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Dealer Service Analyst Jobs (NOW HIRING)

Gibson

Dealer Service Representative

Nashville, TN · On-site

$15.50 - $21/hr

Dealer Service Representative The Dealer Service Representative is a proactive customer experience ... Manage daily cases and tasks in Salesforce CRM * Analyse the orderbook for adherence to guidance ...

Generac

Director-Service Technology

Waukesha, WI

... analytics. With a strong focus on customer and dealer experience, operational efficiency, and global scalability, the Director drives transformation of service operations by leveraging digital ...

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Dealer Service Analyst information

What is the difference between Dealer Service Analyst vs Customer Service Representative?

AspectDealer Service AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentDealerships, automotive service centers, corporate officesCall centers, retail stores, service desks
Industry UsageAutomotive, dealership networksRetail, service industries
Common Search/ComparisonDealer Service Analyst vs Customer Service Representative

The Dealer Service Analyst primarily focuses on supporting dealership operations, analyzing service data, and liaising with manufacturers. In contrast, Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, the Dealer Service Analyst often requires industry-specific knowledge and analytical skills, making it a more specialized position within the automotive industry.

What are some common challenges Dealer Service Analysts face when supporting dealership operations?

Dealer Service Analysts often navigate the challenge of balancing multiple dealer requests while ensuring compliance with company policies and maintaining a high level of customer service. They frequently work with cross-functional teams, such as sales, finance, and technical support, to resolve issues promptly. Managing high volumes of inquiries and adapting to shifting priorities are also typical, making strong organizational and communication skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a Dealer Service Analyst, and why are they important?

To thrive as a Dealer Service Analyst, you typically need a background in business, finance, or a related field, along with strong analytical and problem-solving abilities. Familiarity with CRM systems, dealership management software, and proficiency in Excel or data analysis tools is crucial. Excellent communication, attention to detail, and customer service orientation are standout soft skills in this role. These skills ensure efficient support for dealer operations, accurate data analysis, and effective relationship management between dealerships and the parent company.

What is a Dealer Service Analyst?

A Dealer Service Analyst is a professional who acts as a liaison between a company and its network of dealers or distributors. They are responsible for analyzing dealer operations, resolving service issues, and ensuring compliance with company policies and procedures. Their duties often include reviewing performance metrics, providing training and support to dealers, and helping implement process improvements. The goal is to enhance the efficiency and effectiveness of dealer operations, ultimately improving customer satisfaction and business outcomes.
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What job categories do people searching Dealer Service Analyst jobs look for? The top searched job categories for Dealer Service Analyst jobs are:
Dealer Service Analyst jobs near you
Infographic showing various Dealer Service Analyst job openings in the United States as of May 2026, with employment types broken down into 10% Locum Tenens, 88% Full Time, and 2% Part Time. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution.
Dealer Service Representative

Dealer Service Representative

Gibson

Nashville, TN • On-site

$15.50 - $21/hr

Other

Posted 8 days ago

Job description

Dealer Service Representative

The Dealer Service Representative is a proactive customer experience professional who supports our domestic dealer network across the Gibson portfolio of brands by engaging with the Commercial Team to manage the orderbook of our dealer partners and be the key point of contact for everything relating to order fulfillment and service.

The ideal candidate will apply industry-leading standards that excite our distribution partners with exceptional service experiences, be customer-centric and passionate about service solutions and developing service as a competitive advantage, and a proactive ambassador for customer service with a drive to increase loyalty and lifetime value of partners in an omnichannel environment.

Main Duties
  • Work with the larger Commercial team including Gibson Business Development Managers (BDMs) and Dealer Product Specialists (DPSs) to build strong, long-lasting relationships with our dealer partners
  • Receive, validate, and enter orders quickly and accurately into Dynamics 365 ERP system via EDI and manual entry
  • Manage daily cases and tasks in Salesforce CRM
  • Analyse the orderbook for adherence to guidance, and modify where necessary to ensure accurate fulfilment of each order
  • Facilitates smooth order processing and fulfilment and rectify any errors
  • Assist dealers with product service support which includes pricing, availability, order status, troubleshooting, providing warranty replacement parts, issuing RMAs for product returns
  • Work with the Credit department to proactively address potential credit holds
  • Generate and compile reports and analyse data
  • Maintain vendor portals, ensuring alignment with orderbook
Required Skills/Abilities
  • Exceptional customer service skills a must
  • Excellent communication skills, both written and verbal
  • Ability to set and adhere to deadlines
  • Excellent organizational skills
  • Strong analytical and troubleshooting abilities
  • Ability to work independently and adapt to a fast-paced, growing business environment
  • Working knowledge of guitars, amps, pedals, studio monitors, and accessories
Required Education and Experience
  • 3-5 years' relevant work experience in customer service or sales for national accounts
  • Salesforce CRM, Dynamics 365 ERP, vendor portal experience preferred
  • Experience with operating in a global matrixed organization
  • Exposure to working in a dynamic, global, premium-branded consumer goods company
  • Experience using vendor portals and sales portals
Personal Qualities
  • Able to proactively troubleshoot issues to prioritize and identify solutions in a timely manner
  • Works with a sense of urgency and a desire for excellence in performance and customer satisfaction
  • Curious in nature and always looking to question, learn, and find better ways to do things
  • Customer-centric mindset to engage proactively with dealers
  • Maintains a positive outlook and is empathetic and dependable
  • Values collaboration and cross-functionality with a growth-driven mindset
  • Focus on empathy, diversity, equity, and inclusion
  • Personable, fun, team oriented
  • Passion for music
Travel Requirements
  • Periodic travel to commercial meetings, dealer meetings, and Gibson Brands tradeshows and events may be required (approximately 5-10%).
Physical Demands
  • Mobility to work in typical office and field (warehouse/production) settings and use standard office equipment. Strength to lift and carry up to 25 pounds.

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