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Cx Voc Jobs (NOW HIRING)

Aprio

Manager, Client Experience

Atlanta, GA

Manage select CX initiatives from scoping through delivery, ensuring timelines, stakeholder ... Analyze VoC data to surface trends, risks, and opportunities; translate findings into clear ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Manage select CX initiatives from scoping through delivery, ensuring timelines, stakeholder ... Analyze VoC data to surface trends, risks, and opportunities; translate findings into clear ...

ADT

UX Design Lead

Boca Raton, FL · On-site

$104K - $136K/yr

This is a highly collaborative leadership role partnering closely with Product, Engineering, Data/Voice of Customer (VoC), CX Strategy, Marketing, and Customer Support teams. This position also ...

New

ADT Security Services

UX Design Lead

Boca Raton, FL

$104K - $136K/yr

This is a highly collaborative leadership role partnering closely with Product, Engineering, Data/Voice of Customer (VoC), CX Strategy, Marketing, and Customer Support teams. This position also ...

New

Signal Energy

Commissioning Manager

Integrate Cx procedures and documentation with Procore to improve efficiency of processes and ... VOC testing * DC operating current checks * Familiarity with handheld and drone thermal imaging

Betterment

Director, Support Operations

New York, NY · Hybrid

$155K - $185K/yr

... CX complex case resolution and high value customer support, advisor support for our BAS product line, and support operations (product/eng liaison, VoC, and launch readiness). * Own two BPO ...

Signal Energy

Senior Commissioning Manager

The Cx Manager will be filling a management and support role with a broad scope of responsibilities ... Knowledge and expertise of PV specific testing and equipment o IV curve tracing o VOC testing o DC ...

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Cx Voc information

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How much do cx voc jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for cx voc in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Cx Voc professional and how can they be effectively addressed?

Cx Voc professionals, who focus on customer experience and voice of the customer initiatives, often face challenges such as gathering actionable feedback from diverse customer segments and driving cross-departmental collaboration to implement improvements. Another common hurdle is ensuring that insights lead to tangible changes rather than just reports. Overcoming these challenges involves leveraging digital feedback tools, fostering a culture of customer-centricity, and establishing clear communication channels with stakeholders across product, service, and support teams.

What does CX mean in jobs?

In jobs, CX typically stands for Customer Experience, referring to roles focused on improving customer satisfaction and interactions. CX Voc may relate to positions involving customer service, support, or experience management, often requiring communication skills and familiarity with customer service tools.

What is the difference between CX and VoC?

In a CX Voc role, customer experience (CX) refers to the overall perception customers have of a company's interactions, while Voice of Customer (VoC) involves collecting and analyzing customer feedback to improve that experience. CX focuses on the end-to-end journey, whereas VoC emphasizes gathering insights through surveys, interviews, and data analysis to inform CX strategies.

What is the highest paid vocational job?

Among vocational jobs, specialized roles such as elevator installers and repairers tend to have the highest salaries, often exceeding $80,000 annually. These positions typically require technical training, apprenticeships, and certification, and they often offer higher pay due to the technical skills and safety risks involved.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Vocational Specialist, and why are they important?

To thrive as a Customer Experience (CX) Vocational Specialist, you need a strong understanding of customer service principles, experience in client-facing roles, and often a relevant vocational qualification. Familiarity with CRM software, customer feedback tools, and data analysis systems is typically required. Outstanding communication, problem-solving, and empathy help individuals excel in building positive customer relationships. These skills are crucial because they directly impact customer satisfaction, loyalty, and the overall reputation of the organization.

What are Cx Voc professionals?

Cx Voc professionals, often referring to Customer Experience Voice of the Customer (VoC) specialists, are experts who gather, analyze, and act on customer feedback to improve products, services, and overall customer satisfaction. They use various tools and methodologies to collect insights from customer interactions, surveys, and data analytics. Their primary goal is to ensure that the customer's voice is heard throughout the organization, driving strategic improvements and fostering customer loyalty. Cx Voc roles are essential in helping companies deliver better experiences and remain competitive in their industries.

What's a good job for overthinkers?

Customer experience (CX) voc roles often suit overthinkers because they involve analyzing customer feedback, identifying patterns, and improving service processes. These jobs typically require strong attention to detail, problem-solving skills, and the ability to work with data and communication tools. They can be performed in environments that value careful analysis and strategic thinking.

What is the difference between Cx Voc vs Customer Service Representative?

AspectCx VocCustomer Service Representative
Required CredentialsTypically requires technical certifications or specialized training in customer experience toolsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentOften in call centers, tech support, or customer experience departmentsPrimarily in call centers, retail, or office settings
Employer & Industry UsageUsed in tech, retail, and service industries focusing on customer experience optimizationCommon across various industries for direct customer interaction
Search & Comparison IntentPeople looking for specialized customer experience rolesPeople seeking general customer service jobs

While both roles involve customer interaction, Cx Voc focuses on enhancing customer experience through specialized skills and tools, often requiring technical certifications. Customer Service Representatives handle direct customer inquiries and support, typically with less technical training. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Cx Voc jobs
What cities are hiring for Cx Voc jobs? Cities with the most Cx Voc job openings:
What states have the most Cx Voc jobs? States with the most job openings for Cx Voc jobs include:
What job categories do people searching Cx Voc jobs look for? The top searched job categories for Cx Voc jobs are:
Cx Voc jobs near you

Voice of Customer Program Manager

Globe Telecom, Inc.

Globe, AZ

Full-time

Posted 5 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description B2B VOC Champion
This role will build and manage the B2B Voice of Customer program, addressing a critical gap in CX intelligence for Globe's enterprise and SME customer segments. The role will translate account-level feedback into retention, growth, and service improvement actions while ensuring the B2B customer voice is embedded into operational and strategic decision-making.

DUTIES AND RESPONSIBILITIES:

Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement

  • Analyzes and integrates data from customer feedback, social sentiment, operational data, qualitative/observational research
  • Surfaces insights on customer issues/pain points, determines root causes (e.g. internal challenges) and highlights key areas for resolution
  • Identifies opportunities to align and/or innovate around Customer Experience design

Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management

  • Facilitates prioritization and development of initiatives to close the VOC loop
  • Drives collaboration among internal stakeholders to follow through on agreed VOC initiatives
  • Monitors successful execution and impact on NPS improvement

Manages strategic VOC programs

  • Develops the strategies and execution plans to address priority VOC insights
  • Leads the end-to-end execution of the priority VOC programs
  • Drives NPS improvement from successful delivery of VOC programs

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Apply