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Cx Voc Jobs (NOW HIRING)

U.S. Bank

CX Insights Consultant - Payments

Chicago, IL · On-site

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Analyze customer, operational, and Voice of Customer (VoC) data to identify trends, root causes ...

U.S. Bank

CX Insights Consultant - Payments

Atlanta, GA · On-site

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Analyze customer, operational, and Voice of Customer (VoC) data to identify trends, root causes ...

US Bank

CX Insights Consultant - Payments

Atlanta, GA · Hybrid

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Analyze customer, operational, and Voice of Customer (VoC) data to identify trends, root causes ...

US Bank

CX Insights Consultant - Payments

Chicago, IL · Hybrid

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Analyze customer, operational, and Voice of Customer (VoC) data to identify trends, root causes ...

US Bank

CX Insights Consultant - Payments

Charlotte, NC · Hybrid

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Analyze customer, operational, and Voice of Customer (VoC) data to identify trends, root causes ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Analyze VoC data to surface trends, risks, and opportunities, and turn findings into clear recommendations for leadership and practice teams. CX Measurement & Insight * Stand up and own the CX ...

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Cx Voc information

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How much do cx voc jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for cx voc in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What is a Cx Voc professional?

Cx Voc professionals, often referring to Customer Experience Voice of the Customer (VoC) specialists, are experts who gather, analyze, and act on customer feedback to improve products, services, and overall customer satisfaction. They use various tools and methodologies to collect insights from customer interactions, surveys, and data analytics. Their primary goal is to ensure that the customer's voice is heard throughout the organization, driving strategic improvements and fostering customer loyalty. Cx Voc roles are essential in helping companies deliver better experiences and remain competitive in their industries.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Vocational Specialist?

To thrive as a Customer Experience (CX) Vocational Specialist, you need a strong understanding of customer service principles, experience in client-facing roles, and often a relevant vocational qualification. Familiarity with CRM software, customer feedback tools, and data analysis systems is typically required. Outstanding communication, problem-solving, and empathy help individuals excel in building positive customer relationships. These skills are crucial because they directly impact customer satisfaction, loyalty, and the overall reputation of the organization.

What are some common challenges faced by a Cx Voc professional and how can they be effectively addressed?

Cx Voc professionals, who focus on customer experience and voice of the customer initiatives, often face challenges such as gathering actionable feedback from diverse customer segments and driving cross-departmental collaboration to implement improvements. Another common hurdle is ensuring that insights lead to tangible changes rather than just reports. Overcoming these challenges involves leveraging digital feedback tools, fostering a culture of customer-centricity, and establishing clear communication channels with stakeholders across product, service, and support teams.

What is the difference between Cx Voc vs Customer Service Representative?

AspectCx VocCustomer Service Representative
Required CredentialsTypically requires technical certifications or specialized training in customer experience toolsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentOften in call centers, tech support, or customer experience departmentsPrimarily in call centers, retail, or office settings
Employer & Industry UsageUsed in tech, retail, and service industries focusing on customer experience optimizationCommon across various industries for direct customer interaction
Search & Comparison IntentPeople looking for specialized customer experience rolesPeople seeking general customer service jobs

While both roles involve customer interaction, Cx Voc focuses on enhancing customer experience through specialized skills and tools, often requiring technical certifications. Customer Service Representatives handle direct customer inquiries and support, typically with less technical training. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

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Cx Voc jobs near you
Infographic showing various Cx Voc job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Digital Client Experience (CX) Lead - Wealth Management

Northern Trust

Chicago, IL • On-site

$114K - $194K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Northern Trust rating

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Digital Client Experience (CX) Lead - Wealth Management
Position Summary:
The Senior Lead of Digital Client Experience (CX) leads the design, execution, and continuous improvement of the firm's digital client experience strategy across all touchpoints - from initial engagement through long-term relationship management. The Digital Cx lead ensures that every digital interaction with clients, advisors, and partners reflects the firm's brand promise, drives trust and loyalty, and contributes to client growth and retention. The role requires deep understanding of high-net-worth (HNW) and ultra-high-net-worth (UHNW) client expectations, the wealth management value chain, and the interplay between digital, human, and advisory experiences. This role functions in a Hub + Spoke model following the best practices set at the Hub.
Key Responsibilities:
CX Strategy & Leadership
  • Align and action the Wealth Management's end-to-end CX vision and roadmap, connected to One Northern Trust strategic business goals and client segments.
  • Partner with WM executive leadership to embed client-centric principles across all departments (Advisory, Operations, Marketing, Technology, Compliance, etc.).
  • Define CX success metrics (e.g., OSAT, CSAT, CES, retention, referral rates, client lifetime value) and lead continuous improvement initiatives.
  • Champion a client-first culture, serving as the internal advocate for clients and advisors alike.

Client Journey Design & Optimization
  • Map and analyze client and advisor journeys to identify friction points and opportunities for differentiation.
  • Collaborate with technology and operations teams to digitize and streamline onboarding, account servicing, and reporting processes.
  • Introduce personalization strategies based on client data, behavioral insights, and wealth goals to drive Product Lead Growth.
  • Ensure consistency and excellence in both digital and human touchpoints.

Voice of the Client (VoC) & Insights
  • Evolve and manage VoC programs (surveys, interviews, focus groups, advisor feedback loops).
  • Translate insights into actionable improvements that enhance client satisfaction, trust, and advocacy.
  • Present regular CX performance updates and insights to senior leadership and the Board.

Change Management & Enablement
  • Lead cross-functional teams to implement CX initiatives, balancing innovation with regulatory and compliance considerations.
  • Develop training and enablement programs for advisors and client-facing teams to elevate service quality and empathy.
  • Partner with Marketing and Communications to ensure consistent messaging and tone across all client communications.

Technology & Innovation
  • Collaborate with Technology Leadership or Head of Digital to leverage CRM, AI, and analytics tools that enhance the client experience.
  • Identify and evaluate CX-related technologies (e.g., sentiment analysis, personalization engines, client portals).Drive adoption of digital tools that enhance advisor productivity and client transparency.

Qualifications:
Education & Experience
  • Bachelor's degree in business, Marketing, Finance, or related field; MBA or advanced degree preferred.
  • 10+ years of experience in customer experience, client strategy, or related disciplines within financial services, preferably wealth or asset management.
  • Proven experience leading CX transformation initiatives with measurable business impact.
  • Strong understanding of wealth management client segments, advisory models, and regulatory environment.

Skills & Competencies
  • Strategic thinker with strong analytical and problem-solving skills.
  • Exceptional communication and stakeholder management skills.
  • Ability to translate data and insights into clear, actionable strategies.
  • Proficiency with CRM and CX platforms (e.g., Salesforce, Qualtrics, Medallia).
  • Leadership presence with ability to influence senior stakeholders and inspire teams.

Key Performance Indicators (KPIs)
  • Client satisfaction (CES, CSAT)
  • Client retention and referral rates
  • Advisor satisfaction and engagement
  • CX initiative ROI and operational efficiency improvements
  • Alignment of CX initiatives with firm growth and compliance goals

Salary Range:
$114,500 - 194,700 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

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