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Dealer Service Analyst Jobs (NOW HIRING)

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Field Service Consultant

Pittsburgh, PA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical assistance and fixed operations consultation to our dealer service personnel ... dealerships Ability to analyze data and create custom reports Ability to effectively use MS Word ...

MarketSource

Field Service Consultant

Saint Louis, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical assistance and fixed operations consultation to our dealer service personnel ... dealerships Ability to analyze data and create custom reports Ability to effectively use MS Word ...

MarketSource

Field Service Consultant

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical assistance and fixed operations consultation to our dealer service personnel ... dealerships Ability to analyze data and create custom reports Ability to effectively use MS Word ...

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All JobsDealer Service Analyst Jobs

Dealer Service Analyst information

What is the difference between Dealer Service Analyst vs Customer Service Representative?

AspectDealer Service AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentDealerships, automotive service centers, corporate officesCall centers, retail stores, service desks
Industry UsageAutomotive, dealership networksRetail, service industries
Common Search/ComparisonDealer Service Analyst vs Customer Service Representative

The Dealer Service Analyst primarily focuses on supporting dealership operations, analyzing service data, and liaising with manufacturers. In contrast, Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, the Dealer Service Analyst often requires industry-specific knowledge and analytical skills, making it a more specialized position within the automotive industry.

What are some common challenges dealer service analysts face when supporting dealership operations?

Dealer Service Analysts often navigate the challenge of balancing multiple dealer requests while ensuring compliance with company policies and maintaining a high level of customer service. They frequently work with cross-functional teams, such as sales, finance, and technical support, to resolve issues promptly. Managing high volumes of inquiries and adapting to shifting priorities are also typical, making strong organizational and communication skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a dealer service analyst?

To thrive as a Dealer Service Analyst, you typically need a background in business, finance, or a related field, along with strong analytical and problem-solving abilities. Familiarity with CRM systems, dealership management software, and proficiency in Excel or data analysis tools is crucial. Excellent communication, attention to detail, and customer service orientation are standout soft skills in this role. These skills ensure efficient support for dealer operations, accurate data analysis, and effective relationship management between dealerships and the parent company.
More about Dealer Service Analyst jobs
What job categories do people searching Dealer Service Analyst jobs look for? The top searched job categories for Dealer Service Analyst jobs are:
Dealer Service Analyst jobs near you
Infographic showing various Dealer Service Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Hybrid job distribution.

Customer Experience Program Manager

Stellantis

Auburn Hills, MI

Full-time

Re-posted 7 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

14th of 44 rated automakers

Job description

Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of a dealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction. 

The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive‑level communication skills, and credibility within dealer fixed operations. 

Duties Include: 

  • Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow‑up cadence. 
  • Utilize advanced analytics and data platforms (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) to analyze data and measure dealer performance. 
  • Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps. 
  • Serve as the primary owner of dealer consulting engagements focused on service operations and customer experience outcomes. 
  • Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources. 
  • Develop and maintain dealer performance scorecards and dashboards to track progress and impact. 
  • Identify target dealers based on performance metrics and conduct in‑depth dealer assessments to identify true root causes. 
  • Create dealer‑specific, prioritized action plans with defined owners, KPIs, and 30/60/90‑day milestones. 
  • Lead follow‑up reviews to evaluate progress, validate improvement, and adjust action plans as needed. 
  • Prepare executive‑level presentations summarizing dealer findings, trends, and program outcomes. 
  • Present data‑driven insights and recommendations to internal leadership, Field Operations teams, and dealer management. 
  • Provide network‑wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction. 

Success in This Role: 

  • Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers 
  • Improved warranty quality, reduced rework, and enhanced diagnostic accuracy 
  • Clear, measurable dealer action plans with consistent follow‑through and accountability 
  • Strong collaboration across Mopar, Field Operations, and dealer leadership 
  • A scalable, datadriven program that delivers networkwide insight and longterm improvement 

Basic Qualifications: 

  • Bachelor’s degree 
  • Minimum 8 years of relevant work experience.
  • Strong proficiency in Microsoft Office 365, including PowerPoint, Excel, and Copilot AI 
  • Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) 
  • Proven experience in automotive dealer fixed operations (service, warranty, technical, or op

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