Deloitte Customer Service Jobs (NOW HIRING)

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on July 11, 2026

Work you'll do

As a Lead Business Transformation Architect on the Advertising, Marketing & Commerce team, you will be responsible for...

• Translating business needs into artificial intelligence and machine learning roadmaps and scalable cloud architecture designs
• Leading the design, deployment, and integration of artificial intelligence models and applications across cloud platforms such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform
• Managing cloud infrastructure components, including compute, storage, and networking, to support artificial intelligence workloads
• Overseeing security, compliance, cost, performance, and disaster recovery considerations for artificial intelligence solutions
• Collaborating with executives, developers, and cross-functional teams to define requirements, secure alignment, and support solution adoption

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

• 2+ years of experience with artificial intelligence or machine learning concepts and algorithms
• 5+ years of experience with Amazon Web Services, Microsoft Azure, Google Cloud Platform, or their artificial intelligence, agentic, or data services
• 3+ years of technology architecture experience
• Experience designing or deploying artificial intelligence solutions in cloud environments
• Experience managing security, compliance, cost, or performance considerations for cloud-based solutions
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience with marketing technology platforms or customer engagement platforms
• Experience developing artificial intelligence or machine learning strategy for client or enterprise use cases
• Experience leading cloud-based artificial intelligence implementation across cross-functional teams
• Experience with governance, risk, or disaster recovery planning for artificial intelligence solutions
• Experience presenting technical recommendations to executive stakeholders

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 - $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on July 11, 2026

Work you'll do

As a Lead Business Transformation Architect on the Advertising, Marketing & Commerce team, you will be responsible for...

• Translating business needs into artificial intelligence and machine learning roadmaps and scalable cloud architecture designs
• Leading the design, deployment, and integration of artificial intelligence models and applications across cloud platforms such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform
• Managing cloud infrastructure components, including compute, storage, and networking, to support artificial intelligence workloads
• Overseeing security, compliance, cost, performance, and disaster recovery considerations for artificial intelligence solutions
• Collaborating with executives, developers, and cross-functional teams to define requirements, secure alignment, and support solution adoption

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

• 2+ years of experience with artificial intelligence or machine learning concepts and algorithms
• 5+ years of experience with Amazon Web Services, Microsoft Azure, Google Cloud Platform, or their artificial intelligence, agentic, or data services
• 3+ years of technology architecture experience
• Experience designing or deploying artificial intelligence solutions in cloud environments
• Experience managing security, compliance, cost, or performance considerations for cloud-based solutions
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience with marketing technology platforms or customer engagement platforms
• Experience developing artificial intelligence or machine learning strategy for client or enterprise use cases
• Experience leading cloud-based artificial intelligence implementation across cross-functional teams
• Experience with governance, risk, or disaster recovery planning for artificial intelligence solutions
• Experience presenting technical recommendations to executive stakeholders

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 - $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.