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Cx Voc Jobs (NOW HIRING)

US Bank

CX Insights Consultant - Payments

Atlanta, GA · Hybrid

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Analyze customer, operational, and Voice of Customer (VoC) data to identify trends, root causes ...

New

Clayton Homes

Service Technician Apprentice

Sanford, NC

$18 - $21/hr

A CX/VOC advocate for the model home center and region * Play a key role in the Welcome Home process: * Home check in process * Pre-Welcome Home orientation checklist "defect free" * Welcome Home ...

Posted today

Point Broadband

CX Journey and Insight Lead

$170K/yr

CX Journey & Insight Lead Remote, but successful candidate MUST live within a state in which Point ... Translates data, VOC, and operational signals into actionable insights that drive measurable ...

Harbor Compliance

Senior Voice of the Customer Analyst

$90K - $119K/yr

Build and maintain a centralized VOC knowledge base accessible across Product, CX, Operations, and Expansion teams. * Identify gaps in customer data capture, churn reason tracking, and VOC ...

GCI

Senior Customer Experience Specialist

Anchorage, AK

$20 - $27.50/hr

Align with CX Operations to embed operational notifications and VoC feedback into experience goals and governance. * Act as a change leader, influencing behaviors, decision-making, and operating ...

New

GCI

Senior Customer Experience Specialist

Anchorage, AK · On-site

$20 - $27.50/hr

Align with CX Operations to embed operational notifications and VoC feedback into experience goals and governance. * Act as a change leader, influencing behaviors, decision-making, and operating ...

New

Judge Group, Inc.

Data Analyst II

Bridgewater, NJ · On-site

$40 - $42/hr

Our client is currently seeking a Data Analyst II The CX Insights and Engagement Team designs and implements a best-in-class Voice of the Customer (VOC) program to drive customer-centric decision ...

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How much do cx voc jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for cx voc in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Cx Voc professional and how can they be effectively addressed?

Cx Voc professionals, who focus on customer experience and voice of the customer initiatives, often face challenges such as gathering actionable feedback from diverse customer segments and driving cross-departmental collaboration to implement improvements. Another common hurdle is ensuring that insights lead to tangible changes rather than just reports. Overcoming these challenges involves leveraging digital feedback tools, fostering a culture of customer-centricity, and establishing clear communication channels with stakeholders across product, service, and support teams.

What does CX mean in jobs?

In jobs, CX typically stands for Customer Experience, referring to roles focused on improving customer satisfaction and interactions. CX Voc may relate to positions involving customer service, support, or experience management, often requiring communication skills and familiarity with customer service tools.

What is the difference between CX and VoC?

In a CX Voc role, customer experience (CX) refers to the overall perception customers have of a company's interactions, while Voice of Customer (VoC) involves collecting and analyzing customer feedback to improve that experience. CX focuses on the end-to-end journey, whereas VoC emphasizes gathering insights through surveys, interviews, and data analysis to inform CX strategies.

What is the highest paid vocational job?

Among vocational jobs, specialized roles such as elevator installers and repairers tend to have the highest salaries, often exceeding $80,000 annually. These positions typically require technical training, apprenticeships, and certification, and they often offer higher pay due to the technical skills and safety risks involved.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Vocational Specialist, and why are they important?

To thrive as a Customer Experience (CX) Vocational Specialist, you need a strong understanding of customer service principles, experience in client-facing roles, and often a relevant vocational qualification. Familiarity with CRM software, customer feedback tools, and data analysis systems is typically required. Outstanding communication, problem-solving, and empathy help individuals excel in building positive customer relationships. These skills are crucial because they directly impact customer satisfaction, loyalty, and the overall reputation of the organization.

What are Cx Voc professionals?

Cx Voc professionals, often referring to Customer Experience Voice of the Customer (VoC) specialists, are experts who gather, analyze, and act on customer feedback to improve products, services, and overall customer satisfaction. They use various tools and methodologies to collect insights from customer interactions, surveys, and data analytics. Their primary goal is to ensure that the customer's voice is heard throughout the organization, driving strategic improvements and fostering customer loyalty. Cx Voc roles are essential in helping companies deliver better experiences and remain competitive in their industries.

What's a good job for overthinkers?

Customer experience (CX) voc roles often suit overthinkers because they involve analyzing customer feedback, identifying patterns, and improving service processes. These jobs typically require strong attention to detail, problem-solving skills, and the ability to work with data and communication tools. They can be performed in environments that value careful analysis and strategic thinking.

What is the difference between Cx Voc vs Customer Service Representative?

AspectCx VocCustomer Service Representative
Required CredentialsTypically requires technical certifications or specialized training in customer experience toolsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentOften in call centers, tech support, or customer experience departmentsPrimarily in call centers, retail, or office settings
Employer & Industry UsageUsed in tech, retail, and service industries focusing on customer experience optimizationCommon across various industries for direct customer interaction
Search & Comparison IntentPeople looking for specialized customer experience rolesPeople seeking general customer service jobs

While both roles involve customer interaction, Cx Voc focuses on enhancing customer experience through specialized skills and tools, often requiring technical certifications. Customer Service Representatives handle direct customer inquiries and support, typically with less technical training. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Cx Voc jobs
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What states have the most Cx Voc jobs? States with the most job openings for Cx Voc jobs include:
What job categories do people searching Cx Voc jobs look for? The top searched job categories for Cx Voc jobs are:
Cx Voc jobs near you
CX Insights Consultant - Payments

CX Insights Consultant - Payments

U.S. Bank

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

New

U.S. Bank rating

8.2

Company rating: 8.2 out of 10

Based on 358 frontline employees who took The Breakroom Quiz

44th of 149 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
At U.S. Bank, we're committed to creating customer experiences that are simple, seamless, and impactful. As a CX Insights Consultant - Payments, you'll transform customer feedback, behavioral trends, and operational data into actionable insights that drive meaningful improvements across the Payments experience.
Working closely with Product, Operations, Analytics, and CX partners, you'll identify customer pain points, uncover opportunities, and provide recommendations that influence business decisions and improve customer outcomes.
Key Responsibilities
  • Analyze customer, operational, and Voice of Customer (VoC) data to identify trends, root causes, and opportunities.
  • Translate qualitative and quantitative findings into clear, actionable insights.
  • Identify customer pain points and quantify business impact.
  • Deliver recommendations that improve customer satisfaction, adoption, and operational efficiency.
  • Support customer journey analysis, research activities, and experience measurement efforts.
  • Develop reports, dashboards, presentations, and executive-ready materials.
  • Partner across Product, Operations, Analytics, and CX teams to drive customer-focused improvements.
  • Advocate for the customer perspective in decision-making and prioritization discussions.

Basic Qualifications
  • Bachelor's degree, or equivalent work experience
  • Eight to ten years of experience in project management activities

Preferred Skills/Experience
  • 8+ years of experience in customer experience, customer insights, analytics, or related fields.
  • Experience with Voice of Customer (VoC) programs and platforms such as Qualtrics.
  • Knowledge of CX metrics including NPS, CSAT, and CES.
  • Strong analytical, problem-solving, and data interpretation skills.
  • Ability to synthesize multiple data sources into meaningful insights and recommendations.
  • Experience creating executive-ready presentations and business narratives.
  • Proficiency with PowerPoint, Excel, Power BI, Tableau, or similar visualization tools.
  • Strong communication, collaboration, and stakeholder management skills.
  • Experience within financial services, payments, or related industries preferred.
  • Master's degree preferred.

What Success Looks Like
  • Delivers insights that influence business decisions.
  • Identifies meaningful customer experience improvements supported by data.
  • Builds strong partnerships and credibility with stakeholders.
  • Connects customer feedback to measurable business outcomes.
  • Champions the voice of the customer across the organization.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

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