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Dealer Service Analyst Jobs (NOW HIRING)

Ford Motor Company

Dealer Services Analyst

Franklin, TN · Hybrid

$65K - $109K/yr

By partnering with dealerships, we provide financing, personalized service and professional ... Ford Credit Loan Officers analyze, investigate, and decision loan applications for the contiguous ...

Entrega

Dealer Operations Analyst

Troy, MI · On-site

The Dealer Operations Analyst is expected to provide exceptional support for Dealers. They address ... Equivalent work experience entails 4+ years in customer and client service focused industry or ...

Entrega

Dealer Operations Analyst

Troy, MI · On-site

The Dealer Operations Analyst is expected to provide exceptional support for Dealers. They address ... Equivalent work experience entails 4+ years in customer and client service focused industry or ...

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All JobsDealer Service Analyst Jobs

Dealer Service Analyst information

What is the difference between Dealer Service Analyst vs Customer Service Representative?

AspectDealer Service AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentDealerships, automotive service centers, corporate officesCall centers, retail stores, service desks
Industry UsageAutomotive, dealership networksRetail, service industries
Common Search/ComparisonDealer Service Analyst vs Customer Service Representative

The Dealer Service Analyst primarily focuses on supporting dealership operations, analyzing service data, and liaising with manufacturers. In contrast, Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, the Dealer Service Analyst often requires industry-specific knowledge and analytical skills, making it a more specialized position within the automotive industry.

What are some common challenges dealer service analysts face when supporting dealership operations?

Dealer Service Analysts often navigate the challenge of balancing multiple dealer requests while ensuring compliance with company policies and maintaining a high level of customer service. They frequently work with cross-functional teams, such as sales, finance, and technical support, to resolve issues promptly. Managing high volumes of inquiries and adapting to shifting priorities are also typical, making strong organizational and communication skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a dealer service analyst?

To thrive as a Dealer Service Analyst, you typically need a background in business, finance, or a related field, along with strong analytical and problem-solving abilities. Familiarity with CRM systems, dealership management software, and proficiency in Excel or data analysis tools is crucial. Excellent communication, attention to detail, and customer service orientation are standout soft skills in this role. These skills ensure efficient support for dealer operations, accurate data analysis, and effective relationship management between dealerships and the parent company.
More about Dealer Service Analyst jobs
What job categories do people searching Dealer Service Analyst jobs look for? The top searched job categories for Dealer Service Analyst jobs are:
Dealer Service Analyst jobs near you
Infographic showing various Dealer Service Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Hybrid job distribution.

Dealer Services Analyst

Foundation Finance Company, LLC

Rothschild, WI • On-site

$19.75 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Dealer Services Analyst Description & Duties:
The Dealer Services Analyst researches, monitors, tracks, and documents all new contractor/dealer applications, and existing contractor/dealer record changes to ensure company and compliance standards are being met. This role prepares all needed documents and research to onboard the contractor to become a dealer with the company.
Pay Range
USD $19.75 - USD $21.00 /Hr.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Accurately enter new and existing dealers' information, upload supporting documentation in all operating system(s) included but not limited to SalesForce, DecisionLender, Spectrum, and TrustLayer.
  • Document notes properly in all required areas per company processes and procedures.
  • Respond to all dealers, internal staff and management requests, complaints and/or issues; follows proper communication procedures to resolve phone call/email requests.
  • Collect, analyze, research, monitor, and document all new dealer applications, dealer workup checklists, dealer ownership, ACH, company and DBA name changes.
  • Confirm identity, history, and establishment of potential dealers by researching and analyzing data from multiple software systems.
  • Coordinate with Business Development Managers and Inside Sales to assist with any needed items, updates to lead/dealer records, and request assistance with contacting lead/dealer.
  • Communicate with other department staff and managers to help analyze and resolve customer verification/document issues by contacting dealers for any missing items; stipulations, signed documents, liability insurance, required state licensing etc.
  • Assist other departments with night/weekend coverage, administrative tasks, and other duties as assigned.
  • Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively
Minimum Qualifications:
  • Associate degree in business, finance, communication, or related field OR 2 years' of experience in research, market analysis or consumer finance.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software and Experience with Adobe Illustrator and PDF.
  • One evening shift per week and one Saturday every 7 weeks.

About Foundation Finance:
Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.
Available Benefits:
• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code
*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.
Office environment with significant time spent sitting, typing and talking on the telephone.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Remote Work Disclaimer
Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

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