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Dealer Services Network information

What is a Dealer Services Network?

A Dealer Services Network is a group or platform that connects automotive dealerships with various service providers, such as finance companies, parts suppliers, or technology vendors. These networks help dealerships streamline their operations by offering integrated solutions for inventory management, customer relationship management, financing, and other essential services. By leveraging a Dealer Services Network, dealerships can improve efficiency, enhance customer experience, and stay competitive in the market.

What are the key skills and qualifications needed to thrive in Dealer Services Network roles?

Success in Dealer Services Network roles requires strong knowledge of automotive finance processes, customer service expertise, and an understanding of dealership operations, often supported by a background in business or finance. Familiarity with dealership management systems (DMS), CRM software, and financial compliance tools is typically essential. Excellent interpersonal communication, attention to detail, and problem-solving abilities help professionals build relationships and efficiently manage dealer accounts. These skills are crucial for ensuring satisfaction, regulatory compliance, and seamless transactions between dealerships and service providers.

How does a professional in Dealer Services Network typically collaborate with automotive dealerships?

Professionals in Dealer Services Network frequently act as liaisons between the service provider and automotive dealerships, facilitating smooth communication and resolving any operational issues. They work closely with dealership staff to understand their needs, implement solutions, and provide ongoing support for various products or services, such as financing or technology platforms. Strong interpersonal and problem-solving skills are essential, as is the ability to adapt to different dealership environments and maintain positive relationships. Effective collaboration often involves regular site visits, virtual meetings, and clear reporting to ensure dealerships receive consistent, high-quality service.

What is the difference between Dealer Services Network vs Automotive Service Advisor?

AspectDealer Services NetworkAutomotive Service Advisor
CredentialsTypically no specific certifications required, but industry knowledge helpsASE certifications often preferred, strong communication skills needed
Work EnvironmentCorporate dealership or network of dealershipsService department within a dealership or automotive repair shop
Industry UsageUsed by dealership groups to manage services and client relationsCustomer-facing role in automotive service departments

Dealer Services Network refers to a group or platform that manages or supports multiple dealerships, focusing on network-wide services. Automotive Service Advisors interact directly with customers, explaining repairs and recommending services. While both roles are involved in the automotive industry, Dealer Services Network operates at a managerial or organizational level, whereas Automotive Service Advisors work directly with clients in service departments.

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What cities are hiring for Dealer Services Network jobs?

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What states have the most Dealer Services Network jobs?

States with the most job openings for Dealer Services Network jobs include:

What job categories do people searching Dealer Services Network jobs look for?

The top searched job categories for Dealer Services Network jobs are:

Dealer Services Network jobs near you
Infographic showing various Dealer Services Network job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Dealer Services

Woodharbor Custom Cabinetry

Mason City, IA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
JOB SUMMARY: Responsible for serving customers and dealers by answering product questions, assisting with orders, quoting and pricing, processing order changes, cancellations, credits / debits and any other function covered under Dealer Services
EQUIPMENT/MATERIALS:
  • Woodharbor Product Catalogs
  • Computer / Software Programs
  • Microsoft Office Suite
  • Quoting Standards / Manual
  • Various Office Equipment

ESSENTIAL FUNCTIONS:
  • Be knowledgeable about all Woodharbor products and services
  • Handle workload and all customer calls in a professional, timely manner at all times
  • Maintain proper records of transactions and concerns to ensure proper follow up
  • Guide complaint resolutions to ensure proper and satisfactory solutions
  • Follow up with dealers and field representatives regarding open and unresolved issues and concerns
  • Provide timely and proactive solutions
  • Actively listen to all customer concerns with patience and empathy
  • Process Daily Sales and Service orders in a timely fashion

ADDITIONAL RESPONSIBILITIES:
  • Assist Order Entry
  • Assist at Front Desk
  • All other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS:
Reports to Dealer Service Manager
CONTACTS:
Woodharbor Dealer Network
Woodharbor Dealer Services employees
Woodharbor Marketing Department
Woodharbor Production employees
COMPENSATION:
Non-exempt Hourly
Requirements
KNOWLEDGE, SKILLS and ABILITIES:
  • Dynamic Telephone Personality
  • Strong Active Listening Skills
  • Computer Literate
  • Proactive Approach to Problem Solving
  • Highly Organized
  • Attention to Detail
  • Flexible to Changing Routines and Tasks
  • Highly Motivated and Self Starting
  • Ability to Concentrate and Stay Focused
  • Strong Professional Communication Skills
  • Customer Service Oriented
  • Mathematically Inclined and Analytical
  • Team Player - Positive, Courteous, Polite
  • High School Diploma or Equivalent

  • High Level Customer Service experience preferred
  • Cabinet Knowledge and Experience preferred

SAFETY REQUIREMENTS:
  • Observes and follows all Woodharbor Safety Policies and Procedures in accordance with OSHA, EPA, NFPA as outlined in the Safety Handbook
  • Observes and wears all job required personal protective equipment such as safety glasses and ear plugs
  • Observes the Workers' Compensation regulations with regards to proper reporting and communication

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