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Dealer Service Analyst Jobs (NOW HIRING)

Generac

Director-Service Technology

Waukesha, WI

... analytics. With a strong focus on customer and dealer experience, operational efficiency, and global scalability, the Director drives transformation of service operations by leveraging digital ...

Entrega

Dealer Operations Analyst

Troy, MI · On-site

The Dealer Operations Analyst is expected to provide exceptional support for Dealers. They address ... Equivalent work experience entails 4+ years in customer and client service focused industry or ...

MarketSource

Field Service Consultant

Saint Louis, MO · On-site

Provide technical assistance and fixed operations consultation to our dealer service personnel ... dealerships Ability to analyze data and create custom reports Ability to effectively use MS Word ...

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All JobsDealer Service Analyst Jobs

Dealer Service Analyst information

What is the difference between Dealer Service Analyst vs Customer Service Representative?

AspectDealer Service AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentDealerships, automotive service centers, corporate officesCall centers, retail stores, service desks
Industry UsageAutomotive, dealership networksRetail, service industries
Common Search/ComparisonDealer Service Analyst vs Customer Service Representative

The Dealer Service Analyst primarily focuses on supporting dealership operations, analyzing service data, and liaising with manufacturers. In contrast, Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, the Dealer Service Analyst often requires industry-specific knowledge and analytical skills, making it a more specialized position within the automotive industry.

What are some common challenges Dealer Service Analysts face when supporting dealership operations?

Dealer Service Analysts often navigate the challenge of balancing multiple dealer requests while ensuring compliance with company policies and maintaining a high level of customer service. They frequently work with cross-functional teams, such as sales, finance, and technical support, to resolve issues promptly. Managing high volumes of inquiries and adapting to shifting priorities are also typical, making strong organizational and communication skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a Dealer Service Analyst, and why are they important?

To thrive as a Dealer Service Analyst, you typically need a background in business, finance, or a related field, along with strong analytical and problem-solving abilities. Familiarity with CRM systems, dealership management software, and proficiency in Excel or data analysis tools is crucial. Excellent communication, attention to detail, and customer service orientation are standout soft skills in this role. These skills ensure efficient support for dealer operations, accurate data analysis, and effective relationship management between dealerships and the parent company.

What is a dealer service analyst?

A dealer service analyst is a professional who supports automotive or equipment dealerships by analyzing service operations, managing customer accounts, and ensuring efficient service delivery. They often use data analysis tools and have knowledge of dealership processes to improve customer satisfaction and operational performance.

What is the highest paying job in a dealership?

In a dealership, the highest paying roles are typically executive positions such as General Manager or Director of Operations, who oversee overall dealership performance and may earn six-figure salaries. Other high-paying roles include Finance Managers and Service Managers, especially in larger dealerships, due to their responsibilities and experience requirements.

What jobs in the US pay 300,000 a year?

Dealer Service Analysts typically do not earn $300,000 annually; high-paying roles in the US that reach this level include specialized executive positions such as CEOs, investment bankers, and certain medical specialists. These roles often require extensive experience, advanced degrees, and specialized skills. Compensation varies based on industry, location, and individual performance.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, with pay often higher than many entry-level IT roles due to specialized skills in cybersecurity, threat detection, and incident response. Salaries vary based on experience, certifications, and location, but the role is generally considered well-compensated within the cybersecurity field.
More about Dealer Service Analyst jobs
What job categories do people searching Dealer Service Analyst jobs look for? The top searched job categories for Dealer Service Analyst jobs are:
Dealer Service Analyst jobs near you
Infographic showing various Dealer Service Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.
Director, Dealer Service Sales

Director, Dealer Service Sales

Briggs & Stratton

Wauwatosa, WI • Hybrid

Other

Re-posted 14 days ago

Job description

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In this critical leadership role as the Director of Dealer Services Sales for Ferris Commercial Mowers,  you will be responsible for creating and implementing strategic growth initiatives, executing targeted marketing and service sales tactics, and delivering promotional programs to successfully achieve budgeted sales, market share, and unit profit growth goals. The Director engages in long-term strategic planning, complex business process optimization, and proactive budget management while interacting directly with end customers, distributors, dealers, the public, and senior management.   This position will also lead initiatives to market.

You will do this by:

  • Strategic Leadership & Process Optimization:

    • Long-Term Planning: Participating in corporate strategic and long-term planning for service parts.

    • Methodology Development: Leading the development of sales methods, techniques, and evaluation criteria for projects, programs, and personnel.

    • Workflow Management: Engaging in the strategic planning and allocation of work across complex business processes.

  • Financial & Market Performance:

    • Fiscal Accountability: Monitoring, developing, and managing annual operating plans to ensure strict compliance with corporate requirements while maximizing revenue and profit growth goals.

    • Market Intelligence: Collaborating with whole goods Sales Managers and partner distr to analyze industry trends and potential opportunities within existing and new markets.

    • Dealer Base Optimization: Assessing the dealer base continuously to align business offerings with the evolving needs of customers.

  • Program Management & Execution:

    • Continuous Improvement: Fostering and drives continuous improvement programs by partnering directly with service sales, marketing teams, distributors and dealers.

  • Team, Stakeholder, & Operations Management:

    • Executive Collaboration: Interacting regularly with dealers, distributors, major customers, and key organizational stakeholders.

    • Market Expansion: Supporting new customer and dealer development in the assigned market while securing excellent ongoing customer support.

    • Complex Problem Solving: Resolving highly complex operational issues requiring an in-depth, analytical knowledge of company scenarios, data, and workflows.

    • General Accountability: Performing other duties and special projects as assigned.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. 

#LI-LB1 #LI-Hybrid

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You are the kind of person who is/has:

  • Driven

  • Ambitious

  • Analytical 

  • Client-Focused 

  • Strategic

Qualifications: 

  • Bachelor's Degree in Business, Marketing, or a closely related field.

  • Minimum of 10 years of professional experience in sales, dealer support, or a related commercial business field.

  • Proven ability to translate complex sales information, field data, and market trends into highly successful service sales strategies.

  • Advanced capability to accurately forecast, monitor, and manage operational and capital budgets.

  • Excellent verbal and written communication skills suitable for executive, dealer, and public presentation.

  • Fluency in English and the primary language utilized within the assigned area of responsibility.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world's largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and turf care products through its Briggs & Stratton, Vanguard, Ferris, Billy Goat, and Branco brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

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