategies, process improvements, and experience enhancements
  • Quarterback critical site issues and escalate to the appropriate channels to ensure timely resolution
  • Analyze performance data to uncover root causes, identify trends, and recommend scalable solutions that improve efficiency and customer satisfaction
  • Use data-driven storytelling to influence senior stakeholders and drive alignment on customer experience priorities
  • Ensure the team follows all internal and external guidelines and regulations
  • Partner with business leaders to deliver key initiatives, support employee development, and build succession plans within the organization
  • Travel occasionally to Fanatics Betting & Gaming offices and other locations for conferences, events, and team activities
Qualifications
  • 5+ years of experience in operations, customer experience, strategy, or business operations roles
  • Experience in consulting, strategy, business operations, or similar roles that required translating data into business recommendations is highly valued
  • Demonstrated ability to lead large, diverse teams in a fast-paced, technology-driven environment
  • Strong analytical and problem-structuring skills, with the ability to break down ambiguous problems and develop actionable solutions from complex datasets
  • Strategic thinker with a structured approach to problem solving and a proven ability to translate insights into executable, cross-functional initiatives
  • Comfortable working in ambiguity and influencing without direct authority across multiple stakeholders
  • Exceptional communication skills, with the ability to synthesize insights and present clear, compelling recommendations to leadership
  • Experience building, scaling, or optimizing operational teams in a high-growth environment preferred
  • Entrepreneurial mindset with a passion for building and improving processes in a dynamic business
  • Deep empathy for the customer experience, consistently evaluating decisions through a customer-first lens
  • Highly organized with strong attention to detail, while able to operate effectively from strategy through execution
  • Collaborative leadership style with the ability to drive teams toward outcomes and deadlines
  • High curiosity and a proactive approach to learning, connecting insights, and identifying opportunities for improvement
  • Affinity for leveraging technology as a driver of customer experience improvements
  • Knowledge of online gaming, sportsbook, payments, or fraud systems is a plus
  • Bachelor's degree or equivalent experience required; advanced degree a plus
Additional Requirements
  • Must be able to obtain and maintain any required gaming licenses as mandated by state regulatory bodies

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE-a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
Salary Range
$107,000-$130,000 USD
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