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Debt Collection Agent Jobs (NOW HIRING)

Credit Control LLC

Debt Collection Agent -Remote

Tampa, FL · On-site

$18 - $22/hr

We are currently looking for a full-time Debt Collection experience in collections. We offer industry-leading bonus structures and benefits! Work From Home Collection Agent Responsibilities: * Handle ...

Credit Control LLC

Debt Collection Agent -Remote

Tampa, FL · On-site +1

$18 - $22/hr

We are currently looking for a full-time Debt Collection experience in collections. We offer industry-leading bonus structures and benefits! Work From Home Collection Agent Responsibilities: * Handle ...

Lone Star Llc

Collection Agent

Buffalo, NY · On-site

$16 - $20/hr

Paid Holidays Job Summary We are seeking a Collections Agent to join our team. In this role, you ... Knowledge of debt collection laws and regulations preferred * Comfortable working with Microsoft ...

Lone Star Llc

Collection Agent

Buffalo, NY

$16 - $20/hr

Paid Holidays Job Summary We are seeking a Collections Agent to join our team. In this role, you ... Knowledge of debt collection laws and regulations preferred * Comfortable working with Microsoft ...

Lone Star Llc

Collection Agent

Buffalo, NY

$16 - $20/hr

Paid Holidays Job Summary We are seeking a Collections Agent to join our team. In this role, you ... Knowledge of debt collection laws and regulations preferred * Comfortable working with Microsoft ...

Law Firm

Debt Collection Specialist

Islandia, NY · On-site

$22 - $24/hr

Account Resolution Specialist - Collections Agent Islandia, NY | Join a High-Energy, High-Reward Team! Are you a persuasive communicator with a passion for problem-solving? Ready to turn your talent ...

Credit Wise Recovery Solutions

You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA) You will maintain knowledge of functional area and company policies and procedures. You will ...

Cwrs

You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA) You will maintain knowledge of functional area and company policies and procedures. You will ...

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Debt Collection Agent information

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$11

$18

$28

How much do debt collection agent jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for debt collection agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule in debt collection refers to a guideline where collectors are advised to wait 7 days after initial contact before sending a reminder, then wait another 7 days before making a follow-up, and finally, wait 7 days before taking further action. For debt collection agents, understanding and adhering to such timing rules helps ensure compliance with regulations like the Fair Debt Collection Practices Act (FDCPA).

What qualifications do I need to be a debt collector?

To become a debt collection agent, candidates typically need a high school diploma or equivalent. Strong communication, negotiation skills, and knowledge of relevant laws such as the Fair Debt Collection Practices Act are important; some employers may also require training or certification in debt collection practices.

What are the key skills and qualifications needed to thrive as a Debt Collection Agent, and why are they important?

To thrive as a Debt Collection Agent, you need a solid understanding of debt collection laws and negotiation techniques, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dialer systems, and payment processing tools is typically required. Excellent communication, resilience, and problem-solving skills help agents handle difficult conversations and maintain professionalism under pressure. These skills ensure effective debt recovery, compliance with regulations, and the maintenance of positive relationships with clients and debtors.

What are debt collection agents?

Debt collection agents are professionals who work on behalf of creditors to recover unpaid debts from individuals or businesses. They contact debtors via phone, mail, or email to negotiate payment plans, remind them of outstanding balances, and try to recover the owed funds. Debt collection agents must follow strict laws and regulations to ensure ethical and legal practices during the collection process. They may work directly for original creditors or for specialized debt collection agencies.

How much does a debt collection agency make?

A debt collection agent's earnings typically come from commissions or fees based on the amount recovered, with salaries often ranging from $30,000 to $50,000 annually. Agencies generate revenue through successful collections, and agents may earn bonuses for high recovery rates, depending on the company's compensation structure.

How to become a debt collection agent?

To become a debt collection agent, candidates typically need a high school diploma or equivalent and must complete training on debt collection laws and techniques. Strong communication skills, persistence, and knowledge of relevant regulations like the Fair Debt Collection Practices Act are important. Some employers may require a background check and offer on-the-job training.

What is the difference between Debt Collection Agent vs Credit Analyst?

AspectDebt Collection AgentCredit Analyst
Required CredentialsHigh school diploma; sometimes certifications in collections or financeBachelor's degree in finance, accounting, or related field
Work EnvironmentCollections agencies, banks, or financial institutions; often high-pressureBanks, lending companies, or corporate finance departments; office setting
Employer & Industry UsagePrimarily in debt recovery and collectionsIn credit risk assessment and lending decisions
Common Search & Comparison IntentUnderstanding roles in debt recoveryEvaluating creditworthiness and financial risk

While both roles involve finance and require some knowledge of credit, a Debt Collection Agent focuses on recovering unpaid debts, often working in collections agencies or banks. A Credit Analyst assesses credit risk to help lenders make informed decisions. The roles differ in responsibilities, work environment, and required credentials, but both are integral to financial operations.

What are some common challenges faced by Debt Collection Agents, and how are they typically addressed in the workplace?

Debt Collection Agents often encounter challenges such as handling difficult conversations with debtors, managing high call volumes, and meeting collection targets. To address these, many organizations provide thorough training on negotiation techniques, emotional resilience, and legal compliance. Supportive team environments and regular feedback sessions can help agents share effective strategies and stay motivated. Additionally, access to robust customer management systems streamlines workflow and assists agents in tracking communications efficiently.
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What states have the most Debt Collection Agent jobs? States with the most job openings for Debt Collection Agent jobs include:
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Debt Collection Agent jobs near you
Debt Collection Agent -Remote

Debt Collection Agent -Remote

Credit Control LLC

Tampa, FL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Handle inbound and outbound calls for past-due accounts.

  • Negotiate outstanding debts and plan a course of action to recover outstanding payments.

  • Adhere to all local, state, and federal laws governing the debt collection industry.

Job description

CREDIT CONTROL IS HIRING TOP-PERFORMING, EXPERIENCED COLLECTORS AT $18- $22 PER HOUR!


Must reside in one of the following states: AZ, FL, GA, ID, MO, NV, NM, IN, IA, KS, KY, LA, NC, OH, OK, SC, SD, UT, and TN


Grow and advance your career at our industry-leading company, recognized for the last 6 years as the winner of " Best Places to Work in Collections".


At Credit Control, we offer a foundation for success as our employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.


PAID TRAINING + EQUIPMENT PROVIDED+ EXCELLENT BENEFITS + A COMPETITIVE PAY STRUCTURE + BONUSES AND INCENTIVES

At Credit Control, we invest in you! The atmosphere here values opportunities for growth, development, and internal promotion. We are currently looking for a full-time Debt Collection experience in collections.

We offer industry-leading bonus structures and benefits!

Job description

Work From Home Collection Agent Responsibilities:

  • Handle inbound and outbound calls for past-due accounts.
  • Keeping track of all accounts in your route
  • Negotiate outstanding debts.
  • Planning a course of action to recover outstanding payments.
  • Handle questions and complaints.
  • Adhere to all local, state, and federal laws governing the debt collection industry.

Work From Home Collection Agent Qualifications:


  • Must have a private and secure workspace at home that is free from noise and distractions.
  • Must be willing to work on camera and be supervised during scheduled work hours
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask.
  • Basic math and computer literacy skills.
  • Professionalism and the ability to build rapport with consumers.
  • Foster teamwork and cooperation.
  • Required previous experience in debt collection, outbound call center, telemarketing, or other related fields.
  • Successfully pass a background check

Job Type: Full-time


Pay Range: $18.00 - $22.00 Hourly Plus Bonus

Total Compensation Potential $37,440 - $65,000


Benefits:

  • Medical Insurance (United Healthcare)
  • Dental Coverage (United Healthcare)
  • Vision Plan (United Healthcare)
  • Matched 401K Retirement Plans (Voya - Credit Control matches 50% of the first 4%)
  • Voluntary Life Short Term/Long Term Disability Coverage
  • Paid Vacation, Personal, Bereavement, and Holidays
  • Referral program
  • Daily Pay / PNC EarnedIt
  • Employee Discount Life Mart
  • Professional Development Grant Program
  • Employee Assistance Program

Physical setting:

  • Call center.

Schedule:

  • 8-hour shift
  • Monday to Thursday 9 am - 6 pm -Friday 8 am- 5 pm.
  • No nights / No weekends

Supplemental pay types:

  • Monthly Bonus Pay
  • Individual & Team bonuses each month!
  • Additional quarterly, bi-annual, and annual Incentives
  • Additional retention and referral bonuses
  • Monthly Contest and Raffles

Ability to commute/relocate:


  • 9929 Race Track Road Tampa, FL 33626
  • Must have the ability to work in office full time (No hybrid or work from home)
  • Must have reliable transportation

Application Question(s):

  • Are you willing to undergo a background check, in accordance with local law and regulations?


Education:

  • High school or equivalent (Preferred)


Experience:

  • 3rd party collection: 1 year required


    Work setting:

    • Call center.

    Work Location: Remote

    • Must reside in one of the following states: AZ, FL, GA, ID, MO, NV, NM, IN, IA, KS, KY, LA, NC, OH, OK, SC, SD, UT, and TN

    Apply