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$26

How much do deloitte customer service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for deloitte customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Deloitte Customer Service Representative, and why are they important?

To thrive as a Deloitte Customer Service Representative, a strong grasp of customer service principles, problem-solving abilities, and a relevant degree or experience in client support are essential. Familiarity with CRM systems, ticketing platforms, and Deloitte’s proprietary tools is typically required. Exceptional communication, patience, and professionalism help individuals excel in client interactions and team environments. These skills are crucial for providing effective support, ensuring client satisfaction, and upholding Deloitte’s service standards.

What is the difference between Deloitte Customer Service vs Deloitte Call Center Representative?

AspectDeloitte Customer ServiceDeloitte Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice setting, client-facing interactionsCall center environment, inbound/outbound calls
Employer & Industry UsageConsulting firm, client support rolesFinancial services, telecom, and other industries
Common Search & ComparisonCustomer support roles at DeloitteCall center jobs at Deloitte

Both roles involve customer interaction and require similar credentials. Deloitte Customer Service typically involves direct client support in a professional setting, while Deloitte Call Center Representative focuses on handling calls in a call center environment. The main difference lies in the work setting and interaction style, but both positions serve to assist clients and customers effectively.

Does Deloitte offer remote work?

Deloitte Customer Service roles often offer remote work options, depending on the specific position and team requirements. Many roles can be performed remotely with the use of collaboration tools like Microsoft Teams and require strong communication skills. However, some positions may require in-office presence or hybrid arrangements based on client needs and company policies.

What are some common challenges faced by Deloitte Customer Service representatives, and how are they supported in overcoming them?

Deloitte Customer Service representatives often handle complex inquiries from clients across various industries, which can involve navigating intricate company policies or meeting high service expectations. To support these challenges, Deloitte provides comprehensive training, access to knowledge bases, and regular team meetings to discuss solutions and share best practices. Representatives also work closely with colleagues from other departments, such as technical support and account management, to resolve issues efficiently. This collaborative approach ensures that team members feel supported and have the resources they need to excel.

Does Deloitte hire sales reps?

Deloitte primarily focuses on consulting, audit, tax, and advisory services, and typically does not hire sales representatives as part of its core business roles. However, some positions related to business development or client relationship management may involve sales skills. Job seekers interested in sales roles should look for positions explicitly labeled as sales or business development within Deloitte or similar firms.

Is it hard to get hired by Deloitte?

Getting hired for a Deloitte customer service role can be competitive, often requiring relevant experience, strong communication skills, and a good understanding of customer support tools. The hiring process typically involves multiple interview stages and assessments to evaluate candidates' problem-solving abilities and professionalism.

What does a Deloitte Customer Service representative do?

A Deloitte Customer Service representative assists clients by addressing their inquiries, resolving issues, and providing information about Deloitte’s services and solutions. They act as a liaison between clients and various Deloitte departments, ensuring a seamless customer experience. Their responsibilities often include responding to emails and phone calls, handling complaints, and assisting with account management. Strong communication and problem-solving skills are essential for this role.

Is work from home available in Deloitte?

Deloitte Customer Service roles often offer flexible work arrangements, including work from home options, depending on the specific position and team requirements. Remote work may be available part-time or full-time, and employees typically need to have reliable internet and communication tools. Availability varies by location and role, so it is best to confirm during the application process or with the hiring manager.
More about Deloitte Customer Service jobs
What cities are hiring for Deloitte Customer Service jobs? Cities with the most Deloitte Customer Service job openings:
What states have the most Deloitte Customer Service jobs? States with the most job openings for Deloitte Customer Service jobs include:
What job categories do people searching Deloitte Customer Service jobs look for? The top searched job categories for Deloitte Customer Service jobs are:
Deloitte Customer Service jobs near you
Infographic showing various Deloitte Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Java Development Senior Consultant - Integrated Eligibility

Java Development Senior Consultant - Integrated Eligibility

Deloitte

Lake Mary, FL

$50 - $63.75/hr

Other

Posted 5 days ago

Job description

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Project Delivery Senior Consultant on the GPS HST Technology team, you will be responsible for:

  • Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
  • Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance
  • Contribute to deliverables and review the work of others for quality and accuracy
  • Demonstrate an understanding of the client environment and overall project scope
  • Responsible for the client and team management including value creation activities

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines

The team

Deloitte's Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes.

Qualifications

Required:

  • 7 + years of consulting and/or industry experience
  • Bachelor's degree from an accredited college or university
  •  4+ years of hands-on Java/J2EE, Spring Boot, Spring Batch, Hibernate, and related frameworks
  • Front-end development experience using JavaScript, CSS, JSPs, and modern frameworks (React, Angular, or Bootstrap) to build responsive UIs supporting eligibility workflows and case management applications
  • Experience with web services (REST, SOAP), XML/JSON processing, and relational databases (Oracle, SQL Server, PostgreSQL)
  • Skilled in in interface and data exchange design using Java/J2EE and REST services - including defining data mappings, control points and error handling for inbound/outbound integrations
  • Experience with enterprise application servers, specifically IBM WebSphere Application Server (WAS)
  • Strong understanding of data structures, APIs, debugging, version control, system design concepts (scalability, reliability, security, integrations)
  • Proficiency with Oracle Policy Automation (OPA): building and maintaining decision services, rule models, and workflows for eligibility determination logic. o Experience with batch processing frameworks (Spring Batch) and secure data exchange protocols
  • Ability to travel 0 - 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • State public assistance system experience that supports eligibility and benefits determination and case management
  • Experience building or supporting integrated eligibility systems (Medicaid, SNAP, TANF, or comparable)
  • Hands-on experience with eligibility rules engines, including configuration, rule authoring, and integration with case management workflows
Qualifications:

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Project Delivery Senior Consultant on the GPS HST Technology team, you will be responsible for:

  • Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
  • Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance
  • Contribute to deliverables and review the work of others for quality and accuracy
  • Demonstrate an understanding of the client environment and overall project scope
  • Responsible for the client and team management including value creation activities

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines

The team

Deloitte's Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes.

Qualifications

Required:

  • 7 + years of consulting and/or industry experience
  • Bachelor's degree from an accredited college or university
  •  4+ years of hands-on Java/J2EE, Spring Boot, Spring Batch, Hibernate, and related frameworks
  • Front-end development experience using JavaScript, CSS, JSPs, and modern frameworks (React, Angular, or Bootstrap) to build responsive UIs supporting eligibility workflows and case management applications
  • Experience with web services (REST, SOAP), XML/JSON processing, and relational databases (Oracle, SQL Server, PostgreSQL)
  • Skilled in in interface and data exchange design using Java/J2EE and REST services - including defining data mappings, control points and error handling for inbound/outbound integrations
  • Experience with enterprise application servers, specifically IBM WebSphere Application Server (WAS)
  • Strong understanding of data structures, APIs, debugging, version control, system design concepts (scalability, reliability, security, integrations)
  • Proficiency with Oracle Policy Automation (OPA): building and maintaining decision services, rule models, and workflows for eligibility determination logic. o Experience with batch processing frameworks (Spring Batch) and secure data exchange protocols
  • Ability to travel 0 - 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • State public assistance system experience that supports eligibility and benefits determination and case management
  • Experience building or supporting integrated eligibility systems (Medicaid, SNAP, TANF, or comparable)
  • Hands-on experience with eligibility rules engines, including configuration, rule authoring, and integration with case management workflows
Education:Bachelor's DegreeEmployment Type:

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