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Cx Voc Jobs (NOW HIRING)

SysMind, LLC

Customer Experience (CX) SME

Rosemont, IL · On-site

$18 - $22.50/hr

Voice of Customer (VoC) * CX Measurement Frameworks (NPS, CSAT, Experience Analytics) * Customer Insights & Analytics * Digital Transformation Programs * Stakeholder Management (Director/MD Level)

Cynet Systems

$85 - $90/hr

CX measurement frameworks (NPS, VoC, experience analytics). * Proven ability to link CX initiatives to business outcomes and ROI. * Experience in banking / financial services (preferred, given ...

Cynet Systems

Customer Experience (CX) SME

Whippany, NJ · On-site

$85 - $90/hr

CX measurement frameworks (NPS, VoC, experience analytics). * Proven ability to link CX initiatives to business outcomes and ROI. * Experience in banking / financial services (preferred, given ...

Lorven Technologies

CX measurement frameworks (NPS, VoC, experience analytics) * Proven ability to link CX initiatives to business outcomes and ROI * Experience in banking / financial services (preferred, given context)

New

HealthEquity

Director, CX Platform & Data Strategy

$137K - $182K/yr

Agentic CX implementation experience is essential to unify Voice of Customer (VoC) signals and enable automated, scalable insight-to-action systems across the enterprise. What You'll Be Doing The ...

Lorven Technologies, Inc.

CX measurement frameworks (NPS, VoC, experience analytics) * Proven ability to link CX initiatives to business outcomes and ROI * Experience in banking / financial services (preferred, given context)

New

CYNET SYSTEMS

Customer Experience (CX) SME

Whippany, NJ · On-site

$85 - $90/hr

CX measurement frameworks (NPS, VoC, experience analytics). * Proven ability to link CX initiatives to business outcomes and ROI. * Experience in banking / financial services (preferred, given ...

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ

$106K - $127K/yr

Drive the continuous improvement of CX channel performance by identifying key insights from Voice of the Customer (VOC), Voice of Process (VOP), and Voice of Employee (VOE). Ensure proactive quality ...

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How much do cx voc jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for cx voc in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Cx Voc professional and how can they be effectively addressed?

Cx Voc professionals, who focus on customer experience and voice of the customer initiatives, often face challenges such as gathering actionable feedback from diverse customer segments and driving cross-departmental collaboration to implement improvements. Another common hurdle is ensuring that insights lead to tangible changes rather than just reports. Overcoming these challenges involves leveraging digital feedback tools, fostering a culture of customer-centricity, and establishing clear communication channels with stakeholders across product, service, and support teams.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Vocational Specialist, and why are they important?

To thrive as a Customer Experience (CX) Vocational Specialist, you need a strong understanding of customer service principles, experience in client-facing roles, and often a relevant vocational qualification. Familiarity with CRM software, customer feedback tools, and data analysis systems is typically required. Outstanding communication, problem-solving, and empathy help individuals excel in building positive customer relationships. These skills are crucial because they directly impact customer satisfaction, loyalty, and the overall reputation of the organization.

What are Cx Voc professionals?

Cx Voc professionals, often referring to Customer Experience Voice of the Customer (VoC) specialists, are experts who gather, analyze, and act on customer feedback to improve products, services, and overall customer satisfaction. They use various tools and methodologies to collect insights from customer interactions, surveys, and data analytics. Their primary goal is to ensure that the customer's voice is heard throughout the organization, driving strategic improvements and fostering customer loyalty. Cx Voc roles are essential in helping companies deliver better experiences and remain competitive in their industries.

What is the difference between Cx Voc vs Customer Service Representative?

AspectCx VocCustomer Service Representative
Required CredentialsTypically requires technical certifications or specialized training in customer experience toolsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentOften in call centers, tech support, or customer experience departmentsPrimarily in call centers, retail, or office settings
Employer & Industry UsageUsed in tech, retail, and service industries focusing on customer experience optimizationCommon across various industries for direct customer interaction
Search & Comparison IntentPeople looking for specialized customer experience rolesPeople seeking general customer service jobs

While both roles involve customer interaction, Cx Voc focuses on enhancing customer experience through specialized skills and tools, often requiring technical certifications. Customer Service Representatives handle direct customer inquiries and support, typically with less technical training. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Cx Voc jobs
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What states have the most Cx Voc jobs? States with the most job openings for Cx Voc jobs include:
What job categories do people searching Cx Voc jobs look for? The top searched job categories for Cx Voc jobs are:
Cx Voc jobs near you
Customer Experience (CX) SME

Customer Experience (CX) SME

SysMind, LLC

Rosemont, IL • On-site

$18 - $22.50/hr

Other

Posted 3 days ago

Job description

Job Title: Customer Experience (CX) SME
Location: Hanover, NJ- Onsite
Duration: Long Term Contract
Domain: Customer Experience (CX), Digital Transformation, Consulting, Banking/Financial Services

Job Summary

Seeking an experienced Customer Experience (CX) Subject Matter Expert (SME) to drive customer-centric transformation initiatives, develop CX strategies, optimize customer journeys, and embed experience-led design across business and technology programs. The ideal candidate will bridge business, product, and delivery teams while delivering measurable improvements in customer satisfaction, operational efficiency, and business outcomes.

Required Skills

  • Customer Experience (CX) Strategy & Transformation
  • Customer Journey Mapping (As-Is / To-Be)
  • Service Design
  • Design Thinking Methodologies
  • Voice of Customer (VoC)
  • CX Measurement Frameworks (NPS, CSAT, Experience Analytics)
  • Customer Insights & Analytics
  • Digital Transformation Programs
  • Stakeholder Management (Director/MD Level)
  • Business Case Development & ROI Analysis
  • Executive-Level Communication & Storytelling
  • Cross-Functional Leadership
  • Governance & Change Management

Key Responsibilities

  • Define and lead enterprise CX strategy aligned with business objectives.
  • Create CX transformation roadmaps and execution plans.
  • Conduct customer journey mapping and identify improvement opportunities.
  • Facilitate design thinking workshops and experience design sessions.
  • Analyze customer feedback, research, and behavioral data.
  • Establish and track CX KPIs, NPS, CSAT, and customer value metrics.
  • Build business cases demonstrating ROI and customer impact.
  • Partner with product, UX, engineering, and business teams.
  • Drive CX governance, standards, and best practices.
  • Present strategic recommendations to senior leadership.

Preferred Skills

  • Banking / Financial Services industry experience
  • Digital channel transformation experience
  • Experience working with enterprise-scale customer transformation initiatives
  • Consulting background

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

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About SysMind

Sourced by ZipRecruiter

Founded in 1999, SysMind is a reliable recruitment and staffing company that assists businesses with their human capital needs. We bring our expertise in staffing solutions, both locally and internationally. A cost-effective company, we assist companies in their growth journey by adopting emerging technologies and up-skilling resources as per their requirements. Our expertise of over two decades in different industries empowers us with the knowledge to provide you with a quick & dependable response to all your human capital needs without compromising quality.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton Junction, NJ, US

Year founded

1999

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